Advance Auto Parts

Texas Ampa Trucker

★★★★★

a month ago

Always know what there doing always helpful an knowledge in what there doing especially Daniel

Timothy

★☆☆☆☆

10 months ago

Went to buy a part for my car. The lady restocking never acknowledged me or even helped. Finally after like 15 a guy comes from back to answer the phone. When he finally helped me you could tell he knew nothing about cars and could not help me. Very sad because I can't get a job there and I know more than those employees on 4/28/25 around 7 pm... Very poor customer service and not very knowledgeable

Lee Longoria jr

★★★★★

10 months ago

Clarissa’s exceptional patience and attentiveness were invaluable. She diligently listened to my concerns and demonstrated remarkable problem-solving skills. I express my sincere gratitude for her invaluable assistance.

Logan Bob

★★★★★

5 years ago

Got help as soon as I walked in! Got the recommendations I needed and bought 2 Deep Cycle Marine Batteries in less than 5 minutes! Great speedy service....

Eduardo Presa

★☆☆☆☆

a year ago

Efrain and Veronica were absolutely terrible. I go twice, to return part that didn't fit, just to be told they don't have money in their registers and that I had to come back at 12 at noon. Their excuse, customers need to bring in money 1st so we can give you your refund. I was the 1st customer there. I went early in the morning and then again at 8:30. Absolutely makes no sense. I don't go into a bank asking for my money just to be told they ain't got it and that they need deposits 1st.. At AutoZone never have an issue. This is the last time I will be going to Advance Auto parts. They were making man made up policies to avoid working. They absolutely have no desire to work or attend customers.

Khloe Camargo

★★★★★

a year ago

Veronica is very knowledgeable in her line of work, she was able to help me find exactly what I was needing for my car. I would definitely be going back to see her if I should need anything else and I will refer her to my family…. This will be my to go auto parts store

Shannyn Garcia

★☆☆☆☆

a year ago

Lady working there was rude!! Made a HUGE sigh every time the phone rang. Answered a call on her cell phone (work related) but answered while she was dealing with a customer in the store. Just super unprofessional and spoke with a very aggressive tone towards everyone she talked to.

Rebekah Villanueva

★☆☆☆☆

7 months ago

They ordered the wrong radiator and started to give me excuses for not refunding my money but they finally did, after I explained it's not my fault where they ordered it from.

Lea Recio

★★★★★

7 months ago

Very kind, respectful and extremely helpful! Great customer service!

lovi treasures

★★★★★

6 months ago

Very courteous and excellent customer service

Tom Anderson

★★★★★

a year ago

Sam is a very valuable asset to your company she always has a very positive attitude and goes above and beyond to take care of her customers

Eli Villanueva

★★☆☆☆

7 months ago

They ordered the wrong part and then they didn't want to take it Back. The manager came out and helped out and all was good

Cas Martinez

★★★★★

a year ago

I came to this location after going to Auto zone, & Oreilly Auto Parts. I came to the Valley from Houston just for the weekend. I am leaving tomorrow. My car a 2020 Mitsubishi Outlander started to show Service engine soon. I was freaking out because I do not know any mechanics in town. I am so grateful for Xavier & Sam for assisting me today. Ms Sam was very informative along with Xavier. It turned out to be my spark plugs. I purchased the spark plugs & Xavier volunteered to help me install them. I was so relieved. I can't thank Xavier & Ms. Sam enough for helping me today. Customer service is exceptional!! Thank you so much!!

Joann Castillo

★★★★★

a year ago

Vero is super helpful! She always says hello with a smile and knows what she's talking about!! Always my go to person 😊

rmhtxjas

★★★★★

6 years ago

The service was good. They had the least expensive spark plugs for my grand caravan by a significant amount. Including Wal-Mart who didn't have them in stock, but did offer to ship them for free to me...from an Advanced Auto Parts store for a $.10 higher cost. Plus, if you order online for store p/u, there's ALWAYS a roughly 20% discount. They will even help you in person and let you order online from your phone while at the store.

Caroline Viera

★★★★★

4 years ago

The customer service is always great! The staff is very knowledgeable and friendly. If you don’t know something they ask you to show them. The store is always clean and organized. My favorite place to shop for car parts!

Gobetcg Glcunet

★☆☆☆☆

4 years ago

Bad experience, they actually answered when I called except the guy just repeatedly Asked IN AGGRESSION “what’s the model!!!” I told him 3 fkn times what it was and when he realized I told him already, he put me on hold. Anyways I had already ordered the part from Amazon and just wanted to see if it was cheaper locally, he finally answered and said they didn’t carry it. So I let him know either way it’s okay because with his attitude, I’ll always choose Amazon over this rut. Thank you person working at 16:10 on 12/09/2021. Amazon just gained a permanent customer.