Auto Glass Genie

daijah lamb holmes

★★★★★

a month ago

I had such a great experience here! Their prices were very affordable, and the staff was incredibly friendly and welcoming. Even though there was a mix-up with the windshield information at first, they quickly got the right one and took care of everything without any hassle. The wait was totally worth it. They made me feel comfortable and valued as a customer, and I was back on the road in no time. I would definitely come back and recommend them to anyone!

Lili G

★☆☆☆☆

Edited 2 years ago

My rear windshield broke and a friend recommended me to this shop, because their prices were affordable. I called on Monday 8th, the owner took my call and told me that I could bring my car later that day to replace my windshield. An hour before the appointment, I received a text saying that they couldn't get the glass from their regular supplier, so they were going to have to order it and it wouldn't arrive until the next day. He also informed me that it was going to be $80 extra bucks from the previously price. It was still my best option in price and delivery time, so we set an appointment for the next day. Due to the bad weather, they informed me that my windshield wouldn’t be delivered that day and that it would not arrive until Friday… Okay parenthesis here: so I have another car that had a busted window and I had previously ordered that window online, so I asked if they could install that window, they do offer that service so we settled another appointment. Unfortunately we didn’t ordered the right window, so after a few attempts to install the glass, we realized that it wasn’t fitting right and they had to reinstall the door panel but obviously without the window. Even so, I had to pay for the service… The owner very kindly helped me cover my window with temporary plastic. I thought everything was cool, but then when I got home and tried to open the door (by the side that had the busted window) I realized that they had not installed the panel correctly, and now the door won’t open from inside, it’s like if the handle was off. Anyway, I informed the owner of this situation and he asked me to bring the car back to fix it. Friday came, and finally they had received my windshield. They did the installation that same day and everything seemed fine. The next morning, when we got into the car to go to work, we realized that the rear windshield was broken once again!! We couldn't explain it, and we contacted the owner one more time, he told us that due to the snowfall, there wasn't much we could do until the roads were open and he could come check the car. He asked us for photos of the damage and compromised to contact us as soon as he could… The days passed and we had no response from him, so my husband called him to check what was going to happen next… however at this moment all the good attitude he had shown before, disappeared completely! My husband mentioned that it was impossible for this to happen again, much less the next day. My husband told him that maybe the installation wasn’t proper, just as they didn’t install the door panel of the other car correctly last time, and that that’s probably why it broke again so soon. The owner, with a very bad attitude and very upset, told him that it was impossible that his installation wasn’t good… that surely something hit the glass and that’s why it had broken once again, told us that he had some family matters to attend to before he could follow up with us and asked us once again for the photos and our address to come and check the damage (which is completely impossible, because the glass broke and fell all over the back sit)... It's been 7 days and they haven't contacted us to follow up. There is no response to calls or messages. I am totally disappointed. I didn't expect them to give me a new windshield for free, we could have reached an agreement that suits us both, but clearly he didn't have the desire to fix this. So sad cause I was really thrilled with them and I even made a nice review.

Victoria Elliott

★★★★★

5 months ago

I won’t even hold yall, COME HERE AND GET THAT GLASS FIXED! I’ve called around about the crack in my window that’s been there for about 2 years and they’re the only ones who quoted me a reasonable price. Their service was fast, and they’re some really good people. I love that it feels like a family, not just work. I thank them so much for providing me with some wonderful service and didn’t leave my pockets dry. And also when you get repairs through them you have a lifetime warranty and if you get a chip on your glass they’ll fix it for FREE. Like I said, COME AND GET THAT GLASS FIXED!