Audi Dallas Service Center

David Goodman

★★★★★

a month ago

I recently visited this service center for an Audi recall and state inspection, and I had a great experience. The service manager Obrayan Nunez did an excellent job — professional, knowledgeable, and very helpful throughout the entire process. Everything was handled efficiently, and the communication was clear from start to finish. The work was completed on time, and the whole visit was smooth and stress-free. I truly appreciate the great customer service and would definitely recommend this location to others. Will visit this service soon for oil change. By my opinion it’s the best Audi service in DFW area.

Zuri Vaughn

★★★★★

3 weeks ago

I had an outstanding experience at Audi Dallas thanks to Service Advisor Cole and the entire team of mechanics. From start to finish, Cole went above and beyond to make sure everything was handled smoothly. He communicated clearly, kept me updated on the progress, and made me feel confident my car was in great hands. The technicians did an excellent job. It’s rare to find a service team that combines professionalism, skill, and genuine care for their customers, but Cole and the crew really delivered.

Tracy Honore

★★★★★

2 weeks ago

As always, I continue to receive superior and excellent service care and consistent VIP treatment from Ramsey Guillory no matter the challenges I bring to him and his team of outstanding auto-technicians. With each service visit, I always leave smiling and feeling confident knowing that I’ve been meticulously taken care of while my car is being serviced within the day or over several days.

Andrew Dorcas

★★★★★

a month ago

The service for my vehicle was completed in a timely manner and had great customer service from the time I drove into the maintenance/service area. They even washed my car and vacuumed it out. Audi Dallas is a great Place for Sales and future service on your vehicle. Gary was great from the beginningand sent me a video of my vehicle when it was first brought in.

Alexandra Rivers

★★★★★

3 weeks ago

Andrew Cole at Audi Dallas provided outstanding service. He was incredibly kind and knowledgeable, and he took the time to walk me through everything so I fully understood the work being done. It’s refreshing to work with someone so helpful and professional. Highly recommend asking for Andrew if you’re servicing your car at Audi Dallas!

Filipe Harlow

★★★★★

a month ago

I wanted to share my wonderful experience at Audi Dallas! From the moment I walked in, everyone was so friendly and helpful!!! I especially want to thank Ash Miranda and the entire team for taking such great care of my car; they went above and beyond to help me. She’s incredibly knowledgeable, patient, and truly made me feel comfortable throughout the whole process. Audi Dallas provided excellent service and a truly wonderful experience !!! ⭐️⭐️⭐️⭐️⭐️

Rocky Williams

★★★★★

3 months ago

Audi Dallas has been outstanding from day one. From the initial sales experience through every service appointment and right into the next purchase, the customer service has been consistently excellent. It truly feels like I’m working with friends who care, not just a dealership. Ramsey in service, Artie T and Thomas H in sales… It’s people like these folks who keep me coming back. They treat me like a human rather than a number and that’s what makes this place so special.

Nandalal Lutchmansingh

★★★★★

3 weeks ago

Lucio and Gary are customer focused. From greeting, followup and follow through. There was a small tech hitch with the oil indicator on the MMI, and Gary corrected with the techs. Additionally, service was much quicker than past experiences. They noted 90 min.at the start and it was on time when I was text updated. Thank you. Feb 26, 2026

Shelley Baxter

★★★★★

2 weeks ago

The team at Audi is amazing! They work together to ensure everything is take care of. I am made aware and updated of the progress that being made during the time my car is being serviced.

Jerry Tobias

★★★★★

3 months ago

I consistently receive outstanding service at the Audi Dallas Service Center. The service department ensures my vehicle is properly cared for and keeps me well informed throughout the entire process with clear, professional communication. Jordan, my regular service advisor for several years now, has been especially helpful, and the overall experience gives me complete confidence in their service department.

Jay S

★★★★★

a month ago

I had yet another solidly positive service experience at Audi Dallas. Tim Bennett, Aaron, Rodgers, and the rest team in the service department were friendly, attentive and very helpful the whole way through. Once again they left it hard for me to imagine going anywhere else.

Jo-Marcel Nguyen

★★☆☆☆

5 months ago

I would not recommend servicing your vehicle here. I took my vehicle in immediately after purchasing it due to an alignment issue. When I pulled up into the service bay, not a single person came out to see what I was in for. Staff in the service entrance and counters both just stood there and looked at me. This being my first time there I was not sure who I needed to talk to or where to go. All it would have taken was someone to ask why I was there. I had to find my car salesman to have him take care of the issue I was having, this was the same thing going in again the second time. I booked my third service and when I arrived I was told that they had no loaners. Not terribly upset but I had a list of issues with the car that was submitted on their portal. With the issues I provided on the portal you would think the ticket would have been looked at before I came in and told me I would have to return 2 weeks later for a loaner. When I returned 2 weeks later there was confusion from the staff once again and I was checked in with a new service advisor. There was no car ready and they somehow secured one for me. We went over the main concerns because the items that I initially submitted online “did not transfer to my new appt” as I was told 2 weeks prior. That’s fine, things happen. After 2 weeks of the car in the shop I was notified it was ready. My advisor was off for the day during the time I picked up my car. I notice there was a major issue with an item I specifically brought up on my first appointment, as well as my second that was not addressed. I informed him and he blatantly blew it off, and did not respond after I told him it wasn’t taken care of. This is the kind of service you get from Audi Dallas after spending well over $100k on a car. Not only is the service department customer service terrible, you need to be careful when purchasing any vehicle from them. After I purchased the car I was told they needed time to get the car ready. Next thing I find out they had sent my car to get “the bumper” painted, this wasn’t disclosed until I started to demand the whereabouts of the car. They also took the liberty to have someone perform a hack job and had the wheels spray painted because they thought that was okay for some reason. All of this was not ever brought by me, after the car was purchased. This went on for 2 weeks with the check cleared out of my account and everything. They keep talking about how they’re a small dealership and take care of their customers. This has been nothing but smoke and lies from the moment I walked in there. They could learn how to properly treat customers from a dealership like Avondale.

Elaine Adams

★★★★★

Edited 2 months ago

My service advisor Tim provided great customer service and made sure he took care of my vehicle, beside giving me a hard time for being a 49er Niner fan in there representing. But I wouldn't expect anything less from a Cowboys or Eagles fan on that particular day! Nothing but love tho🤣 Major plus they honor coupons from other dealerships as well. #FaithfulToDaBay

Bre Ball

★★★★★

3 months ago

I Love Audi Dallas, it’s one near my house and for the last 4 years I drive 35mins to the Audi Dallas for service because THEY ARE AWESOME! My service advisor ASH is the greatest, she always goes above and beyond to help and I really appreciate her! The mechanics also do a great job I have never had an issue at this place! THANK YOU AUDI DALLAS FOR ME SO AWESOME!

Maria Alvarado

★★★★★

5 months ago

Audi Dallas Superb customer service. Tim our Service Representative, very professional and great customer service. Let’s not talk about coffee/snack bar, great selection of yummy treats.

Daniel Wiegand

★★★☆☆

a month ago

I'm very aware that we endured an Ice storm over the weekend and into Monday the 26th. I had made an appointment on Sunday the 25th for an oil change on the next day Monday. I received a notice that my appointment was confirmed and that Audi Dallas would be opening late at 10:00am on the 26th. My appointment was for 10:30am. On the morning of the 26th I received a confirmation and responded that I would be at my appointment. On my way I hit a curb and knocked my car out of alignment. When I got to the dealership it was closed. No notice given. The following day Tuesday the 27th I had an appointment at 9:15am. No one answered the phones and so I didn't show up until I was called at noon time to say there was an opening for me. As a consequence it cost me $670 for an alignment.

Ricky Walker

★★★★★

5 months ago

Service was great and quick today. Audi Dallas always have my A8 running at peak performance. Thanks to Jordan Windham for being professional.