About Business
Residents of Albany, NY, Albany have long trusted American Glass Of Albany Inc for their expert Car Repair needs. Whether you need assistance with Window installation service, Auto glass shop, Glass & mirror shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.6/5 rating with 37 reviews. Throughout Albany, and particularly in Albany, NY, American Glass Of Albany Inc is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact American Glass Of Albany Inc for any Car Repair inquiries or to schedule a visit to their Albany, NY facility.
Google Reviews
Edwin
★
☆☆☆☆
4 years ago
Called to get a quote for a windshield. Was told it’s 1:00pm on a Friday call back next week!
David Formichelli
★★★★★
3 years ago
Pleasant Service ,GREAT WORK NICE JOB WOULD RECOMMEND VERY HIGHLY
John Bradwell
★★★★★
8 years ago
Replacement windshield. Service person arrived promptly and all service people I dealt with were very friendly and professional.
Nicole Gardner
★
☆☆☆☆
5 years ago
The people that works are extremely rude. Poor customer service would not recommend.
Helping Hands
★
☆☆☆☆
8 years ago
Dave - owner very rude and misarable person. I hope going forward he let Tracy answer the phone.
Barbara Munro
★★★★★
3 years ago
Had my glass replaced on a antique mirror. They did a beautiful job in a reasonable price.
Bertan Deniz
★★★★★
a year ago
They took good care of me, I was very pleased
A.D. Mongerard
★★★★★
6 years ago
OMG 😍 They did three jobs for me last week and did it quickly and beautifully. Thank you so much!!! You guys are awesome!
sardar khan
★
☆☆☆☆
7 years ago
very rude person , dont even go there very expensive , they gave me a quote over the phone i gave them all the measurements after i took the door over there then they changed there higher there quote 200 dollars, they say something else on phone they make u go to the store when u get there they chang the story, i did not take the glass from them go to troy quality glass they r way cheaper than that i give them 0 customer service and 0 star they are very unprofessional i drove all the way over there such a waste of time
Taffela Heiserman
★★★
☆☆
3 years ago
Very rude person on the phone . It was quite obvious he did not want our business. Will never call them again..
William Hinson
★★★★★
5 months ago
Good job ,fast service.
Nisvet Velic
★★★★★
6 years ago
Great service and fast. The price quoted was half what others were quoting me. This was table top glass which the owner upgraded from regular to bronze glass with no extra charge. I would highly recommend
Justin Hawkins
★
☆☆☆☆
6 years ago
If I could give them 0 stars I would. I dropped off windows to be reglazed. After a week I call to see if they were done and they doubled the price. When finally I picked them up the work was horrible and some of the glass was broken. After calling them the tried to give me instructions on how I could make them look right. By far the worst business of worked with.
aunt oh
★★
☆☆☆
12 years ago
Work was well done, BUT... It seems that none of the people who answer the phone there talk to eachother. Quoted a price of $200 by Tracy, then called back to talk to a Dave. Dave stated he would back his work for leaks even though I was providing window and seal. I went with this company as one cheaper and far closer to my home wouldn't cover this. Walk into the appointment to find Dave never told Tracy about anything, the next day I arrive to get my car and "NO WARRANTY" is written on the reciept. The seal I provided wasn't even taken out of the box. Numerous emails for a DOCUMENTED explaination led to phone calls (of which I told them I didn't want as they are playing games with "we never said that"). I will never use this company again and will make sure anyone I know steers clear of them. Tracy (or whoever was at the establishment the day I dropped my car off) made sure to tell me she was quitting and there was no good management, this was clear as day.
Julia Blasi
★
☆☆☆☆
4 years ago
Called today for an estimate and he rudely told me “ nope don’t want no part of it “ and told me go to dealership. Just can’t believe how he said it. Totally not friendly and he could have easily said it in a different manner. I’m glad to give my business elsewhere.
Erica Wells
★
☆☆☆☆
6 years ago
Just stopped by for the first time this morning. I have a tiny circular crack in the windshield. Pinky size. I don't want to get a ticket so I want to patch it up. I knocked. The man in charge came and opened the door and said"What? What? What do we have of yours?" Very rushy. Very rude. Not even a hello. I directed him to my car and he told me $75 and patches don't work. He didn't even give me a chance to speak and said, "I'll give you a card, wait till it gets bad then come back and we'll replace the windshield". And he just kind of sped off. He didn't even ask me if I wanted to just replace the whole windshield or give me a price. I don't want a ticket so I need a patch not his unprofessional opinion. Plus it was overpriced and rude. I've had a patch job before. I already knew at moment uno that he was never touching my car. I would never go there and recommend no one else does. I'm also empathic and I can tell you that man has bad energy. I got the message from the universe that his life is a house of cards, many lies, ultimate self destruction. His cat has seen many bad things. Bad vibes yo. Not cool.
Michael Button
★
☆☆☆☆
5 years ago
Very rude snappy attitude when calling to get a price quote. Must have been the owner as others have stated. Answered the phone with “yeah!?” and when I said I was interested in a quote said “we’re very busy here I need sizes” and then cut me off when trying to answer. Was ticked off I had a bad connection apparently. This place is clearly plenty “busy” enough and not looking for any more customers.
Betty Chiffolo
★
☆☆☆☆
7 years ago
Owner is Very, Very Rude & obnoxious. Wanted to order something as the same I ordered a year ago, says he does not keep records( a lie because I was calling back the office lady who I talked to earlier she told me in a voice mail she found it)....But he was so Rude, that he couldn't be bothered with me ....I tried to explain, I want to order the same thing different size....He said I do large buildings, were too busy to talk to you....Call back Thursday we leave at 2:30......Guess What I called the place Capital Valley Glass, on Central Avenue they were more then happy to take my order.....I will never go there or recommend this place.
Stephanie Kedzior
★★★★
☆
2 years ago
They did a great job, once the work started. I wasn't happy that I was called to come early and then waited about an hour for the installer to come back. Still, I will continue to use them over safelight due to their much more reasonable pricing
Nathan Girard
★
☆☆☆☆
9 months ago
The owner is extremely extremely rude. We had a contractor that hired this company to install around $30,000 worth of doors and windows in our new retail store. We ended up taking off all the cardboard after the install in preparation for our grand opening and the main door which was $15,000+ had a split going right down the center of it and the owner said "IT WASN"T BROKEN WHEN I INSTALLED IT" so he isn't interested in assisting with the repair. I then called Dave's Glass and they couldn't have been more helpful. they are sending someone over tomorrow. This guy was recommended to me from a plumber on the job and I definitely went with the wrong company. DO NOT WASTE YOUR TIME OR MONEY HERE. GO TO DAVE'S as they treat you with respect and value your business.
