Auto Express Service

Jerry Corns

★★★★★

3 years ago

I text Auto Express about a couple auto's that I was interested in and they text me back within 24 hours over the Labor Day Weekend ... Pretty fast huh!!! But during that same time I came down with COVID-19 and didn't follow up with them ... Sorry Guy's ... So when it's safe for me and the Public to be around again I'll start looking again!

brandon white

★★★★★

a year ago

The people, that i came into contact with here are really knowledgeable and friendly along with the service dept.was the same way I really recommend Auto Express for the purchase and service of your vehicles

Zach Cain

★★★★☆

4 years ago

Very helpful. They don't move on their prices, however, they make sure your new vehicle is ready for you. They found that a small issue with tires and put brand new tires on my jeep at no extra cost and paid for a new key to be made.

Jeffrey Pickering

★★★★★

3 years ago

Darlene David Ithan Parker top-notch getting the job done. Purchased my truck there and have use them for service. Wouldn’t take my vehicle anywhere else. They do not try to over sell they take care of what you need. Customer for life.

Cheryl Martin

★★★★★

2 years ago

Darlene stayed late to help me get a rental when my tire failed! And David made sure to get my vehicle back in service as soon as possible! They acknowledged my need, and helped to solve it. Very attentive staff!

Brian Snyder

★★★★★

2 years ago

The staff are very helpful and friendly. I was kept up to date on my repair, I was give a loaner vehicle and they informed me my vehicle was ready well before closing time. They did a fantastic job!! I am very pleased!!

Victoria Shelton

★★☆☆☆

2 years ago

Took vehicle in because the tire pressure sensor light came on. They fixed my rotors and the cable to my gas release but after paying $600 the light is still on. Not sure if they even looked at it. Oh, convenient that my extended warranty doesn’t cover anything they did do though.

DeeDa514

★★★★★

3 years ago

This place is always so welcoming and they do a fantastic and honest job, Tyler could not have been better if he tried! Not regretting my purchase a year and a half ago if my 2014 Impala nor am I regretting taking it back to the lot for service. Keep up the good work, I will definitely continue to recommend your business! The sales side was just as amazing 😊

Julianne Williams

★★★★★

a year ago

Auto Express made getting my car serviced easy. Even though they are always busy, they got right to my car. Parker was the person keeping me in the loop, so I always knew what was going on with my vehicle. Parker was polite and made this experience stress free. Thank you Auto Express Services!

Tom Dooley

★★★★★

2 years ago

We recently purchased a vehicle from Auto Express in Lafayette and it was a really smooth process. The sales people were great and I didn't have to wait around for someone to help me like you expect to at other dealerships. But the best service came after we brought the car home and noticed we were missing a part in the interior. I connected with Parker in the service center and he truly went above and beyond to help us. He not only tracked down a replacement park, but he had it shipped directly to us so we wouldn't have to drive back to pick it up (we live over an hour away). Parker communicated every step of the process along the way and I never felt out of the loop once. I would recommend Auto Express Service purely based on Parker's attention to detail and communication skills. It was a great experience!

Sue Gabriel

★★★★★

a year ago

I bought a Nissan from Auto Express, brought it home that day and then returned the following week for service (to complete the sale). I was greatly impressed with the customer service and hospitality at AE both in sales-thank you Jeff- and service dept. Parker did a great job communicating about my car and kept me informed of the time frame. If a new/used car is needed, I highly recommend Auto Express! It was the most efficient car buying my husband and I have had. Thank you. (And I love my Nissan Murano)!

Jordon Redmon

★★★★★

a year ago

My radio was nothing but static when I purchased my vehicle. Parker and I text back and forth about the progress of the work that needed done. Parker was very polite and very positive during the whole process Parker is a keeper. He needs praised for his positive attitude. Parker, keep up the great work and positive attitude and you will go far inlife.

Melissa Schmidt

★★★★★

11 months ago

Great service. Parker was great. Text me to let me know what what’s going on with the car then text me when he had an estimate as well as when the part came in and then when the vehicle was done, very nice very easy to talk to and they did a great job.

Tye Bowman

★☆☆☆☆

a year ago

We recently went back in for service as a return visit after seeing a reoccurring issue. Warranty covered the issue but due to Auto Express outsourcing the work to another shop in town, we were charged a fee for the diagnostic on this visit of $52 despite it being a simple 7 minute visit with clearing the history of the check engine light. Upon visit, I was invited into the back with the tech who was very friendly and knowledgeable but because of this I was able to see the work being completed first hand. I timed the tech at 7 minutes in total connecting with a device to read normal readings on my battery and alternator. I was told the fault we saw was likely due to a potential past history and needed cleared or it's not an issue that can be identified due to the fault disappearing before we arrived at the shop. A simple diagnostic like this is quick and easy and done for free at auto zone. It made sense for me to return to the shop where my warranty is and was quite surprising to see a $52 charge for such a quick visit. Again, the staff is very friendly here and the tech was very knowledgeable. I am all for ensuring a tech is paid for his time but $52 charge for such a quick return visit from something that should have been fixed at my last visit came as a surprise and seemed excessive. It felt wrong to be charged at such a rate and left me feeling taken advantage of.

Philip Dubes

★★★★★

a year ago

Recently I made my third vehicle purchase and auto express la Payette Indiana. Each time was a pleasant experience. But this time I dealt with 4 different people to get the job done 2 salesmen. Named Alonzo and Alex and 2 men and the shop staff named Parker and Noah. Everybody was very, very helpful. I was very great. I'm 81 years old. And some of the technology had to be explained to me twice. It's a good place to buy a vehicle. Thank you.

EDUARDO GAETA

★★★★☆

3 years ago

Fast service, I sold my truck to auto express . I received a competitive offer from them as well . I was ready to have someone else enjoy my ex-truck she was a beautiful 2015 gmc Sierra. The staff was Quick and friendly . Thank you, Alonso Estrada.

Roy Ellrich

★★★★★

a year ago

My wife and I have purchased two vehicles from Auto Express. Each time has been a pleasurable experience. Craig with sales and Parker with service made me feel appreciated and went well above my expectations with their kindness and professionalism. I will share my story with friends and family. Thank you again. Roy Ellrich