Original Jaguar and Land Rover

Judy Hampton

★★★★★

2 years ago

I have had Omar make a couple of repairs on my '08 XJ8 Jag. He is knowledgeable, thorough, courteous, friendly, and reliable. I really appreciate the excellent customer service I am provided when doing business with Original Jaguar. Carrie, who works the desk, is also an asset to this business. She greets you with a warm, friendly smile - not an attitude. She is easy to talk to and very calming and caring. She and Omar are very attentive and make you feel like you're their only customer. I highly recommend this place for any repairs you may need. Plus, they are local in the neighborhood Easy to get to and the prices are also quite reasonable.

e747ele

★★★★★

3 years ago

These guys at Original Jaguar and Land Rover have been around the block a few times and know their stuff. They know Jags and Land Rovers like they know their own social security number. They are much more reasonable than the big dealerships. They are VERY HONEST. I have even had some minor repairs done for LESS THAN their single hour labor rate! I am not saying that is typical, but it is an example of their honesty. On a personal level, both Omar and Eric are very nice, cool guys.

Amadeus

★★★★★

Edited 4 years ago

ERIC TO THE RESCUE! First timer at this shop. I get there and services are by appointment only due to pandemic impacts. No problem, Eric had me scheduled in a heartbeat. On my way out, my truck dies on me, no battery juice! Eric didn't hesitate to help me get it started. I honestly felt like he truly wants to help and get things done and fixed. I have my appointment to drop off my truck tomorrow and already feel like my truck is in great hands. Thanks Eric and your other mechanic for the help in getting me home! I will see you tomorrow to get this all started. FOLLOW UP 3 WEEKS AFTER FIRST JOB. It has been 3 weeks and my truck runs like new! Omar gave me options to choose from and I appreciated his honesty and willingness to help me and educate me on what option was best. I have a couple more things I want to fix and will MOST DEFINITELY be taking my truck back to Omar and Eric. If you are unsure of where to seek services for your truck, this is THE place to go. As a first timer, I'm glad I took my truck here and met great guys that know what they are doing and are reasonably priced. Thanks Omar and Eric. See you soon when I go back for more services I need done.

Repsol 13

★★★★★

2 years ago

Well, we just had our F-Type brake service done there. It was simple and no hassle. This shop got the original parts from Jaguar, replaced the old parts. Pick up the next day, we paid the parts cost and labor. Saved us time and money. Only replaced the parts needed, not the entire brake system (pads, rotors, sensors) like dealers quote us. It was a pleasure to have Omar and his mechanics work on our F-Type. In any future event, we know where we go to service for our Jaguar. AAAAAA++++++ EXCELLENCE

Peter H

★★★★★

7 years ago

The best auto repair shop I ever went. Eric, Ron and Omar have the knowledge and skills better than dealer. Price is really reasonable. My car is completely fixed and running so smooth now. I am very happy. I have spent lots of money and had very bad experiences to fix my Range Rover Sport in dealer and 3 other repair shops before. If you own Range Rover, this is the place you can trust to get your car fixed.

Lakey Green

★☆☆☆☆

Edited 7 years ago

In response to the comment and a experience update Hi there, I do not need to tell anybody about the review I made on the social media. This is my right to do so. I think I was confused that Ron was the partner of the shop, as well as the dollar amount I've spent at your shop since I've spent over 10k in repairing on this range rover at multiple place. My experience during today's pick-up was not pleasant as well. Eric told me that he was there during the conversation I had with Ron. He believe there's nothing wrong about it. Well, I told Eric things could have been much easier if Ron can pass the phone to him or he would take over the phone and explain to me better when Ron can not handle. The reason that I was trying to negotiate this time was nobody can explain to me properly. When Ron told me that they just charged the battery and clear the code. I thought it was a easy fix this time so I could use the diagnosis fee into another minor repair that I might wanna get it done at the same time. Finally, Eric explained everything to me today and suggest that I could get a equipment to maintain the battery charge level even if I don't drive it. Basically, this repeated battery dead problem wouldn't even happen if I could have such information during last service. The worst part was that he still believe there's nothing wrong about what happened. He even told me if I still think the other way, I will not be welcomed to their shop. Well, just like what I said in the first review, I am not planning to go back to your shop especially when the owner won't admit a simple issues nor improve it. --------------------------------------------------------------------------------------------------------------------- I've been sending the 04 range rover to Original Jaguar and Land Rover for many times in the past few years. I've spent more than $6000 for the repairing at their place. I really appreciate the decent service they provide . I trust them and I have no issue with their service charge and pay for whatever I need to pay before. But in the recent service, Ron the owner was very rude. He told me to pick up the car and pay for the service charge when I still have questions about the service. I believe this is a misunderstanding but there's no reason to be rude to a long term returned customer, right? I don't think I will be going back their shop any more.

Perry Roumbos

★★★★★

8 years ago

I have been going to Eric for about 9 years for my personal vehicle. My family has been going there since the 90's. Eric and his staff have always been honest with their assessment of our vehicles. They are knowledgeable on Jags and Land Rovers. I wouldn't take my Range Rover anywhere else

Leo Glover IV

★★★★★

9 years ago

I was referred to Eric by Cerritos Jaguar and it was the best referral ever. My vehicle jag a problem that could not be fixed at the dealer being that my jaguar was an earlier 2k model, Eric not only took on the job, he gave me the best pricing and time to pay! Great customer service I will always bring my car to him and I live in Lancaster, CA......He's that good!

Rio Lee

★★★★★

2 months ago

I love there service and they are very helpful..

Mary Cancilla Than

★☆☆☆☆

7 years ago

BEWARE.BEWARE.BEWARE! Had my parents car title declared salvage, after repairing cosmetic damage recieved at this shop! My parents are older and Eric (shop owner) totally took advantage of their trusting him. This was the only mechanic my mom trusted for nearly 20 years, but when they were moving into a retirement facility, he used his insurance to fix the car, knowing they would not find out until registration the following year. To add salt to the wound, a second mechanic found the years of maintenance was not actually done, just charged for and paid. DON'T TRUST THIS GUY! Especially the elderly!

Jeanene Bean

★★★★★

5 years ago

Eric has been servicing my car for 17 years. He does a fantastic job and stands by his work. All of his employees do a great job.

Brett F. Nichols

★★★★★

9 years ago

Eric, the owner of Original Jaguar has been our mechanic since the 1990's. He has worked on at least 5 of the Jaguars that we have owned in that period. He's very experienced, extremely competent and equally honest and fair. In this age of "electronic warfare" when it comes to cars (and Jaguar has its share of electrical problems), Eric has stayed current and is the best you are likely to find anywhere. It's his business and he cares.

Ernesto Alvarado

★★★★★

2 years ago

Pleasantly surprised on what he charged me for his service. Very helpful, honest, I felt like family. Highly recommend to anyone with a Jaguar.

Lynnette Coachman

★★★★★

5 years ago

Professional Service provided by Eric & Omar. My vehicles are service well timely and very cost effective. Customer care during the Pandemic is safe and healthy.

Augen Batou

★★★★★

a year ago

Very friendly staff and honest repair shop. Did a great job with my car and finished faster than expected!

Geovanny Rodriguez

★★★★★

2 years ago

Honest and reasonably priced. Very informative and knowledgeable. Omar is great. Would highly recommend if you have a jaguar or land rover

Cassandra Kirksey

★★★★☆

5 years ago

I've always had a great experience at Original Jaguar! The customer service was always above and beyond. The maintenance of my vehicle could not be better. I'd recommend this establishment.