American Automotive of Fremont

Angelo Apostol

★☆☆☆☆

7 years ago

BOY OH BOY AM I STOKED TO WRITE THIS REVIEW. I've been going here since I first got my car. I've got a total of three brake jobs done and one exhaust job. But this is the third strike with this business and they will no longer have my business. The 1st strike was when I got my brakes replaced, found out they didn't replace with OEM pads, but charged me for OEM. I found this out because when paying the dude up front said, "whoever put your pads on last time, put low quality brake pads, we put OEM on for you this time". Guess where I got the replacement done, here. Guess who didn't believe me, them. The 2nd strike was when I got an exhaust done, horrible welding work. Clumps of metal and sharp points everywhere. Never confronted them about this, because the car sounds like, but the job is trash. The 3rd strike is why I'm writing this review. I scheduled an appointment at 11:30am because I had a very busy day in front of me. Dropped off the car and was told they'll let me know what needs to be replaced by the hour. Never got a follow up call within the hour. Followed up after two hours, they still don't know what's wrong with my brake squeal yet. After three hours, they told me my front brakes need to be replaced. Sure, please proceed with the repair. I get back and after I give them my card, I enter my pin and pay, they tell me, "whoever did your brake job last time, forgot brake pad shims. Safety wise is fine, but the noise might occur again in the future". Guess who did the brake job for the LIFE OF MY CAR, THIS BUSINESS. They told me to find the receipt from 1 and 1/2 years ago and they'll cover it. They should wish I found the receipt, because I wouldn't be writing this review. I love supporting local businesses I really do, but this is the last straw. Hold your business accountable and take care of your returning customers. Don't BS me multiple times. I'm over this business and I'm going to do everything I can to stray potential customers away. Thanks for wasting my time, scamming me prior, and for losing parts of my car. Oh yeah, where's my damn wheel lock that I left in the cup holder. Can't find it anywhere in the car.

Alexander Abusaidi

★★★★★

6 years ago

Had a them do muffler jobs for me. One for a 2015 Mustang and the other for a 2007 Corvette. Both jobs were extremely professional. I am really happy with the service and openness of their work.

Sarosh Patel

★★★★★

7 years ago

Great Place, honest people, very good service. I've been coming to this place for almost 7 to 10 years now. In fact i know most of the folks working there. And the main guy, Alan is now my good friend. :-) I blindly trust him for all my Automotive work.

ksfo ksfo

★★★★★

9 years ago

I was 60 miles out of town late on a Friday. My newer late model Infiniti developed a miss. 7 in a row wanted $200 for diagnosis and it's getting late so leave the car overnight. Guarantee reputation must have been apparent, another neighborhood repair shop owner called guarantee and ask them if they can check my car out and help me, and they would stay open late. They said bring it down. Not an easy diagnosis, they found a single-cylinder igniter failed. It cost 80 bucks and they charged me 149 in total. The best repair experience I ever had!!! Now I'm towing my cars from Oakley and Brentwood. I'm on my third car getting the same treatment. Now I won't go anywhere else

lifes waiting

★★★★☆

2 years ago

They did a great job replacing the catalytic converters but there was some miscommunication. They said they would notify me by end of the day on the estimate and never heard back so be sure to followup if you don't hear back within the time frame they gave.

ron engle

★★★★★

3 years ago

Allan has been working on my trucks and cars for over 30 years. He's overhauling a car for me as we type. I've never been done wrong here. Formerly known as guaranteed brake and muffler

Riyadh Abdullah

★★★★★

2 years ago

I have Alan for a long time and every time I come in he is smiling and cracking a joke. He recently had a muffler issue his staff took care of it and I walked very happy. Wonderful experience with a kind and warm staff.

Trela Guinto

★★★★★

2 years ago

I love coming here for my car maintenance and fixing. They provide me fair pricing for good quality work and parts. They also let me come for walk in/emergency maintenance and they accommodated what my car needed at the same day. Thanks Alan and Denice!

Kyle Johnson

★★☆☆☆

Edited 3 years ago

I had them do exhaust on my first car 10 years ago and they did a great job for a fair price. This time, I was having them do a simpler exhaust system. I was charged more than 500$ for them to unbolt my muffler and weld on a 200$ Muffler. If I loved the sound then it would be ok but it sounds really bad. I did some research and it says online that a chambered muffler shouldn’t be used with a turbo so now I feel like I need to replace the muffler again to protect my engine and have the vehicle sound decent.

Tanner Weber

★★★★★

2 years ago

My whole family has been coming here for years. They've worked on every vehicle I've had. Always gets the job done right and in a timely manner. Al is also very nice and respectful. When a business has customers that are loyal to their shop, you know they're doing something right. I'd give more than 5 stars if I could.

David Hahn

★★★★★

a year ago

Everytime American's Tire causes my tire related issues (stripped lug nuts or stripped hub) I am sent here to fix them. Alan and the crew then fix them properly with not so much delay. They also spotted that my shock absorbers are outdated and replaced them at a reasonable price (I acknowledge that the boots are ripping off and my driving experience was a bit off alignment before this replacement). Now I come here for regular maintenance (oil change, etc), and they have not disappointed me in any way. Very satisfied with their professionalism!

Bill White

★★★★★

5 months ago

Great place, they always do great work. Very reasonable too.

Sarah Rocha

★★★★★

a year ago

I moved here from Chicago and had some problems with my stolen CAT converter. I was referred to them by a smog test center and 2 different mechanics!...so you KNOW they are the real deal! I was a walk-in on a weekday afternoon. Alan and Denise were very sympathetic about a stolen part on my vehicle. They made calls and helped me out as much as they could. They quoted a FAIR price and made reccomendations. I really appreciated their support and would TRUST them to do any repair work. I will update this review again when I get some parts fixed in the coming week. But know that they come HIGHLY reccomended by the community. And that says something!

Hanbo Hu

★★★★★

7 months ago

Went in for welding a pair of muffler tips. Work was done very efficiently and turned out beautiful.

COREY WILSON

★★★★★

Edited 2 years ago

A repair shop that can't be matched. Between the cost of repairs, to the combined years of experience between the three techs they have. An honest shop that can perform any repair on any make. Want to add a final respect to one of American Automotives long time mechanics. Will worked here for Allen many, many years. Will passed away some months ago. American Automotive will deeply miss Wills expertise and character. However the shop will continue to grow and thrive with some young bucks taking the helm. REST IN PEACE WILL.

Sixto Beltran

★★★★★

a year ago

I took my 1967 mustang fastback to have the exhausts system done, Alan and Denise was so very helpful.The car was not drivable so I had it towed and they were willing to push my car in out of the garage. I was very happy about the outcome, The way he did it was very nice and clean. Alan has worked on couple of my car. I hardly post reviews but this shop deserves it. Thank you

Lewy Chan

★★★★★

2 months ago

I’m so happy I found this shop! They have done minor maintenance on my cars and it was always to my satisfaction. The owner, Alan is always pleasant and friendly. Today, I went to have my coolant level checked and battery tested on my 2005 Mercedes. In half an hour it was done and everything was fine and Alan did not charged me for it. I found my “to go to” shop to fix my cars for future repairs.