Audi Naperville

Veronika Klepacz

★★★★★

5 months ago

I recently purchased an Audi Q4 from Audi Naperville and my experience couldn’t have been better. Joe was absolutely exceptional from start to finish. knowledgeable, professional, and genuinely dedicated to helping me find the perfect car. He’s the future of this company and truly deserves to be recognized and promoted. Audi Naperville is lucky to have him on their team!

Mar

★★★★★

5 months ago

My experience at this dealer was atypical—in the best way. I worked with Nick from Sales, and he’s simply a good human. Easy to work with, honest, and fair. We agreed on a deal, and I put down a deposit to hold the vehicle while waiting for my previous car to be declared a total loss. That process took much longer than expected, and I really appreciated how patient Nick was throughout. Amy from Finance was also great—straightforward, transparent about warranty options, and fair. Overall, this was a genuinely positive experience. Although I never left a review for my previous Audi dealership in Westmont, (because I'm too nice) I can confidently say you’ll likely have a much better experience here at Audi Naperville. For context, my last visit to Audi Westmont for service on an A3 e-tron resulted in an unnecessary $9K repair estimate. The car was actually fine—it had just reacted to subzero weather. I towed it to a trusted mechanic, who reset the codes, monitored it for five days, and confirmed everything was normal. That was years ago, and I’ve driven 30,000 more miles since without a single issue. I love my new (to me) E-tron! 5 stars across the board.

SMS

★★★★★

Edited 5 months ago

I can’t say enough great things about Ashley Lastres, Arshan Alamgir, and the entire Audi Naperville team! I’ve purchased cars from countless dealerships over the years, but this experience was on another level — truly the gold standard of how customer-centric car buying should be done. From the moment my wife and I walked in, we were treated like actual human beings and NOT "prey". No pressure, no games — just genuine, professional, first-class service from start to finish. The entire process was smooth, transparent, and very enjoyable (yes, buying a car can be enjoyable when it’s done right!). Ashley and Arshan went above and beyond every step of the way — quick communication, fair negotiations, quick finance processing and a sincere commitment to making sure we were thrilled with the purchase. Even after the sale, their follow-up and attention to my concerns and making things right, were nothing short of exceptional. This is how every sales person and dealership should operate — top notch team, top notch customer service, and an unforgettable experience. If you’re even thinking about buying an Audi or any car in the Audi Naperville lot, ask for Ashley. Seriously...ask for her!

Aaron Keller

★★★★★

2 months ago

Buying my first Audi was a big decision, and Iman Panah and Joe Silverman made it an outstanding experience from start to finish. Car shopping is usually stressful for me, but they completely changed that. They were exceptionally helpful, transparent, and patient throughout the process. Their knowledge was obvious in the way they explained options clearly, answered every question without hesitation, and made sure I felt comfortable at each step. Just as importantly, they were genuinely understanding and easy to work with. Professional, personable, and never pushy. They also made the whole process surprisingly fun and easy. It was a pleasure working with them. What stood out most was how much they cared about getting it right. They took the time to listen to what I wanted, kept everything straightforward, and made the process smooth and enjoyable. I left feeling confident in my decision and genuinely excited, rather than drained, which is not how I usually feel after buying a car. Iman and Joe are the reason I’m now an Audi owner, and I couldn’t be happier. If you want a team that treats you with respect, communicates clearly, and makes the experience feel easy, I highly recommend working with them along with the rest of the team at Audi Naperville.

Alvin Chow

★☆☆☆☆

Edited 5 months ago

Had a great experience purchasing an Audi S3 from Audi Naperville. The entire process was done remotely and my sales person, Iman, was terrific. They were very fair in making deal in which everyone won. Iman was also great in setting up the MMI with my user id remotely BUT now it's been 4 months after purchase and I still have NO LICENSE plate and my car has been in the garage for a month with an expired temporary plate. DO NOT buy a car from this dealer if you are in another state because the agency they use to process the out-of-state titling and registration is INCOMPETENT and completely unresponsive.

Gus Alvarez

★★★★★

6 months ago

Our sales person, Ashley, is nothing short of amazing. We first visited Audi a little over a year ago looking to trade in one of our vehicles. After several visits to the dealership and test drives later, we ended up not trading/buying at the time. Ashley’s informative, patient, and non-pushy customer service made us want to come back to this dealership to do business when we were ready to purchase in the future. Fast forward to a few months ago — a year after our first visit — and we ended up with a 2025 RS3.

Mike M.

★★★★★

3 weeks ago

I'd been searching for a used A4 Allroad for several months and was happy to finally find the right one at Audi Naperville. I was fortunate to work with Muskan, who made the entire experience smooth and enjoyable from the initial test drive to the final paperwork (which ended up being spread out over a week due to my travel schedule). Muskan was consistently responsive and genuinely helpful. She answered all of my questions thoroughly, accommodated my requests, and made sure everything stayed on track despite my extended timeline. I'd absolutely recommend asking for Muskan if you visit Audi Naperville. Even after my purchase was complete, she has continued to provide excellent support and follow up on my questions, which truly speaks to her professionalism and customer care.

Ishaq Azeem Asghar

★★★★★

3 weeks ago

The sales person RJ, manager Isac and the whole team is amazing. Had a great experience buying the vehicle. Unbeatable price, ample inventory and great service in the area. Highly recommend.

Robert Geiss

★★★★★

6 months ago

When we walked into Audi Naperville, we were promptly greeted with a smile by Nick. We went in wanting to look at a few different vehicles, Nick made it easy, allowing us to look at and drive both of the cars we were interested in. After driving both cars Nick, unprompted, offered to show us both cars Carfax reports as well as their pre-owned vehicle certification reports from their internal inspection. After reviewing, and deciding which vehicle made the most sense for us, Nick made working the numbers very easy and transparent! After finalizing the deal he quickly prepared the rest of the paperwork and got us into the finance office with Amy, who was just as easy to work with! She was very transparent and made sure we understood everything before moving forward. Overall we had a great experience getting our new Audi and couldn’t be more happy with the service! If you are looking for great customer service, product knowledge, professionalism, and a great deal, go see Nick and Amy at Audi Naperville.

john bowman

★★★★★

3 weeks ago

excellent experience purchasing a 2023 A5 sportback. Mitch was honest, straight-forward and kept me updated the whole way. I was in Florida when I was making the purchase online and needed it shipped to Michigan. Seamless transaction....thanks Mitch!

Simon Leung

★★★★★

8 months ago

Great experience working with Dan L. and John Z purchasing this CPO 2024 S3 from out of state. The negotiation process was fair, respectful, and efficient. I couldn't be happier with the decision to do business with these gentlemen.

Eduardo Velasco

★★★★★

5 months ago

I recently purchased a vehicle from Audi in Naperville and had an excellent experience from start to finish. I called in the morning to put a car on hold (lesson learned from missing out on two others before!) and spoke with Muskan, who guided me through the simple hold process. She was helpful and clear, making everything easy. When I arrived at the dealership, I was greeted by the front desk staff and soon after met Muskan in person. We took the car out for a test drive, and I knew pretty quickly it was the one for me. What really stood out was how genuine and attentive Muskan was — not pushy at all like you might expect from a typical salesperson. She really listened to what I needed and made me feel confident and comfortable with my purchase. We negotiated a deal that worked for both of us, and I was happy to drive off with my new car. I then met with Arshan from the finance team, who was just as great to work with. He helped break down the numbers in a way that made sense and worked with me on selecting the right extended warranty — not just pushing the most expensive option, but helping me choose one that fit my needs and budget. He was easy to talk to and made the financing process smooth and stress-free. Overall, my experience at Audi Naperville was fantastic. The team was friendly, honest, and truly had my best interests in mind. I’d definitely come back here for my next car!

Amber Schlote

★★★★★

2 months ago

The staff at Audi Naperville is amazing! Our salesperson, Ricky, was fantastic - from answering emailed questions to ensuring the buying process was seamless. We traveled over 6 hours each way to purchase our Q5, and it was absolutely worth it.

Tony D

★★★★★

2 weeks ago

In the market for a car for a couple months now - and finally purchased with Joe Silverman and Nick Fograse yesterday. I could not be happier! This was the best car buying experience I’ve ever had and was blown away by the level of honesty and first class service from both of them. I’m confident I wasn’t the easiest client to work with (after going back and forth on several different makes and models) but not once did I ever feel like they were growing impatient. Joe ended up answering all of my questions on buying new, buying used, leasing options, all of the warranties, etc. and never once got pushy or aggressive. They both even encouraged me to explore all of my options, but ended up making the purchase with them because of the level of service and honesty exhibited (I looked around at several dealers). I really couldn’t be more appreciative of all of the work that Joe and Nick did for me during the process (especially Joe), and I would recommend the two to anyone. Even if you shop around, you have to at least come talk to one of the two. Thanks Joe and Nick!

Bob Hunt

★★★★★

2 months ago

We bought our used Audi from Audi Naperville. Our experience from start to finish was great! RJ was terrific in starting the process and supported us throughout. They treated us as new car buyers and made sure the car looked as good as new when we picked it up. Kudus to Dan for his in-depth walkthrough of all the car's features and tech. These folks are a great team supporting a great product!

Lee Phillips

★★★★★

3 weeks ago

Mitch Massaro was fantastic to work with. We needed to replace our Audi after an accident. He helped us walk through the new purchase, new warranties. Ask for Mitch. So knowledgable and helpful.

Michael

★★★★★

a month ago

This isnt my first experience at audi but this audi dealer was by far better than the ones im used to . I cant explain it. Muskan was more than amazing . The guys at the front desk were more welcoming. I wish I came here sooner to make a purchase. If anyone needs an audi Muskan is the woman for it . Very nice polite and doesnt come off aggressive. She can definitely help you with what your looking for and their staff is amazing . The staff at this audi location dont have to fake it they are great . I'll continue to go back . If anyone i know wants an audi in taking them here .