Al's Full Service Auto Repair

Andrew Rizer

★★★★★

4 months ago

If I could give 4.5 stars I would. The most important thing is that they did a great job and I'll be bringing my car back for future work. I'd definitely recommend! All the staff I interacted with were great, and they also overdelivered on the timeline they had given me. The only issue I had was being told on the phone that the work would cost "xxxx out the door," and when I went in to pay it was a couple hundred more than that. The guy helping me seemed surprised and very sorry. I definitely didn't get the sense that it was done intentionally, but that there was maybe a communication issue. All in all, I was happy, and the fact that I paid more than I had originally been told was fine with me, as it still felt reasonable. Have already recommended and had other family members take their cars here too.

Ronald Mock

★★★★★

3 months ago

This is a great place and I’m so excited to leave this review. It was my girlfriend’s birthday and she lived a couple hours away. Suddenly on my way to see her white smoke was coming from the radiator. Al’s mechanic shop was the nearest location so I rolled on over. It was a Friday and they were booked out. They offered to hold my car for the weekend and look at it and I told them how I was hoping to get going for my girlfriend birthday. They said “why didn’t you say so! If you don’t get to her your butt is mud!” Two mechanics were so friendly and took time to diagnose the issue which was a faulty hose. They were repairing other vehicles and then would quickly take another crack at working on mine before going back to other projects. They were literally multitasking and it was awesome. When they fixed it they said get going! I asked what the service fee was and they didn’t charge me anything. It was like a birthday gift in itself! They were so kind and so helpful and from now on I am a loyal customer. These guys are awesome.

Nicole

★★★★★

2 months ago

From The first phone call to taking the vehicle out. It was great probably the most friendly shop I’ve ever been to in 50 years. Thank you very much for your service. It was greatly appreciated to experience. It was actually pleasant even though the vehicle ended up not being in great shape you guys made it absolutely a pleasure. Thank you very much. Will be back.

Molly Maloy

★★★★★

2 months ago

I loved this place! I needed them to fix something and I don’t know a lot about cars so I was worried I would get scammed. But they were really nice and it was actually way cheaper than I thought it would be (also, I talked to other people afterwards who said it was a great price) and my car hasn’t had the same issue again! I will definitely be back.

Nathan Kleinmeyer

★★★★★

a month ago

Amazing customer service! Fast, friendly and efficient. They do quality work and they stand behind it. Made the process very easy because they worked with my insurance company to make sure everything was taken care of.

Elizabeth Lampen

★★★★★

2 months ago

These guys are pros! Quality repair and great communication + customer service. I was visiting from out-of-state and needed my car ready for a 7 hour drive home. Al’s mechanics went above and beyond to get the parts I needed and finish my car asap. A big thanks to the whole team for helping get my car back on the road, so I could get home in time :)

Lynette McDowell

★★★★★

Edited 2 months ago

UPDATED REVIEW: We had previously spent money on car trying to determine main issue. Two weeks later we're back to Al's. After more work on it, adding fluids, etc, they determined it would need way more work than car was worth. 😟 We declined any more work. No charge from Al's! What a blessing that was!! So great to find honest people with integrity!

Elizabeth Quinby

★★★★★

a month ago

They did a great job communicating with me regarding scheduling, what it was they needed to do on my vehicle and walking me through what was necessary and what might be done but wasn't necessary right now. Will definately be returning!

Eric Paar

★★★★★

3 months ago

I had three different people that I have never met told me to come to this place that they do the best work in town. I came there for an alignment because of new tires. Tires plus said my alignment Was bad. And Al told me that my alignment was not bad with proof. so if you want the truth come to this place. Thank you, Al

Nathan Sawyer

★★★★★

4 months ago

I got referred to Al's by another mechanic who believed that I had an engine issue that he was not be able to handle. Al's is known for full engine work so I took my car there intending to have a pricey bill. After they went through it, they found that it was a much simpler issue that they were able to fix and get me back on the road. Al'swas very communicative through the process and saved me a lot of money.

Sarah P

★★★★☆

a month ago

Up until a few years ago this was the place we always took vehicles for a fair estimate. But these last times, they've hit us with "Your total is ONLY" followed by a couple thousand dollars. Kind of out of touch to say only when someone is driving a 25 year old beater lol. I'm not sure how this compares to other places. Their workers are friendly and the service is prompt so no complaints there. But next time we'll probably try out a different shop.

Scott Siechert

★★★★★

Edited 3 months ago

Been going to Al's for over 25 years. Staff is friendly and knowlegeable. Will take the time to explain everything. They are honest and do a good job. Wouldn't go there if I was not very satisfied with the service they provide. My first job was in a full service gas station that did auto repairs, so I have some experience in how auto repair should be done. Al's does it right.

Heidi Kiser

★★★★★

4 months ago

Al’s is prompt to start working at the time of the scheduled appointment and accurate in the scheduling of time needed to complete the work. Also, I’ve never had to go back with problems after a repair; it is fixed the first time. We will continue to bring our cars here.

Shay Daniel

★★★★★

5 months ago

They did a wheel bearing on my car, smoothest process with a shop I’ve experienced and heard of. They didn’t try to oversell or anything. They did a full inspection of my car and gave me heads up on things that’ll eventually need to get done, but weren’t pushy. Extremely amazing staff and very accommodating. Appreciate them!

Timmothy Palmersheim

★★★★★

6 months ago

From the initial phone call to picking up my car, the communication was excellent. There were a couple of occasions where they provided guidance and insight that saved me money. Most shops would have charged every penny possible. The honestly and integrity to a brand new customer exceeded my expectations. 10/10 would recommend and return.

Jennet Volden

★★★★★

2 months ago

I’ve been coming to Al’s for many years. As a person that doesn’t know much about auto maintenance, I trust Al’s to tell me what needs to be done and when. I appreciate the full report that is provided at every oil change so I know what major repairs are on the horizon and can plan accordingly.

Talika Wilkins

★★★★☆

Edited 3 weeks ago

My car is now in worse condition then prior to taking it in for an almost 3k repair. After multiple calls to the shop and taking it back 3 times, having them check for what the issue is, still no resolution and my car drives worse each time I take it back for them to check the issue. These issues I'm having now did not exist under after taking it to Al's Full Service. Update: I originally left a negative review due to issues I experienced with my repair. However, I want to update my review because after reaching out to Ed Leeson, he addressed my concerns, and made things right. They took responsibility, corrected the problem, and ensured my car is now running properly. I really appreciate the effort they made to resolve the situation and their commitment to customer satisfaction. Thank you for standing behind your work.