Google Reviews
Lisa Helvadjian
★★★★★
a month ago
Dear Fletcher Jones Team, I wanted to take a moment to share how truly happy we are with our recent experience purchasing our new Audi Q5. From start to finish, the service we received was outstanding. Patrick Jones deserves special recognition. This is the second time he has taken care of my family and me, and once again, he kept his word and went above and beyond. His honesty, professionalism, and genuine care have meant so much to us. Patrick has been absolutely amazing to me, my family, and my husband, Shahan, and we are incredibly grateful for everything he has done. We would also like to acknowledge our saleswoman, Michelle Rosa who was wonderful to work with and made the entire process smooth and enjoyable. Because of experiences like this, we can confidently say that we will never purchase our vehicles anywhere else. Fletcher Jones has earned our trust and loyalty, and we are truly thankful for the exceptional service you continue to provide. With sincere appreciation, Lisa Kaplanian Helvadjian and Shahan Helvadjian
Dave DeGuzman
★★★★★
3 weeks ago
We had such a great experience buying our Audi, and a huge part of that was Bassem. From start to finish, his customer service was truly outstanding. He made us feel completely comfortable throughout the entire process—never pressured, always informed, and genuinely looking out for our best interests. Bassem was professional, knowledgeable, and incredibly personable. He took the time to answer all of our questions, walked us through every detail clearly, and made what can sometimes be a stressful experience feel easy and enjoyable. We also want to thank Aram in finance, who made the final part of the process smooth and straightforward. He was just as professional and transparent, taking the time to explain everything clearly and making sure we felt confident before signing anything. Overall, it was an excellent experience, and we’re very grateful to both Bassem and Aram for taking such great care of us. We’d highly recommend working with them if you’re in the market for a car.
Swanky Christy
★★★★★
3 months ago
I am absolutely thrilled with my experience at Audi Long Beach! I recently purchased my very first Audi, a beautiful Q3 in the stunning Navarra blue color, and the entire team made the process seamless and stress-free. I want to give a special shoutout to Bilal, Aram, and Chris. From the moment I first contacted them about the car, they were fantastic. They reserved the vehicle for me, sent me detailed photos and videos, and had everything ready to go when I arrived. The service was top-notch. After my test drive, they patiently walked me through all the features and specs of my new Q3, answering every question I had. They were incredibly professional and efficient throughout the whole purchase process. They even helped me take pictures with my new car and ensured every little detail was perfect before I drove off the lot. I couldn't be happier with my new car or the dealership experience. I highly recommend the Audi Long Beach team to anyone in the market for a new vehicle!
seungook oh
★★★★★
4 months ago
I recently had my maintenance service done at Audi Long Beach, and once again, the experience was excellent. My service advisor, Eduardo Nunez, has helped me before, and just like last time, he provided friendly, detailed, and thoughtful guidance throughout the entire process. His clear explanations and frequent updates on my car’s status make me feel confident every time I bring my car in. Another thing I really appreciate about this location is the quality of their loaner cars. At other dealerships, I’ve occasionally received loaners that were not very clean or felt poorly maintained. But at Audi Long Beach, the loaner vehicles are always spotless, well-maintained, and feel almost like new — which makes the whole service experience even better. Thanks to the exceptional customer care and professionalism here, I always leave satisfied and look forward to my next visit. I truly appreciate the great service and hope to work with Eduardo again next time!
Jenny Nguyen
★★★★★
2 months ago
Robert Lozano at Audi Long Beach made my first car-buying experience truly unforgettable. From the moment I walked in, he was incredibly friendly, welcoming, and professional. He took the time to walk me through every step of the process, answered all of my questions patiently, and made sure I felt completely comfortable and confident with my decision. His customer service went above and beyond, and I never once felt pressured. I’m beyond grateful for his outstanding service and support—Robert truly cares about his customers. I highly recommend him to anyone looking for a smooth and positive car-buying experience.
Toni Fejer
★★★★★
a month ago
We got an upgrade on our Audi Q5 to a Q7 today. My husband went in for an oil change and tire rotation this morning, for our Q5, and was talking with Victor while waiting. Victor took the time to talk with my husband about an upgrade, that my husband inquired about. The Audi team were so nice and helpful, to make the switch as easy as possible and without any pressure! I love the brown tamarind color! It’s gorgeous!! 🤎 I really appreciate the kindness of every employee at this dealership! 10 out of 10 stars!!!
Mr and Mrs Valentin
★★★★★
2 months ago
At Audi of Long Beach the Staff is First Class. From its informative Sales Staff to their Friendly Service Department Their team made buying my wife her Christmas Gift an absolute pleasure. Thank you Jordan Jimmerson and Malcom Dougan for helping Us becoming the newest members of the Audi Family ❤️🤙🏼
Sam El-Said
★★★★★
5 months ago
I've been searching for a beautiful EV for a while. I was able to make contact with Moe and Addi, the general manager and sales staff over at Audi Long Beach. I ended up setting my goal on a 2025 Audi RS e-trim GT I Spoke to them on the phone and they were able to tell me what they had in stock. They gave me a number to purchase and lease the vehicle. There was absolutely zero negotiating. They gave me such an amazing deal. It was an obvious choice. The process was extremely easy. I got there and everything was exactly what they told me over the phone. When I got there, I met with Moe and we immediately connected. He was absolutely amazing, polite, professional, courteous, accommodating, and very helpful. We took the car on a test drive and he showed me all of the amazing features of the new car. We completed the paperwork and everything was so easy. Since I got the car about five days ago, Moe has actually reached out to me on three separate occasions to check in with me to see how I was enjoying the car and if I had any questions at all about the features Before the sale, during the sale, and after the sale, the entire staff and Audi Long Beach has been absolutely professional amazing and has gone above and beyond. This is the kind of place and people you buy a car from
Romaissa Sdl
★★★★★
a month ago
I purchased my Audi Q3 yesterday, and the entire experience was absolutely wonderful. From start to finish, everything went smoothly and stress-free. Victor and Bilal were incredibly helpful, patient, and professional throughout the whole process. They took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable every step of the way. Their positive attitude and genuine kindness really stood out and made the experience enjoyable. They truly went above and beyond to help us get the car we wanted and made the process feel easy and seamless. I really appreciated the excellent service and attention to detail. Overall, it was a great experience, and I couldn’t be happier with my purchase. Highly recommend working with Victor and Bilal if you’re looking for outstanding service!
Alisa Igorevna
★★★★★
2 weeks ago
Great dealership with attentive service! I bought a pre-owned Audi Q3 at Audi Long Beach and I'm in love with this car. Bassem and Aram have been extremely helpful in this process and addressed all my questions and concerns. They really took to make sure that I have a great experience and find the right car for myself. Thank you so much!
Keli Bowman
★★★★★
3 months ago
I had such a pleasant experience with Donald Morgan the financial advisor and Tyler Dawson who helped me purchase my Volvo XC40 back in April 2025. I'm stationed in Los Angeles, and had recently come from overseas. So, banking was as complicated as it could be. They both made the process easy as possible and truly made me feel like family. If I need to buy a car again before the end of my tour in LA, I will be back!
Daniel Madrid
★★★★★
11 months ago
This is the best dealership hands down! Robert and his team have been taking care of my family Audi car buying for last 10 years! Always straight up pricing and always takes care of us to get what we want. I have never had a bad experience here. Let them give you the best car buying experience and show you how being part of the Fletcher Jones family really like!
George Cattanach
★★★★★
a month ago
Amazing experience! Ask for Ruben he’ll guide you in the right direction. No fluff dealership, no markup’s what you see is what you get. I highly recommend Audi Long Beach Fletcher Jones.
Linda Contact
★★★★★
5 months ago
Thanks to Ruben Carbajal sales assistant and his associates my entire experience was smooth and enjoyable. Ruben is very knowledgeable about the drive and functions on a variety of Audi’s. He asked what I wanted and found a car that fits my needs. I wasn’t thinking of an A6, but it turned out to be a perfect match. It’s rare to find someone who combines professionalism with such a personal touch. I would absolutely recommend Ruben and Fletcher Jones Audi Long Beach to anyone looking for top-tier service.
Jonathan Laoy
★★★★★
9 months ago
It was a great buying experience at Audi Long Beach with the Sales guy Wes. He was friendly, funny and very knowledgeable about the car and he showed me different options that came with the car. Very happy with this dealership, very nice and clean with a complimentary snack bar while waiting. Worth the drive from the OC! Highly recommended.
Peter Girgis
★
☆☆☆☆
a month ago
Horrible dealership — one of the worst experiences I’ve ever had. From the moment I walked in to the test drive, the service was disappointing. It honestly felt like they were doing everything possible not to earn my business, which was very odd. On the other hand, Audi Fletcher Jones Costa Mesa truly rolled out the red carpet. The experience was seamless, professional, and hassle-free. I purchased my Audi there and was in and out in less than two hours. Night and day difference.
Kristofer Kalas
★★★★★
a month ago
Great place for service - my Audi came with the pre-purchased package for maintenance, so even though I haven't directly paid the service department much over the years, they take care of me extremely well. Juan Ibarra especially is a fantastic service advisor, I know my car is always in good hands, and I'm always treated with dignity and respect. 10/10. Thanks Juan!
Karen DeLaCarriere
★★★★★
a year ago
Exceptional Car-Buying Experience at the Audi dealership in Long Beach We recently had the pleasure of purchasing a Lexus from Audi Long Beach, and I am beyond impressed with the entire experience. From the moment we walked in, we were greeted with genuine warmth and professionalism. Outstanding Customer Service: The customer service at Audi Long Beach is second to none. The staff went above and beyond to make sure I felt comfortable and informed throughout the entire process. My sales representative (Moe) was incredibly knowledgeable, not just about Audi vehicles, but also about the Lexus we were interested in. They took the time to answer all my questions and provided detailed information about the car's history, features, and benefits. Seamless Buying Process: The buying process was remarkably smooth and efficient. We were given a fair and competitive price for the Lexus, and the dealership handled all the paperwork with ease. Despite being an Audi dealership, the selection of pre-owned vehicles, including my Lexus, was impressive. The car was in excellent condition, thoroughly inspected, and serviced before being presented to me. It's clear that Audi Long Beach takes pride in offering only the best to their customers, regardless of the brand. Overall, our experience at Audi Long Beach exceeded our expectations. Thank you, Audi Long Beach, for making our car-buying experience a memorable one. We absolutely love our new Lexus and will definitely return for future purchases.
Sharian Johnson
★★★★★
7 months ago
Alexa and the Audi staff were absolutely amazing! They were focused and successful with helping me find the perfect car within my budget. Alexa went above and beyond to make sure I had everything I needed throughout the process. This was by far the best car-buying experience I’ve ever had! Even after i drove off the lot and had questions Alexa was always happy to help me, she is the best! I’ll definitely be referring my family and nursing friends here. I love my beautiful brand new SUV! Thanks Alexa and the Audi of Long Beach Family!
Tyler
★★★★★
3 months ago
Rob L is a phenomenal sales rep. Couldn’t be happier. Made me feel comfortable and confident on the purchase. Not pushy or rude. Gave my wife and I plenty of time to discuss the purchase in private. And the whole staff was welcoming with our 4 yo son being there. Absolutely wonderful staff!
