Auburndale Tires & Auto Repairs Inc.

Peter Peters

★☆☆☆☆

3 months ago

I came to auburndale auto for all my repairs and maintenance for the past couple of years after a friend’s recommendation. However, I’ll stop coming to this place from now on. I just read some other reviews and people mentioned unprofessionalism, overcharging, and waiting time. I saw those issue too but I was willing to ignore them until now. I was in an accident. The damage on my car appears to be minimal, just some scratches. However, I wanted to make sure there’re no mechanical issues. Because I’m no car mechanic, I don’t want to drive the car assuming it’s fine when it’s not. It’s a very simple request: just look at my car and tell me if there’s something wrong with it and I shouldn’t drive it or I should fix it. I went to auburndale auto and described my situation. The guy didn’t even take a look at my car and started talking to me in a rude and condescending manner and told me to go to a body shop without even looking at my car. Even after I clarified that I just want him to take a look because I’m afraid there may be a mechanical issue and I need a professional opinion. He continue to repeat the same thing in an even more rude and condescending manner. After a minute of back and forth, he finally walked out to the car with me while continually addressing me in an impolite and impatient way. I told him I’ll be leaving and it was only then he finally looked at the car and told me it was just some frame issue the body shop can take care of. I drove off, fully determined that I’ll never come here again. I have the highest respect for blue-collar workers because I can never do what they do. But this was a terrible experience with terrible customer service. I don’t understand why this man has so little patience and so much anger. I then went to a mechanic shop down the road. The mechanic there was very kind and took 5 minutes to walk to the car, look at it and recommend to me what to do next. That’s really all I need but I just don’t understand why the guy at auburndale auto needs to be so rude and insulting about it. Auburndale auto has lost my business permanently.

Gene Kim

★★★★★

3 months ago

I had a ripped tire for my Jeep Renegade 2022, and Auburndale Tires & Auto Repair was the only place that had the part in stock — with many options to choose from. From the moment I walked in, Victor immediately helped me select the right tire. He guided me through the process with clear explanations and made sure the installation was smooth and efficient. The team here is professional, reliable, and truly knowledgeable. Their customer service stands out — they don’t just sell you a tire, they make sure you understand your choices and feel confident about your decision. Highly recommended for anyone looking for trustworthy auto repair and tire.

Tommy Cullen

★☆☆☆☆

a month ago

This shop wasted my entire afternoon about two months ago. Quoted one price over the phone, charged me $50 more at pickup, and couldn’t explain why. Staff was rude, manager was nowhere to be found, and now my car pulls to the right. I had to take it somewhere else to fix their mistake. Never again. Go anywhere else but here. They spend more time shuffling cars around than actually working on them.

PO DO

★★★★★

5 months ago

These guys are awesome! I brought in my BMW X7 with a flat tire that no one else wanted to fix, and they handled it right away — no hesitation. Super fast, friendly, and honest. Definitely coming back if I ever need tire or auto work again!

CAO Ok

★★★★★

2 months ago

Had a terrible issue with my car and it was solved quickly and very professionally. The customer support after the purchase was excellent as well. I’ll definitely be bringing more business to this place!

A Z

★☆☆☆☆

Edited 8 months ago

!!! Stay away from this place, they do scam!!! I went there yesterday for a tire repair because my tire pressure was low. They made an extra hole in my tire and tried to sell me two new tires for $500+. How did I know they made a hole in my tire? Because I drove 20 mins to their shop, and the tire pressure kept 26 the whole way. After their 2 mins check, the tire pressure dropped from 26 to 13 like instantly. They told me my tire got three nails in and they cannot fix it , I have to buy new tires because my other tire need to change also. I told them to show me where the nails are. I can feel the air getting out from a tiny hole constantly but without a nail, I asked where’s the nail if you said there was a nail in? The guy looks like the boss cannot explain. I told him it doesn’t make sense, if the hole was in my tire before I arrived and kept leaking air then the tire pressure wouldn’t keep 26 steady all the way when I was driving for 20 minutes. The guy started to changed the topic to “if you don’t want to buy two tires then one is good to go. “ I refused and left. Won’t let the scammer get my money. Stay away from this shop , if they can destroy a tire, they can destroy any parts of your vehicle and persuade you to buy a new one from them.

Craig

★☆☆☆☆

10 months ago

I went here with my girlfriend’s car and they said the front two tires were no good because they were from 2007 and 2008, because they “think” there are some scratches or gouges on the tires, and because there is dry rot (there was none). I asked him if the tires being old is a reason to fail inspection in and of itself and he had to admit it is not, yet he listed it as a reason for recommending two new tires totaling hundreds of dollars he was pushing to sell me. I asked him to show me the scratches (which would not be an issue) so we could determine if they are indeed scratches or gouges, and he said he does not want to stand in the rain (it was drizzling). This shop refused to show me the reasons why they were threatening to fail me, because the tires were new (purchased last year) and because they were pushing to SCAM me to buy new tires (it is a tire sales place!). So I countered his points including going out and seeing no dry rot, and added there was no wear in the tread. When I mentioned the tread he seized on it and attempted to add it to his laundry list of baseless reasons why the front tires were no good. I told him ok I’m not going to buy tires because they are new a perfect and you won’t even look at them with me to show me the issue and he said he will not run my “fail” through the system because he does not want to flag my car for the repairs. In reality it needed no repairs and that is why he did not run the fail, as the car quickly passed inspection with no issues today, and the mechanic was asked to specifically inspect the tires as well (no issues!). This is a dishonest and illegal shop that will scam you into buying tires you don’t need since they are a tire sales shop. DO NOT GO HERE! Attached is a photo of the perfectly fine tire they said was no good! I will be reporting this shop to the NYC Department of Consumer Affairs for Unfair Trade Practices and Fraud.

Jules R

★★★★★

3 months ago

I came to get my car inspection completed here and another time came to get the TPMS and tiered checked and both times they did a good job. Wait wasn’t too bad and has a clean seating area and places nearby to grab coffee or food. Thanks for helping me out guys.

Carlton R

★★★★★

2 years ago

Amazing! The service here was absolute top notch! I walked in a was immediately greeted with “good evening, thank you for coming by, how may I help you.” This alone was amazing as it made me feel welcomed! I came here for a flat tire and they not only had the tire in stock but the cost was reasonable. I was in and out in about 20 minutes. They took my spare tire off, packed it back in my truck and put everything back neatly. I’m truly impressed. Will definitely be back!

Geri DePaola

★★★★★

5 months ago

Best place ever. Thought I needed a repair but it turned out all it was was an adjustment. Justin made sure his technician checked out my car, took care of the adjustment and I was happily on my way. Thank you Justin. I’ll be sure to recommend your place of business to others.

Y J

★☆☆☆☆

6 months ago

I had a very disappointing experience at this tire shop. During a routine inspection, they damaged one of my original tires and then tried to convince me to purchase new tires from them. This felt very unprofessional and dishonest, as the damage clearly happened while my car was in their care. Instead of taking responsibility, they pushed me to spend more money at their store. I would not recommend this place to anyone who values honesty and proper customer service.

Gabriella Vishnevskaya

★★★★★

3 months ago

The guys stayed later to get my tires fixed because I had to drive home to Connecticut that night - they were lifesavers. They were fast, fair, and professional. I would highly recommend!

Austin Patton

★★★★★

7 months ago

Best experience I've ever had with a auto repair shop or mechanic. I needed new breaks, and was shopping around until a friend recommended Auburndale. They were straight forward, professional, and didn't price gouge or try to add other services. They were very busy but still repaired my car faster than the estimated time. I will be back for future auto services. I highly recommend Auburndale Tire and Auto repair.

Mona Zessimopoulos

★★★★★

6 months ago

When you’re driving on the cracked and pothole-riddled streets of NYC, it’s important to have a dependable tire repair shop. The team at Auburndale Tire rocks! We have been customers for many years and they’ve always been professional and efficient, and stood by their work. Today, I went in to have a tire checked, they noticed my windshield wiper fluid was low and topped it off for me as a courtesy. Thank you :)!

Tiffany Tseng

★★★★★

3 months ago

Very helpful staff. First come, first serve so there isn't really a way to reserve but they are reasonable and will start on your car as soon as they can. Have only been here on weekday mornings. Unsure how it is during weekends. Parking is a hit or miss.

Milena Passos

★★★★★

2 months ago

Great place have all kinds of tires prices r reasonable open every day 7am to 7 pm best time to go early very busy place.

Adela Virginia Gonzalez

★★★★★

7 months ago

I crossed the Throgs Neck Bridge from the Bronx, and suddenly a light turned on in my car. Tire pressure low. Googled "near place tire fix" and got Auburndale. No idea about tire pressure. I got there ask for help and they said yes! They checked every tire and turn off the car computer light on my dashboard screen...The owner of the shop was so nice, empathetic and he explained what to do next time. The mechanic did everything for me even drove just a few seconds to see the sensation of the car. I had my 2 dogs inside the car! And they did not charge me not even a penny. Thank you! You are the best!!!! It did not show but i was afraid that something wrong was happening with the tires. You guys made me feel safe and you helped me so much. 👏 Everybody to Queens, to Auburndale Tires!