Crash Champions Collision Repair Long Beach South

Jose Luis

★☆☆☆☆

2 months ago

Please don’t walk from this place RUN! The only competent person in this facility is Jessica E. She is straight forward and understand the situation on how your vehicle should be repaired . Unfortunately, the rest of the incompetent staff is clueless. I tried giving this place an opportunity to repair my vehicle, but the lack of knowledge and attention to detail from the rest of the staff is appalling. I was dropping off my vehicle for repairs when I decide to ask the staff a few questions and to go over the repairs and the process. Well, the temporary service writer (Hispanic) male, decided to go over my initial estimate and state that they cannot guarantee me that my repairs will come out great and that no one will notice my car was repaired in the area. The whole point on is repaired the vehicle is to fix just that! He smiles and states it’s best you go shop somewhere else. Sounds like a great way to gain one’s business and confidence. If you need body repair, please look somewhere else if you’re given this location by your insurance company, please look somewhere else.

Craig G

★★★★★

2 months ago

Crash Champions really helped me out with replacing my rear bumper. They were timely, professional, and incredibly helpful at all steps in the process. They gave me clear instructions for post-repair vehicle care, and even helped me when I had an unexpected emergency! They are reliable and comprehensive repair experts. I wouldn't be able to recommend the staff at this location enough!

Tee

★★★★★

2 months ago

The customer service here is great. My vehicle had some minor cosmetic damage and Crash Champions did the work fast and at a reasonable cost. They also cleaned and detailed the inside of my vehicle. I would recommend this place to anyone.

Isaac Rodiguez

★★★★★

10 months ago

Dropped off my Dodge Durango for some damage it had on the rear bumper. Brought it in to Crash champion and was greeted by Danny and his team. My service advisor Bryan helped me and went through all the step's of getting my vehicle back to tip top shape. He was very helpful and answered any questions I had. Dropped off my vehicle same day and was kept informed with the progress of the repair. They even let me know as soon as the car was about to go into paint. Next day got a text letting me know my vehicle would be ready at 4. I showed up met up with Bryan we inspected to vehicle together he made sure I was happy signed some papers and was back on road. I will definitely be recommending them to my friends and family thank you guys at Crash Champion !!!

Blain Bridges

★★★★★

3 weeks ago

Crash Champions took my vehicle in for repairs and were able to quickly turn around a fantastic repair, while upholding outstanding customer service. If you’re in need of a quality repair, I’d highly recommend starting here.

Frances Kasdan

★★★★★

3 months ago

I had an amazing experience at Crash Champions thanks to Geovanna! She was incredibly nice, super helpful, and kept me updated every step of the way while my car was being serviced. Her communication and customer service were truly above and beyond. I felt taken care of the entire time. Thank you, Geovanna, for making a stressful situation so much easier!

Jose Jauregui

★☆☆☆☆

a year ago

Crash champions daily text updates were very convenient and informative,but unfortunately that was the only positive experience with them. I had to bring back my Dodge Durango once on the same day I picked it up due to rear bumper not being aligned properly. Even though the fix was simple and quick it was an inconvenience to return. A day later in the sun I noticed there was over spray on the front interior door panel of the passenger door. I was able to remove after some scrubbing. There appears to be a lack of quality control at Crash Champions. There needs to be a focus on quality of work also not just efficiency. I was really hoping on giving Zach a positive review.

Gabriella Diaz

★☆☆☆☆

a year ago

I had a very disappointing experience with Crash Champion Collision Center in Signal Hill.(1851 Obispo Ave, Signal Hill, CA 90755) My Mercedes Benz was hit on the front bumper while parked at the gym, and unfortunately, I was assigned this shop by the insurance company of the person who hit my car. Looking back, I deeply regret not choosing a repair shop recommended by my Mercedes Benz dealership because this shop has proven they cannot properly handle luxury vehicles — or perhaps any vehicle at all. From the start, they refused to replace my bumper and insisted they could simply "paint it." I assumed that meant they would paint the entire bumper, but instead, they just painted small patches. The first time I picked up my car, I noticed they had completely missed a spot, and in some areas, the paint was thinned out to the point I could see black showing through. When I returned the second time, they still hadn’t addressed some simple scratches on the fender. This required me to leave my car yet again and make a third visit. The third time, a day after some, clips on my bumper were misaligned and hadn’t been properly attached. Each time I raised these issues, I was met with excuses. They claimed they were busy that week, said my concerns were "minor issues," and argued that my bumper didn’t need replacement. They even admitted they "forgot" to fix the scratches I had pointed out. It felt like a never-ending cycle of excuses and wasted time. Zach assisted me and on my last visit, the manager assisted me. While I appreciated their help, it still felt like too much time and effort was spent correcting their earlier mistakes. They proudly advertise a "lifetime warranty," which now makes perfect sense to me — they know their work isn’t up to standard, and you'll be forced to return again and again. After sharing my experience, I discovered that other customers have faced similar issues. This pattern of poor workmanship, careless mistakes, and endless excuses seems to be a common theme at this shop. I strongly advise anyone considering Crash Champion Collision Center to think twice and seek a reputable shop instead, especially if you own a luxury vehicle.

Cristian Trujillo

★★★★★

5 months ago

Crash Champions was awesome! Victor took such good care of me and made the whole process super easy. My car was fixed way quicker than I expected and it looks amazing now. Honestly feels like brand new again. Huge thanks to Victor and the team—I’d definitely recommend them to anyone!

Dionne Pedroza

★★★★★

a year ago

Of course anybody that has a car accident it’s very unpleasant and abrupt in anyone’s life. They did an efficient job and I love their service. Here’s it before and after of my car. And they also detailed and shined all of my rims definitely satisfied

Abuafan Bilal

★☆☆☆☆

3 months ago

Dropped my Honda passport 2021 off for Insurance claim repair. Had a very difficult time getting ahold of anyone at the office/shop. Unreliable front desk clerk. Doesn’t return calls. This company did horribly in contacting Insurance assessor. Also over charged on parts and to find out the parts that were installed were used. The worst part was the turnaround time to get my truck back was delayed by this companies poor communication and work ethic. The female with tattoos lied thru my entire experience with me betrusting my truck there and receiving an unexpected undertaking.

Captain Sebastian Claeys

★★★★★

Edited 8 months ago

5 stars ✨ ALL THE WAY!! ((AGAIN)) Thank you Victor, Danny, David, and the whole team at Crash Champions, their mechanics are like fine tuned artists, very good and thorough work! A+++++ Keep up the Great work!!

Bo Montag

★★☆☆☆

4 months ago

My repairs were actually done very well, but I had horrible issues with customer service. My truck was done on Friday, but they called the wrong number, which was their mistake, I had the correct number on paperwork, so I didn’t get my car. I called myself Monday and they told me I opted out of messages and they left a voicemail, this led me to have to rent a car for a couple more days. I drove back to work and noticed my backup camera and touch screen monitor wasn’t working and the lady tried to tell me it was like that when I took it in which was a lie. I had to get the manager involved and he spoke to the mechanic and he told us he forgot to connect it when they re installed the bumper. So I didn’t get my truck in time and was lied to about the issue with my camera , so I would not recommend this place because of the employee.

Laine Warthan

★★★★★

4 months ago

I got into a small accident and my insurance gieco set up the appt with this auto body shop. They are very professional reasonably priced and got my car completed in 3 days! Would def recommend.

Danielle Trudeau

★★★★★

a year ago

Great communication. My repairs were done quickly and my car looks great! I was even able to pick it up 4 days earlier than the estimated time frame. Would definitely recommend

Fernando Gallardo

★★★★★

a year ago

Allison and Victor were the ones that helped me all through the whole entire process of my car 'front bumper.! " I'am so grateful they went the extra mile to actually also take care of the top of my 'Hood scratches ' they painted it and new bumper the rear or the car everything turned out great 👍. Thanks guys the car was polish in like brand new when I went to pick it up . Happy 😊 face .

Robert Cunningham

★★★★★

5 months ago

100% outstanding team. They were thorough in every aspect of the repair process. Highly recommend you come here for your auto body repairs.