Woody Buick GMC of Naperville Service Department

jeff smith

★★★★★

a year ago

Yaseen was great to work with. Made purchasing my new car quick and efficient.

Aidan Casillas

★★★★★

a year ago

Rogelio was an awesome sales associate. He was very honest and genuine with the purchasing process. Would buy my future GMC from here

Laura Harvey Stout

★★★★★

2 years ago

Thanks to John Petrie for recommending this place. Our salesman, Dan Vinhal, was great. We shopped around several dealerships in Naperville and after mostly disappointing results... Woody Buick GMC made the process a pleasure. They treated our family with respect and honesty. Highly recommend!

Miles

★☆☆☆☆

5 months ago

I would never purchase a car here again! They false advertise to lure you in.

Micah Morgan

★★★★★

a year ago

Just purchased a 2024 GMC Sierra 2500. Shaban was great and worked a great deal for us. Will be coming back when we’re ready to purchase our next vehicle as well.

Annette Brown

★★★★★

a year ago

Yaseen was extremely informative and attentive to our car buying needs. It was great to work with him and he made the car buying process smooth and manageable.

Slava Sadovnic

★☆☆☆☆

a year ago

Worst experience I ever had. A representative told me it was going to take about an hour to diagnose my car. It took 3 hours and nobody even asked if I could wait so long. When they brought my car back the A/C stopped working. They didn't even try to figure out why. They just told me: We know nothing about it 🤷🏻‍♂️. So I just spent 3 hours there while they made my car work worse.

Chris Lagro

★★★★★

2 years ago

Once again, Mary hit it out of the park. Great service and excellent communication. I highly recommend this dealership and sales person to anyone looking to buy a new GMC here.

Brad Fekety

★★★★★

11 months ago

This place is awesome. Visited a car dealership prior to this and they didn’t even seem to sell me a car. Rogelio was great, he was enthusiastic and helped us find the right car for a great price. Thanks again Woody Buick

Chandra Taylor

★★★★★

a month ago

Dereke did an awesome job😁Thanks for the hard work & effort.

Tyra Thomas

★★★★★

3 years ago

Tony was our salesman and went above and beyond to make sure we got a good deal and my husband got the car he wanted! Will definitely do business again!

Ryan Robinson

★★★☆☆

10 months ago

I find them friendly and helpful when I have to take my vehicle in. They estimate about 1 hour per issue to be worked on and that is generally in line with what I have experienced though on the high side. My only issue has been the lack of call back when replacement parts are ready. I have never been notified when a part I've ordered or a replacement part service ordered has come in. I had to call to get those details myself which is a bit frustrating especially now that my truck needs a new OnStar module and they are backordered now.

Jason Zarn

★★★★★

9 months ago

My wife and I walked into Woody's, to look at a Buick we saw advertised on the dealers site. We were greeted by Gene and began the process of purchasing the vehicle. While working with Gene both of us felt that he worked for us in getting a great price and we did not feel pressure. This was one of the only times I felt good after the purchase and look forward to my new car.

Jessica Uribe

★★★★★

3 years ago

They are very professional and I loved the customer service that was provided. Like how the information given with pricing is accurate and consistent from the start to finish. It was a pleasure making business with Jake Sypniewski and would highly recommend him again. And I ended up leaving with my dream truck.

amanda litviak

★★★★★

3 years ago

I went to Woody GMC after the dealership my family and I normally go through did not have what I was looking for. I was a bit nervous having to go somewhere else, but the Sales consultant, Tom Anderson, who helped me from start to finish was absolutely fantastic! He was great with answering all of my questions and making the process super easy especially with buying from out of state (NWI). I am very happy with my new car and I would highly recommend them!

Ekta Luthra

★★☆☆☆

3 months ago

They are always busy, only few reps are accommodative , never give the car on time as promised during service times. We have been a customer for the past 7-8 years and we always lease our SUV’s from them. Being an old customer also you don’t get any perks for at least d basic service or any other prob. Lately gmc Denali Yukon has had recalls, it’s been past 1 mth I have been trying to schedule an appt for a rental so they can work on my car as they need 4-5 hours but they never have any cars even being In the wait list line or call back and there is no co ordination between the staff itself.. we love gmc and that’s y keep leasing our SUV’s but I wish i cld use another location than the Ogden but unfortunately we live too close to them to drive any other place . Service department is the worst in Ogden.

Michael G

★★☆☆☆

a month ago

I’ve gone a few times and had thought the service was good. They even gave me a free oil change once. My last experience there was so bad I never want to go back and will tell people to avoid the service department. The communication was spotty and rude. I had a detailed written explanation of the problem in the appointment scheduler but was still cut off multiple times by the manager Lori while being blamed for me not telling them what the issue was and it was really them missing the problem and presenting me with two estimates. They took a week to fix it. I was treated rudely and felt I was being gaslighted when I had written proof it was their error. They did fix it, reduced the price a little, and Manager Brian gave a loaner after I paid, showed up, and found that the car was still not fixed. Overall, a dealership should not treat someone like this. We even had purchased the vehicle there!