Auto America Service

Keli Hohenstein

★★★★★

2 years ago

My husband and I have been bringing our vehicles (Acura, Hyundai, Tesla) here for >10 years. Jose and the rest of the team are always amazing to work with. Excellent communication, service, and prices - very fair and fast! Cars are always ready when they say they will be, and their attention to detail is amazing and appreciated. Truly no complaints over the decade we’ve been customers. Very glad to have found Auto America Service long ago and happy to continue patronizing a great business!

Cary Casas

★★★★★

Edited a month ago

Auto America Service has been gods sent to us. The service, the shop waiting area, customer service and their managers Jose and his team Alex and Douglas provided the most amazing service. They have great technology and grade the services our car needed color coded. We didn't feel rush or pressure to do any service, it was amazing. The car repairs done timely. Great and reliable place.

Ernice Grey

★★★★★

a year ago

I’ve been coming here ever since my engine scare with the Chevy dealership. Alex always has the best advice, I never feel like they are trying to get money. He’s always honest and upfront about everything. AA has a forever customer. Thanks for great service.

M JM

★★★★★

8 months ago

Five stars for the team at Auto America. Everyone was friendly, upfront, and easy to work with. Really appreciated the honest service—hard to find that these days. Highly recommend.

Lincoln Taher

★★★★★

Edited a year ago

I’ve been taking my vehicle to this shop now for almost 3 years. Alex does a great job explaining what type of maintenance needs to be done. He’s a friendly, honest and a good service advisor, hard to find nowadays. The facility is neat and clean, and there’s WiFi in the waiting room, coffee. Everyone from the cashier to the mechanics are super professional. Every single person I’ve recommended to Auto America, for their automotive needs, they were satisfied. I plan to take my vehicle for all maintenance needs. Trust me, this shop will not disappoint.

Arnold Kim

★★★★★

8 months ago

I've been coming to Auto America for the past few years and can't recommend this place enough. The staff, from the front office to the mechanics, are very friendly and always seem genuine about what type of maintenance and repairs my car needs. They seemingly have low turnover, and it's the same staff that are consistently there. I trust their guidance and their suggestions. After visiting countless auto service chains, I am so glad that a place like this exists locally.

Yul Robinson

★★★★★

a year ago

Very friendly and informative staff. Came in to install wheels and tires. They got me in and out. They made sure I was satisfied. I will be coming back for routine maintenance.

LaTauya Fisher

★★★★★

5 months ago

EXCELLENT!!! 10s across the board. From the communication on the status to the work done on my vehicle. I love the detailed break-down on estimates, options and the overall work completed as a check-list. Auto America will be go-to for repairs!

Lee

★★★★★

8 months ago

Exceptional customer service and affordable pricing. The staff is knowledgeable, accommodating , friendly and professional. They went above and beyond to address my concerns, they were honest, upfront and informative throughout the process of my car repairs. Not only do they provide pictures of your vehicle with explanations; they talk with you face to face to make sure you understand what's going on. The pricing is upfront and you choose what needs to be done based on their recommendations. Recommendations are categorized as immediate, urgent and routine. Additionally they have 10% military discount. The waiting area is clean and comfortable. Alex Agueta was my service advisor and Jose Bonilla, the service manager were both involved in relaying information (with photos) to me. They were truly outstanding!!! I have never had such a positive experience in an auto service center, this why I will only go to Auto America from now on for ALL my auto needs. Side note- I've owned 11 vehicles and am a 55yo male so I've had a lot of experience with car repairs.

Kim Theodore

★★★★★

Edited 4 months ago

Always a positive and pleasant experience! The team at AAS is the warmest and define the word professional. Their expertise is top shelf. We’ve been taking 5 different vehicles over the years and their service only gets better and better and we have great appreciation and trust for their work and recommendations. Thank you deeply for all you do ~ Kim and Laura

Jarvis T

★★★★★

7 years ago

This shop is incredible. I’ve never been to a shop this clean, orderly, professional and customer friendly. I went for an oil change for my BMW. They were quick and the waiting area is super nice. Better than most dealership waiting rooms. After completing my oil change, Alex took his time to show me other issues with my car. He didn’t pressure me into repairs and ranked them all in priority. Although I declined the repairs at this time (selling car), he provided a print-out of the potential repairs and the estimated cost. This shop has exceptional service and Alex is a prime example of how you retain customers. As long as I’m in the area, this will be my go-to shop!

Christy McCann

★★★★★

5 months ago

Pretty facility comfortable for you to work on your computer and they have a couple portable stands for it and coffee and water. Front desk is very nice and state inspection and emission process is good. They have a window to see work being done on your car and about 8 car stalls. Would recommend.

kffej101

★★★★★

4 months ago

The best service I've gotten from a mechanic; I came in for a simple oil change and the technician personally showed me other issues they discovered while the car was in the air. Fair pricing and very transparent; will absolutely be going here again.

Ryan Brown

★☆☆☆☆

a month ago

0/5 – Misleading and pushy I came in after my car died while driving and accepted an ~$800 alternator quote. After that, they aggressively pushed thousands in additional “urgent” repairs that weren’t actually necessary. They theatrically “jumped” my car and claimed my battery was completely dead and that I’d need another jump if I turned it off at any point to still try to upsell me, this was false. My key fob worked beforehand, and the car restarted fine and held a healthy 14.7V after sitting for hours so if I would've listened to them I would have been buying things I did not need as opposed to the exact thing I needed initially. Felt more like a sales performance than an honest repair shop. I won’t be returning.

Stefan Ott

★★★★★

5 months ago

I’ve been to several Auto shops in the DMV with mixed experiences. But this one was definitely the most friendly one I’ve been to in the DMV area. Got my wheels aligned and the steering wheel centred at a very decent price. Doug was warmhearted, friendly, polite and patiently explaining everything. Just as were all other team members I encountered. This is an exemplary independent place to have your car maintained and I would absolutely recommend.

Yuhang Shu

★☆☆☆☆

5 months ago

I brought my car in back in July due to a warning light. The shop claimed to have fixed the issue and charged me over $1,000 to replace a part they believed was the cause. However, the warning light came back after just one drive, clearly indicating the real problem wasn’t resolved. Later, the actual root cause was finally identified — but now the shop is refusing to accept CarMax’s warranty labor rate, even though I chose this shop through the CarMax app, expecting it to be a trusted partner. Instead, they are trying to make me pay the difference, which is incredibly greedy and unprofessional. Despite their misdiagnosis and months of delay, they’ve shown no apology or accountability. I’ve been waiting over a month, made repeated phone calls, and still haven’t received a timely or responsible response. They keep promising to call back — like they did today — but never follow through. This has caused major inconvenience, wasted my time and money, and my car is still not fixed. Worst of all, during a previous visit, they even left a battery inside my car — completely careless and potentially dangerous. If you expect clear pricing, professional service, and fair treatment, I do not recommend this shop. They won’t treat you fairly — and they certainly won’t take responsibility for their mistakes.

Cross Jimenez

★★★★★

3 weeks ago

I’m very skeptical of mechanics. I go into every repair shop with trepidation. That said, this shop has impressed me very much over the years. The most notable time was when my car’s AC broke in the middle of summer. The problem could have been a few things, and they started with the least expensive options to try and save me money. Where they really shined was in their communication. They were very clear: “we will try this, but if this doesn’t work, this is what the next steps will look like and cost.” Of course I was annoyed when the cheaper option didn’t fix it, but because they set proper expectations up front, I wasn’t surprised or annoyed with them when we had to do the costly repair. They’ve never pushed repairs on me. Instead, they always brought things up that could be fixed, but said that it can wait or was optional. Again, great communication and sets expectations for the future so I’m not surprised. They’re in it for the long run, and I appreciate that. Also, always friendly service by everyone! Highly recommend.