Auto Collision Group - Covina

David Acosta

★★★★★

Edited a year ago

Took my vehicle to auto collision group in Covina. This is a very clean office they offer drinks and snacks for their clients. I spoke with Walter who helped me file an insurance claim through my insurance. He provided excellent customer service. Will definitely refer friends and family. Ask for Walter he will answer all your questions.👍🏽

David Saldate

★★★★★

a year ago

Spoke with Walter about my vehicle. He presented several options. Very knowledgeable and provided excellent customer service. Definitely the place to go for all your collision repairs. Definitely refer friends and family. Top notch facility and service

SHOOTERSONDECK

★★★★★

a year ago

Extremely professional and clean facility. Walter definitely made me feel confident and at peace in leaving my brand new truck in his hands. I would definitely recommend this place to anyone!

Dylan Tran

★★★★★

a year ago

⭐⭐⭐⭐⭐ Walter was absolutely fantastic! His customer service was top-notch – he took the time to explain everything clearly and made sure I understood the repairs. He was friendly, knowledgeable, and went above and beyond to make the whole experience smooth. I left feeling confident in the work done on my car. Highly recommend Walter for anyone needing car repairs!

NATALY RINCON

★★★★★

Edited 11 months ago

I was recommended by Chris over at Covina Chevrolet because that’s where I bought my vehicle at. I was contacted by Walter within minutes of me contacting Covina Chevrolet. He walked me through the process of what needed to be done and he help out with the process the most he could explain. Unfortunately my vehicle is not repairable, and it was to be declared a total loss. Definitely recommend them. They did explain to me that they use only OEM parts no aftermarket. If you’re ever in need for a Body Shop, I definitely recommend this place.

Lauren Borroto

★★★★★

11 months ago

Had a GREAT experience at Auto Collision Group here in Covina!! Walter was extremely helpful and was able to answer all of my questions thoroughly. He even helped me get the insurance end of the process started and provided a complimentary ride home after car drop off. From start to finish service was above and beyond all around, truly made the experience smooth and stress free.

Kimberly

★★★★★

a month ago

Walter is amazing. He will ease your mind and get things done quickly. The place is nicely set up and the staff are very helpful.

Kim M

★★☆☆☆

6 months ago

I chose ACG specifically because they are certified to work on my make and model, which gave me confidence in the quality of the repairs. While the work on my vehicle appears to be done well, the overall experience was frustrating due to poor communication. My estimate was never made available, I only spoke with my estimator once, and follow-up responses were neither prompt nor clear. This lack of communication made the process more difficult than it needed to be. To be fair, the receptionist and other staff members I interacted with were pleasant and professional, but the customer service from my assigned estimator fell short of expectations.

Justin Quezada (MegaNecroX)

★★★★★

3 months ago

Walter is very knowledgeable. he assisted my fiancé. The body shop in Covina is very professional. give this guy a call if you are ever in an accident. ACG the best in the business.👍

Dazy Mart

★★★★★

3 months ago

Spoke with Walter from auto collision group. He helped me file a claim with my insurance. He answered all my questions and gave me different options. The Body Shop in Covina has a friendly staff and are very knowledgeable. If ever in an accident, give this guy a call he will take care of it all for you

Charles Jr.

★★★★★

4 months ago

Walter provided excellent service. Daniel the technician removed the plastic that was falling from my car. ACG Covina is the best in the business. Highly recommend!

Alexis Gonzalez

★★★★★

4 months ago

Took my vehicle to auto collision group in Covina. I spoke with Walter, who provide Excellent customer service.. He walked me through the process and presented several options. He even set up the rental services for me. Without a doubt this is the best body shop in Covina. If you get into an accident, do not hesitate. Call Walter, and he will take care of everything for you.🤩

Veronica Mijares

★★★★★

5 months ago

I was involved in an accident and Walter was able to help me file a claim through the other party and through my own insurance. He was very thorough and patient and answered all my questions. This body shop In Covina is definitely the place to go if you ever encounter an accident. Please ask for Walter. He will take care of everything for you, including getting a rental. Excellent customer service🤩⭐️⭐️⭐️⭐️⭐️🤩

Louie Leon

★★★★★

5 months ago

West Covina auto collision branch is one of the best shops, I have ever used. I highly recommend it if you need any auto body repairs.

Yaci

★★★★★

3 months ago

My insurance broker referred me to Walter. I was rear ended I needed a repair shop. Within minutes of hanging up with my insurance broker, I received a call from Walter. ACG Covina is a certified Body shop; I know my vehicle is in great hands. do not hesitate, if ever In an accident call ACG and ask to speak with Walter. Very knowledgeable ; great customer service!🥇

Lauriano Hernandez

★★★★★

2 months ago

Walter was awesome! He is extremely knowledgeable! ACG in Covina has an excellent team! This body shop is the best in the business!!! Amazing service! Call Walter, he goes above and beyond so that you can have a great experience!!! 👍

Taylor Lorraine

★★★★★

a month ago

Walter was amazing! He did an amazing job explaining and going over every detail of my claim and damages. He was very professional and helpful. 10/10 lobby was clean and had refreshments if needed and location was easy to find. Thank you so much! I would highly recommend Walter if in need of services.