Auto First Car Care Center

Greg Hayes

★☆☆☆☆

Edited 6 years ago

Had an appointment today scheduled to have the remote starter recalibrated which I assume is a reasonably understandable thing to need done when I needed to replace my car battery a few days ago. My appointment was scheduled for 1pm, I arrived at 12:45pm, when the woman answering the phones asked a mechanic if he could take a look at my car, he refused because he was working on another vehicle, that a customer dropped off, because he was uncertain as to how long it would take to work on my car, despite she explained the issue I was having, and he said "oh, so it just needs to be calibrated." She explained that I wasn't going to be leaving the car behind because I had an appointment, he still refused to take a look at my car until he was done with the other car. I stepped outside of the building to stand in the rain to make a phone call because the music was too loud in the waiting area, only to witness that the mechanic wasn't bringing my car into the garage until 1:30pm. The display case featuring a bag phone, 20 year old flip phone, sun-faded boxes was a nice touch, but my favorite was sitting in the waiting area amongst a bicycle, piano, and mop bucket with dirty water that looked like coffee. This may be the first business establishment to be featured on a episode of 'Hoarders: Buried Alive.'

Abcd Abcd

★☆☆☆☆

Edited 6 years ago

This place is no good. They do whatever they want. I took my car for a remote starts that works with your cell phone from anywhere in the world. I went to pick up my car and they put the wrong remote starter. I ask them why and no one new anything. Next day they call me and told me that they were not able to put the one I wanted because my car have an anti theft system wich is funny because a relative of mine have anti theft system and have the same remote I wanted. I told them that if they were not able to do it they should let me know before doing something I did not want neither I approve. Really un proffessional. if I could i give it a zero star. On the review.

Robert Jones

★☆☆☆☆

5 years ago

Went in a few years ago for a starter replacement. I never thought that their replacement starter sounded quite right. Finally had to go to a different shop for a replacement and they showed me that the original starter was still on the car, so auto first NEVER REPLACED IT and charged me over $300. Don't have receipts, so I have no recourse, but, if you use them, insist that they show you old parts...don't trust them!

Rochelle Morris

★☆☆☆☆

10 years ago

My elderly mother went to get a remote car starter a few months ago. Within a few months her car would not start so she brought it to her mechanic and they found that the remote starter unit was hot. They removed it and her car was fine. She went with my brother to get this addressed and the owner was very loud and denied it was their part that was the issue. The front desk asked her why she waited so long to come in, but it hadn't been more than a month since she had the issue. My mom is 82 and recently lost my dad and needed someone to go with her. When she explained this to the owner he just told her he understood she is a widow, but that he is a single parent. He came across like he totally did not care!! He will not reimburse her and wants her to bring her car in so he can have it a whole day to evaluate it at $75.00 per hour!! My mom was so shook she never wants to hear his voice again!! She had a conversation yesterday on the phone and said she just cried after she hung up the phone!! I truly hope this man can live with himself every night knowing how he treated her!! I would NOT wish this on anyone! Good luck if you decide to go there! I know our VERY LARGE FAMILY will not!

Sara Levering

★☆☆☆☆

9 years ago

This place...HORRIBLE!! First of all..Frank is a smooth talker and will make you believe anything. So if you decide to talk to them and see about possible services rendered there, be careful. they had my car for 4 months and kept running me in circles on what was being done. Wendy, who is his secretary, would somehow never remember our past conversations on what was said and accused me of lying. Shes rude!!After they had the car for 1 month, I called and complained to frank why it was taking so long. He told me they were trying to "save" me money and get used parts because it was going to be costly. He ran by #s by me for new parts and we agreed on an amount. 3 months later...finally got my car back and out of all the work that needed to be done to my car after my accident..only part of it was done. About a month after I got my car back, my radiator broke (which was one of the few things fixed). I brought it to a new shop and they confirmed the shop before didn't install it correctly and it shook and broke and they had it fixed within 2 days. I would never recommend this place to anyone. When i got my car towed to the new mechanics, the tow guy told me they have never heard any good reviews, just a lot of bad.

Holly Lopez

★★★★★

9 years ago

Great people! Wendy and Kris are so nice and accommodating. The prices advertised on the board for common services are comparable to other local shops. They let me know one of my auto issues should be covered by warranty work performed by another shop, and saved me a bunch of money. I appreciate the honesty. I was prepared to take the bus to come back to get my truck, but they offered me a free ride instead. The parking lot looks full because they do work for local auto dealers (which is a positive testimony for their work). Just park around the North side & they'll move your car to where they need it.

Justin Christensen

★★★★☆

8 years ago

I have had them do some detailing work on both of my cars interior and exterior. They have done a really good job with it. The front counter is great and freindly. My cars always look great after they have done them. I was always happy and they always honored my appointments and finished my car when they said they would. Said a price and they charged me for that. I have not had any mechanical stuff done there but they sure clean cars nice.

Connor Carmody

★☆☆☆☆

9 years ago

My car was having trouble and I had it towed here because it was the closest shop to where I worked. They replaced the battery on my car but it continued to stall out every time I idled. Their mechanic assured me I needed a new sensor that cost nearly $200. Upon getting this installed I experienced the same problem as if they did nothing to fix it. I brought m car to my normal mechanic closer to my home rather than this place by my work. All he did to fix the problem was reset my battery, a $30 fix that this place did not try. Now, my car runs fine. Essentially I spent much more money than I needed to on something that did not improve my car at all. Their service is terrible there as they will never call you with an update on your car. I would never, in any circumstance, recommend this pile to any of my friends or family to take their vehicle. The owner, Frank, is a snake that will do anything to get your money and does not provide any sort of quality service. I will not be coming back here again.

Shawn (DD-971)

★★★★★

3 years ago

I am very Hao and pleased with Wendy and the mechanic that worked on my vehicle. From start to finish they were fantastic in getting my vehicle fixed. Prices were not at the high end but also not at the low end but they were fair. I just moved to this area and will be using them for my car needs.

Jodi J

★★★★★

a year ago

Very friendly and professional. I had them change my tires over to winter tires. They were quick and even put my other tires in bags so they wouldn't damage the interior of my car.

Mike Gliddon

★★★★★

2 years ago

Awesome place. Wendy was amazing dealing with my calls. I had a major repair done and within 5 days I had my vehicle back. I know people don’t trust small auto repair shops but they are the best and I wouldn’t go to anyone else in the area. Having family in the industry I’m very impressed with everything. Speed, service, price you name it. Thank you to the gang at Autofirst.

Cody V

★☆☆☆☆

10 months ago

Went there for a engine light due to a thermostat issue that causes my fan to run non stop. They claimed it was an engine cooler sensor, replaced it for $300 and they cleared the engine light. Only for the same issue prior to service to continue to happen after service. Now a few months later and the truck needs a thermostat that 3 other shops are claiming should have been replaced back then due to its condition and no idea how this place did not see it was the issue for causing the fan to run non stop.

Tonja Murray

★★★★★

a year ago

Auto First Car Care Center went above and beyond for us. Was having a hard time and they were just really so helpful. I didn't have to pay for towing. They got our cars in right away and fixed very quickly. Let us know the cost and the order things needed to be fixed .What needed now and what we could wait on. So helpful in every way. We will go back for all our repairs and refer them. Very Thankful and appreciative.

Sari Rogers

★★★★★

3 months ago

It feels great to have a place you can trust and depend on when car issues arise!! A++++

David Zandstra

★★★★★

3 weeks ago

Thank you Frank for keeping your promise to me especially defend me against meineke Alpine today thank you for the past surrounding the jeep

veronica banks

★☆☆☆☆

6 months ago

Stay away from this place. Very shady! I took my car in because the light came on and they told me it was a thermostat issue. Took almost 4-5 days just for that to get looked at and fixed. But anyways soon as I picked my vehicle up, I couldn’t get far or accelerate. Took it right back and yet again they denied they didn’t do anything of course. After 4 days of having my vehicle they determined I needed 6 fuel injectors. I’m like oh really. They were suppose to get used injectors from somewhere stating it would be cheaper and they didn’t want me to pay so much. I feel they were not being honest. The front desk lady appears to be sweet but she definitely can use some help as she seemed to not remember having conversations each time I called! If possible go elsewhere and avoid the headache. Hopefully they are not removing parts from people cars and replacing it with old stuff.

John Westra

★★★★☆

Edited a month ago

Auto First offers a broad range of auto repair, maintenance and appearance services. I had them install struts and shocks on my Kia Sportage. The work was done according to quote. Front desk staff was pleasant. No waiting area. Old School operation.