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About Business
Woody Buick GMC of Naperville Service Department brings expert Car Repair solutions to the local community in Naperville, IL, Naperville. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Naperville, IL appreciate their attention to detail, leading to a consistent 4.6/5 rating from 24 reviewers. By focusing on the specific requirements of the Naperville, IL area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Naperville, IL and beyond.
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Google Reviews
Michael G
★★☆☆☆ I’ve gone a few times and had thought the service was good. They even gave me a free oil change once. My last experience there was so bad I never want to go back and will tell people to avoid the service department. The communication was spotty and rude. I had a detailed written explanation of the problem in the appointment scheduler but was still cut off multiple times by the manager Lori while being blamed for me not telling them what the issue was and it was really them missing the problem and presenting me with two estimates. They took a week to fix it. I was treated rudely and felt I was being gaslighted when I had written proof it was their error. They did fix it, reduced the price a little, and Manager Brian gave a loaner after I paid, showed up, and found that the car was still not fixed. Overall, a dealership should not treat someone like this. We even had purchased the vehicle there!
Ekta Luthra
★★☆☆☆ They are always busy, only few reps are accommodative , never give the car on time as promised during service times. We have been a customer for the past 7-8 years and we always lease our SUV’s from them. Being an old customer also you don’t get any perks for at least d basic service or any other prob. Lately gmc Denali Yukon has had recalls, it’s been past 1 mth I have been trying to schedule an appt for a rental so they can work on my car as they need 4-5 hours but they never have any cars even being In the wait list line or call back and there is no co ordination between the staff itself.. we love gmc and that’s y keep leasing our SUV’s but I wish i cld use another location than the Ogden but unfortunately we live too close to them to drive any other place . Service department is the worst in Ogden.
amanda litviak
★★★★★ I went to Woody GMC after the dealership my family and I normally go through did not have what I was looking for. I was a bit nervous having to go somewhere else, but the Sales consultant, Tom Anderson, who helped me from start to finish was absolutely fantastic! He was great with answering all of my questions and making the process super easy especially with buying from out of state (NWI). I am very happy with my new car and I would highly recommend them!
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