Auto Glass Service

Gabriel Quillin

★★★★★

4 months ago

Unbelievable service. Took my car in for a windshield replacement which also needed recalibrated. Appointment was at 9am, they had it done close to 11am all while being cheaper than all the other places i was quoted at. If you need glass work done on your vehicle, dont look around for prices and just schedule with AGS. Be blessed.

Jeremy Williamson

★★★★★

2 months ago

Went in to get both windshields replaced , had a little hiccup on getting the correct one(not these guys fault). They did however do some research to get things corrected and I thank them for that. Wouldn’t hesitate to use them again.

Kim Granger

★★★★★

4 months ago

Brandon was great! Friendly, efficient, quick work. Couldn’t ask for more. A great job. Company kept us updated as to time of arrival. Hope I don’t have another broken windshield, but if I do, I’ll call on them again.

Danielle Scarpelli

★★★★★

5 months ago

Amazing experience- was traveling through to NC and had my windshield smashed on highway 77 from debris of some kind. The staff was so accommodating, caring and had our vehicle finished in less than an hour. Absolutely wonderful people and company.

Brandon Taylor

★☆☆☆☆

a year ago

Windshield was not installed properly with sub par workmanship. Having to run around and get quotes to have it fixed. Caused over 3000$ worth of damage to a brand new car. I would stay away if all possible unfortunately for us this is where our insurance company sent us to have the windshield replaced. I would have rather paid out of pocket at Acura or looked at a cracked windshield than to deal with this.

Jason Miller

★★★★★

Edited 4 months ago

Outstanding experience getting the windshield in my 2020 Toyota Tacoma fixed today. Great customer service and very quick and efficient at getting me in and out! Highly recommend!

Kelly Long

★☆☆☆☆

a year ago

I should have known by the phone call that this was going to be a disaster. This place was considered preferred by my insurance company, so I used them. The initial phone call and the next one after that was both answered by a woman and she was very short and would cut me off/sounded annoyed. Then I watched as they drove every car around back through broken glass. Strike 2. They left broken glass in my car, and it’s missing pieces as well as pieces are broken. This place is awful.

Jen G

★★★★★

7 months ago

Taylor and Becca were the best Customer Service representatives I have come across in a long time. They were very detailed and concise about what would be done with my vehicle and were friendly and very personable during my wait which was truly not long at all. Logan, who did my windshield replacement took time to explain all of the sensors involved and the process before beginning and after. I highly recommend Auto Glass Service in Johnson City, TN to anyone in need. Many thanks to all of you for making the experience, painless and effortless on my part. You all are the best!

Lyndsey Jolley, MPC, MEd

★★★★★

7 months ago

I received incredible customer service here. After replacing my windshield, the reinstalled wiper blade had one little unattached section that caused a groove in the new window that could not be buffed out. Auto Glass honored their warranty and quickly scheduled a replacement free of cost. Taylor at the front desk and Eli in the shop were friendly, positive, and extremely helpful in every way. I recommend Auto Glass Service with 5 stars after such a great experience.

Christelle Marsh

★★★★★

a year ago

Today was my first experience at Auto Glass Service, and I was very impressed. The waiting room was nice and clean. Free secure wifi with snacks and drinks. Fast service. Very friendly and sincere staff.

Mckenzie Wright

★☆☆☆☆

7 months ago

We have taken 3 cars here previously and not had issues. However our most recent visit was a cluster mess and has completely changed my opinion of their facility, professionalism, and customer service. First off, the front desk worker Becca, was extremely rude and spoke down to us and said we could not afford to pay after our insurance made a mistake that we are now getting a refund check for. Following this exhausting and insulting interaction when we went out to check our car there were glass shards all over the seat, dash, floorboards, and rain panel of the car. Not only is this a huge hazard but when we brought it to their attention and they vacuumed it, as we drove down the road we noticed that there were still glass shards left over!!! Just avoid this place for your own sanity and safety and go to any of the other dozen places in the area, where you are sure to get better service.

Ken Walker

★★★★★

4 months ago

Very professional, prompt service. The technician, Brandon, arrived on time, was very friendly and professional and the work was perfect. I would recommend this company.

diane starnes

★★★★★

a month ago

We had a windshield replaced last week they done a fantastic job only took about an hour

Larry Crow

★★★★★

9 months ago

I got into my vehicle, and found it was leaking, mostly near the window shield. Thought the leak was the windshield, and called multiple locations throughout Johnson City, TN, including other window repair shops, automotive repair locations, and even a few collision repair shops, trying to find anyone that could reapply the sealant of my front windshield. They stated they only replace windshields, one said they could try to reseal it, but, the windshield would likely break in removal, and then was unable to get a good date to try to resolve it, and due to my work, I could only do it late Friday or Saturdays only. They said they couldn't help me. I got a referral from one of the assistants at my doctors office I was at, she had received excellent service here, so I went by, and asked for help. Jake and Logan diagnosed and repaired the issue within 15 minutes of my arrival at their location! Excellent service, and the fast assistance, as it was pouring buckets of water, and my vehicle was still leaking like a sieve, was outstanding! Highly recommend this company and people!

John Hames

★☆☆☆☆

a year ago

We had a windshield replaced here once before on one of our cars and had a pretty good experience. But this time not so much. Lady would not get up and take a pen and a piece of paper and walk out and get the VIN number from my car. So the conversation went something like this. The girl was obviously annoyed that she had a customer walk in. She asked me what I needed, I said I have a crack in my windshield and she just sat there without speaking and then said “AND” then asked if I had an appointment. I did not have an appointment because that's what I was stopping in to do, make an appointment. I should be very accustomed to it by now, all of us should, but I was a little surprised at her laziness. I said I'd like to get it replaced. In a perturbed voice she said, do you have your VIN number? To which I said no. I'm thinking I wonder how many people actually memorize a 17 Digit VIN number? I was amazed that I was dealing with such a indolent human being. So said I'll go somewhere else and walked out the door. Because if the office staff, is that lazy then? Then it's a good chance the installers are too. I don't know what I was expecting, I guess someone who wasn't so lazy that they wouldn't even get up out of their chair to go write down a 17-digit vehicle identification number. I'm wondering if I use their service, would they want me to actually replace the windshield myself? After posting this I look back and I see some other really bad reviews. Read Kelly Centeno's review.

Trinity Cooley

★★★★★

3 months ago

Great customer service. Becca is awesome she got me a quote and appointment right away. :)

Teresa Morgan

★★★★★

10 months ago

I recently had my windshield replaced by Auto Glass Serviand I couldn’t be more impressed with the experience. From start to finish, their team went above and beyond in both their care for my vehicle and their overall customer service. The staff also made sure I was informed and felt comfortable every step of the way. What really stood out was the level of accommodation they provided—working around my schedule and even offering additional support to ensure the process was as smooth and stress-free as possible. It’s rare to find a business that treats both you and your vehicle with this level of respect and professionalism. I highly recommend Auto Glass Service to anyone needing auto glass services. They’ve certainly earned a loyal customer in me.