Anderson's Rock River Ford

Omar Ramirez

★★★★★

2 months ago

Griffin was extremely helpful and supportive throughout my entire car-buying process. He was prompt, transparent, and took the time to explain everything clearly, which made the experience stress-free. He even went above and beyond by helping me on his day off. I truly appreciated his dedication and professionalism and would highly recommend working with him if you’re looking for a great car-buying experience.

Damon Roznowski

★★★★★

2 months ago

Rock River Ford was amazing in helping me purchase a new vehicle. Pat the GM, and Todd the sales manager set me up with Griffin my sales associate. All staff was very helpful in the process of purchasing a new vehicle. They accommodated all of my requests, answered all of my questions, and made the process simple. I could not be happier with their service, or my new vehicle.

Monica Garrett

★☆☆☆☆

2 months ago

I had Anderson Rock River Ford look at my 2022 Mitsubishi in August of 2025 because the counsel would turned itself off and on by itself while being driven (only happened a couple times since being purchased in 2021). Now before they looked at it I was able to start my car with my phone and when they returned it in August they said they found nothing wrong. Now when they returned it in August when I started up i got a message that the Data Sharing could not connect (something like that). I at that time didn't know what that message was because I never seen it before but come November when it got cold I tried to auto start my car from my phone and kept getting the same message. So I called Mitsubishi company and they sent me instructions on how to fix it but it didn't work. They then said I would have to have a dealership look at it and that's when I had Anderson look at it and told them it worked in August when they had it so I just need you to do whatever you did so the Data Share will come back on. I get a call telling me that I needed a new counsel and the price will be thousands of dollars. I don't understand if you tell me there was no problem with the counsel in August and now I need to get a new counsel, what happened between August and November that I now need a new one and I need to pay for it. The problem came after they looked at it in August so the problem had to come from after they had it. So now that it is -35 degrees my husband goes outside and starts the car.

Ashley Mielke

★★★★★

3 weeks ago

Great service. Notified me right away when my touchscreen replacement was finally in (not fault of their own due to manufacturer delay) and got it done very quickly. Staff was very polite and friendly!

jim horvath

★★★★★

a month ago

Hello, We have a 2017 Ford F 150 pick up truck that required service on a prior recall. Mark Armato was our service manager. We had an amazing customer experience and would recommend Andersen Rock River Ford for service. We love our truck and it has been an amazing vehicle! Thank you. Jim Horvath

Paul Jacobson

★★★★★

2 months ago

Your team does a great job. I bought my Maverick Treamor in Chicago 2 years ago, because you could not find one locally. Rock River Ford has done all my oil Charges and recalls. What I appreciate I can supply my own synthetic oil and filter,and you charge me a resonable price for the services.

Jacquelyn Dogan

★★★★★

a month ago

I have only been seen in the service department. They treated me very well. I had to have extra stuff done and they got it all done so I would have away home from work since I don’t live in Rockford. I also used the mobile pick up and they were also very nice and on time and I was notified at pick up and drop off. They service department let me know what they found extra in a timely manner.

Jim Spataro

★★★★★

2 months ago

Anderson Rock River Ford has always said yes to my time schedule and I appreciate this. People are friendly and I feel like my vehicle gets a professional eye.

Peter Armato

★★★★★

2 months ago

Came in for four tires, they helped me pick the best one possible out of three options and put them on in less than 3 hours. Great service, Great customer care! Highly recommending Anderson to everyone for their car needs!

mark arnold

★★★★★

a month ago

I called to schedule a recall repair for an airbag inflator. Alex and Jim came out right away. Very professional, polite and quick service. Thanks again

jonah hensen

★☆☆☆☆

a month ago

Terrible experience. The initial estimate was 2 weeks to fix my car, which then got changed to 4 weeks, which then got changed to 6, then 7, now 8, and they're just now finishing up. The only time I was provided an update was when they ordered the replacement parts, 3 days after I dropped it off. Every other update over a 2 month span was prompted by me calling or showing up to the shop to find out what was taking so long. The claims adjuster working with my vehicle was unavailable almost every time I called or stopped in. The only times she even returned my messages within the same day was when I got my insurance involved. The shop didn't have a single loaner vehicle available for me to use. So l've also been forced to pay for Ubers to get myself anywhere in this winter weather, which in and of itself is ridiculous. Safe to say, I will never again use this shop for their services.

Celine

★★★★★

5 months ago

Sales representative Griffin was super helpful and insightful. He let me try multiple vehicles to see which one fit me and my wants. I was able to find and take home a vehicle that I loved and very satisfied with, with his help. The whole process was super easy and fast. I appreciate his time and patience. Would definitely recommend coming here and getting a new vehicle.

Ang

★☆☆☆☆

a month ago

My dent was fixed however the customer service was terrible. When I brought my car for an initial assessment, I showed an area that appeared to have paint chipped and was concerned about rust; I was told the technician would look at it the day of my appointment. The day of the appointment I brought it up again and was told it would be taken care of. When the lady called to say my car was done, I asked what the technician said in regard of the chip-she had no answer and said we’d talk about it when I picked up my car. When I got there I asked about it yet again and she said now the technician was on lunch and not there. I explained my frustration about asking her multiple times for the chip to be assessed and it never was. She then told me the technician would call me after lunch and he never did. It’s almost been a month and I’m still waiting on that call. I don’t believe she ever spoke to the technician about it and I’m not sure why as it was her job to convey my concern.

Harlan Heaton

★★★★★

a month ago

My wife and I bring both of our vehicles to Anderson Rock River Ford for all service. They do a great job and the service manager Mark has been with the company for many years and have always had a good rapport with him. His staff always make sure everything is done right and exactly as we ask. Thank you Rock River Ford

Jacqueline Pena

★★★★★

2 months ago

They did a very good job. I appreciate what they did for me. Thank you !. I recommended 1000 %.

Debbie Ramel

★★★★☆

a month ago

They are nice and efficient . The faculty is very clean They have a large waiting area with free coffee, tv and restrooms. Only negative is when i get the works package they dont wash my car as all other ford dealerships i have used do .

Sharon Schoenrock (Sherry)

★★★★★

2 months ago

Unfortunately I was in an accident in October 2025. The first thing I did was contact Anderson Collision! They were very easy to work with me and my insurance! When I received my car back you could not even tell anything had happened!! I definitely would recommend them to anyone looking for a place to get your car repaired after an accident… You will not be disappointed!