Audi Monterey Peninsula

Christina Kim

★★★★★

a month ago

Joey and Anthony are amazing. They always take care of me whenever it’s time to switch out my car and into a new Audi. Very accommodating and cares that you walk out happy. They also have Alex who walks you through all the cool neat things your car is built to do. Anthony A. ,the service manager does an amazing job as well. Great team at Audi Monterey. The cars are beautiful, fun, and fast! But I keep coming back for their service and how they take care of you as their client even after the fact of purchasing.

kathy rasmussen

★★★★★

a month ago

Sydney is my service co-ordinator. He’s very personable, goes above the call of duty, has answers to my questions, or contacts the appropriate specialist for the answer. He’s very professional - I couldn’t be happier with him and the service provided by Audi. Thank you for your excellent help. Always buy my cars here! The last 4 have been from here! Kathy Rasmussen

Janet Holley

★★★★★

4 months ago

Everything was awesome, the service department employees were professional, informative and efficient. Our local dealer in fresno recently closed, so I had to make the drive for my regular service - honestly it was less time that waiting all day at our local dealer use to take. I grew up in the car business, my dad was a local dealer for 30 years and had one of the most respected, award-winning service departments in the Toyota family. I always appreciate when things are done well, I know how much work goes in to it from the whole team. Great job, see you again in 10k miles.

Tamika Ortiz

★★★★★

3 months ago

Service was Wonderful. My daughter’s car had issues on her way back to college there and Audi was great. I dealt with Manny and he communicated throughly and transparently throughout the whole process which helped my mom heart since I was 3 hrs away and couldn’t be there. Manny and his team were professional and got my baby her car back with minimal disruption to her finals schedule. Thanks again!

Jennie Harlin

★★★★★

3 weeks ago

Manny does a great job on both my Audis’. The service department is very knowledgeable and efficient. Everything is scheduled to a tee and my car is always done on time.

Victor Alejo

★★★★★

a month ago

Even though car was at shop for a month (waiting on parts to arrive), Sydney kept us informed of the whole process and provided us accurate time frames and vehicle got completed even earlier than anticipated. 10/10 service.

Yeni Lucero

★★★★★

11 months ago

I drove all the way from Oakland, and woaah—was it worth it! My experience at Monterey Audi was nothing short of amazing. Haley reached out to me first thing in the morning, super attentive and eager to hear exactly what I was looking for. When I arrived, there was a Starbucks coffee and a muffin waiting for me—such a thoughtful and welcoming touch! Ryan was full of good vibes, just radiating happiness and bringing such a positive energy to the whole experience. It’s rare to find that kind of joy in a dealership environment. And Alex—truly a gem. Hands down the best sales person I’ve ever worked with. He actually listens, takes his time, works with you, and genuinely wants you to walk away feeling great. No pressure, no rush—just honest help and outstanding service. If you're thinking about visiting Monterey Audi—do it. The drive was absolutely worth it, and I left feeling valued, heard, and excited about my new car. Five stars all the way!

Hennjer Alcantara

★☆☆☆☆

2 months ago

I purchased a pre-owned Audi Q8 from this dealership remotely. While the sales process initially appeared productive and pricing was adjusted during negotiations, the experience completely broke down after the deal was completed. After purchase, I was given multiple different pickup and delivery dates. On several occasions, I was explicitly told the vehicle would be picked up on specific days, but the vehicle was never picked up. Each time, the date passed with no carrier, no confirmation, and no proactive communication. I never received a carrier name, bill of lading, or a firm delivery timeline. The repeated missed commitments and changing explanations made it clear there was no reliable post-sale execution. After over two weeks with no shipment, despite being fully paid and ready, I had no choice but to back out of the deal. Ultimately, this experience was frustrating and disappointing. If you are considering a remote purchase, I strongly recommend getting written confirmation of shipping arrangements and timelines before finalizing anything. Selling the car is one thing — delivering it reliably is another, and that’s where this experience failed.

Scott Haines

★★★★★

2 months ago

I needed a car for a new job starting in January. The sales team was super friendly, the test drive took me to the highway and back roads to get a feel for the car, and I couldn’t have been happier. Tim was a great sales associate and the whole process was streamlined and simple. I’d go back for another car in a year or two.

Anne Karrigan

★★★★★

3 months ago

Alex and everyone at Audi of Monterey was top notch. I appreciated the honesty and integrity demonstrated in the sales process - it made what is usually transactional about relationships and trust. The paperwork was simple & fast. I would absolutely buy from them again!

Michael DiMaggio

★★★★★

2 months ago

Everything went fairly smoothly. Krystal took my request for service and was very prompt in her replies. Sydney was my service contact and he again was very pleasant and everything seemed to go smoothly. Thank you, Michael Dema

Michelle Aliotti

★★★★★

Edited a month ago

I have had a lot of interaction with Sidney in the service dept. He has been very kind and always kept me informed along the way. Anthony the service manager is also a great guy and has helped me a lot.

Bill Cody

★★★★★

4 months ago

Kevin Vargas was absolutely amazing, professional, knowledgeable and accommodating. Kevin’s knowledge of the car was evenly matched with his passion for what he does, he seems to truly enjoy his job. Joey in finance was great, explained our options with no pressure or gimmicks. I have never purchased a car with such great service and follow up. We feel as if we were treated like family and will make sure to refer this dealership to our friends and family. Thank you!

Jinkai Qiu

★☆☆☆☆

4 months ago

One of the worst dealership experiences I’ve had. The manager was dismissive and rude from the start. I had already discussed a price range over email with the salesperson, but once he “checked with his manager,” the numbers suddenly changed and were nowhere near what we agreed on. After some back-and-forth, the salesperson told me I’d have better leverage in person. So I drove 1.5 hours — only to find that the vehicle had a malfunctioning left camera. The salesperson acknowledged it immediately, yet the manager insisted the issue was because “the door wasn’t closed,” even though it clearly was. When I made a reasonable offer based on the original discussion and the obvious defect, the manager didn’t negotiate, didn’t explain anything — he simply stood up, scoffed, and said, “Have a good day.” Unprofessional, misleading, and a complete waste of time. I would not recommend doing business here.

Kris Murray

★★★★☆

3 months ago

The service staff at Audi Monterey was super accommodating and worked quickly to try and diagnose the issue I was experiencing. Unfortunately, I’m still having the same problem and am now debating whether or not I take it back to them for further evaluation and a deeper dive or wait until I get back home after the new year. My hesitation is rooted in the fact I’m visiting from out of town/state for the holidays and they’ll want to keep my car with no loaners available for my use while they have my car.

David Miller

★★☆☆☆

3 months ago

This is our fourth Audi for the family. We keep coming back because of the sales experience being low pressure and without hassles. But if Audi of Monterey was our first experience, we likely would not have gone back to the brand. It starts with the unappreciated industry scam to forcing unwanted add ons like “Enviroguard Protection” for another $1000 over the advertised price (read the small print on the add) and then forcing you to use their in house financing as part of the negotiation even though it’s higher rate than outside lenders. Worse, we requested some Audi protection packages with the vehicle which they then downgraded without any notice because Anthony couldn’t figure out how to add it properly and instead of just asking for help, he took it on himself to downgrade the package while keeping the price the same for the package. That wasn’t discovered until after delivery of the vehicle and since he still wasn’t willing to fix it, we had to have it refunded (leaving us with no protection package). Even delivery didn’t meet up to promised with their agreement to deliver the vehicle fueled up and with a charged Q5e PHEV battery both being ignored. Months of back and forth tell me they are just not professional and can’t stand behind their work. I would actively dissuade anyone from using this dealership when there are so many other options in California. When you’re shopping for a premium vehicle you expect the service to match and this dealership and the Sheinfield brothers cannot deliver that.

Allan Nyu

★★★★★

2 months ago

This is the only place I would recommend purchasing a vehicle. From the General Manager, Scott, to every member of the sales team, the staff demonstrates exceptional professionalism and a genuine commitment to customer care. This dealership and automotive group take care of their customer. Thank you Kiara, Joey, Anthony and Scott and everyone else who helped me.