Auto Integrity

Andrew S. Cho

★★★★★

5 months ago

Replaced transmission with a 70k miles JDM transmission. Gears shift perfectly and looking forward to many more miles. Also, minor fix on the AC which is working great now.

Darth Vader

★★★★★

Edited 11 months ago

Honestly, I can't say enough about Chris and his business here. He made it super convenient for me by having a recommended towing company that even gave me a discount for knowing Chris. He went above and beyond to make me feel at ease and had my vehicle up and running in stated timing. Great price and super knowledgeable about his stuff. Will definitely be returning for future vehicle work here. Thank you, Chris.

Marisela Alonso

★★★★★

a year ago

Thank you Chris for the honest and great work you did on my Ford Flex. After having difficulty finding someone to change my water pump on my 2018 Ford flex, a friend of a friend suggested integrity. I spoke to Chris over the phone. He is very professional, well spoken and explained everything well. I didn’t think twice and called AAA and had my Vehicle towed down from the high desert to Riverside where he’s located. He called me with updates which was greatly appreciated. I got my vehicle back and no longer leaking antifreeze. He gave me my busted water pump and showed me photos of the replacement and photos of my Vehicle so I can see that my Timing components were all still good. Very happy with the service. Highly recommend him.

Josh Mylnar

★★★★★

a year ago

Auto integrity gets all my auto repair work for a lot of reasons. Chris is a straight shooter and has good prices. He will not only explain what’s wrong with your car but he also tells you why so you can try to avoid things that could cause issues. I’ve never been unhappy with the work they do. And I’ve never had to bring a car back after it’s been repaired. My only complaint is that they are too busy and sometimes that takes them longer to get your car done and can take them too long to respond to you. Other than that they are perfect and I couldn’t ask for more. Highly recommend Chris and his team at auto integrity. Hire some more people Chris and you probably need to raise your rates as much as I hate saying that. But I’d rather pay a little more and work with someone like Chris who you can trust than a lot of these other scammers out there trying to take advantage of people.

Cherie Monet

★☆☆☆☆

6 months ago

I brought my 2008 Toyota Camry LE here for a replacement engine, and what I experienced was fraud, negligence, and complete dishonesty. •\tEngine Replacement Scam: I paid thousands for a “new” motor, but Chris reused my old damaged mount points—including one with a hole—and five days later my car was overheating again. I have serious doubts about whether the engine he installed was even new or the correct one. •\tCatalytic Converter Failure: He installed the wrong catalytic converter, causing my car to fail SMOG at Smog Busters. This is illegal in California and proves he cut corners. •\tNo Transparency: When I asked for detailed records of the repairs, I was given a generic piece of paper with no diagnostic details, no proof of the parts, and no accountability. Because of Chris and Auto Integrity, I am now left with a car that cannot pass emissions, cannot be legally registered, and is unreliable—all while I prepare for a major relocation. I’ve lost money, time, and peace of mind. ⚠️ This shop is deceptive, unprofessional, and dangerous. If you value your money, your safety, and your vehicle—DO NOT take your car here. I am filing a formal complaint with the California Bureau of Automotive Repair (BAR) so they can investigate these fraudulent practices. Auto Integrity has ZERO integrity. Save yourself the stress and take your business elsewhere. WARNING TO ALL CAR OWNERS 🚨 I trusted Auto Integrity (Chris) with my Toyota Camry for a new motor and catalytic converter. What I got instead was: ❌ A motor I doubt is even new (car overheated again in 5 days) ❌ Wrong catalytic converter = FAILED SMOG ❌ No receipts, no proof of parts, no integrity Now my car is undriveable, unregistrable, and I’m out thousands. I’m filing a complaint with the California Bureau of Automotive Repair so this gets investigated. ⚠️ If you care about your safety and money, DO NOT go to Auto Integrity. (Full detailed review posted on Yelp & Google.) Chris, your reply on Yelp proves exactly why I filed a complaint with the California Bureau of Automotive Repair (BAR). Instead of accountability, you deflect, insult me, and accuse me of lying — while ignoring the actual facts: 1.\tOverheating After 5 Days: A properly installed “new” motor should not overheat within days. Blaming me for “not checking the gauge” is avoiding responsibility. My car overheated because of your negligent installation using old mounts. 2.\t“Used JDM Engine”: You now admit the motor is used (not new, as I paid for). You have never provided me with the serial numbers, receipts, or supplier details proving what was actually installed. That alone is a violation of consumer law. 3.\tCatalytic Converter: You installed the wrong converter. The SMOG test (which I have documented from Smog Busters) proves this. Your excuse that it was “legal but just incorrect for my model” confirms my point: it was installed improperly, and under California law you are responsible for correcting it. 4.\tLack of Transparency: You claim I received an “itemized breakdown,” but what I received was a vague list with no findings, no diagnostics, no part numbers, and no justification for charges. That is not transparency — that is concealment. 5.\tPersonal Attacks: Calling me “deceptive” and saying I lied to a tow truck driver is unprofessional, false, and irrelevant to the actual issue: your shop took my money and left me with a car that is unsafe, unregistrable, and noncompliant with California emissions law. I stand by every word of my review. I have already escalated this matter to the BAR and the Department of Consumer Affairs, with full documentation including your invoice and the SMOG failure report. Your response here only strengthens my case and serves as further evidence of your lack of accountability. Future customers: the facts are simple — my car overheated within days, failed SMOG due to the wrong catalytic converter, and I was never provided proper receipts or proof of parts. Proceed at your own risk.

Galaxy

★★★★★

a year ago

Brought in my 2014 Scion tC, it had a faulty engine was burning through oil within weeks. Knew I needed an engine swap and Chris at Auto Integrity and his team found me an engine within two days and when the car was in the shop it only took them 3 days to swap my engine and have it ready for me! Was utterly shocked at the quickness & how well my car was handled. Not to mention the price, saved myself thousands compared to other quotes from other mechanic shops! Overall great shop, trusted Mechanic!

Brent Morales

★★★★★

a year ago

The service is excellent and I feel the prices are fair too. Chris has been very helpful and patient. I appreciate him taking the time to explain his work so I understand what's being done. I will be going back for a few more things I need to get done on my car and for general maintenance from here on out.

Sandra

★★★★★

a year ago

Awesome Guy! Great Prices! He has a new customer with me. The name of his shop says it all. If you're having concerns about your car, I highly recommend giving them a call and taking it in to Integrity for repairs. Thanks again Chris, you're awesome. Sincerely, Sandra

Ronald Nelson

★★★★★

10 months ago

The new motor & trans mounts sure make a big difference. Now, I don't have to tell people that the seat massage is stuck in the on position anymore. The cost was very reasonable and was done in just over 3hrs. A happy customer.

Chris Campbell

★★★★★

a year ago

I was in a bad situation. My 2007 Lexus blew its motor 300 miles from home. Long story short, Chris and his team were amazing. Stayed on budget and did a great job!! Can’t say enough good things. Highly recommend. Honesty and integrity is hard to find these days! Chris C

doug

★★★★★

a year ago

I had an engine replaced on my 2009 Toyota Matrix. Chris at Auto Integrity is friendly, honest, and professional. His labor, parts, and service prices are fair and reasonable. Highly recommend!

Marcus Brown

★★★★★

a year ago

If i could give Chris and his team a 10 star rating i most definitely would. I can honestly say without a doubt of hesitation this is by for the best auto repair experience I've ever had. The whole process was beyond my expectations. Why, teammate was very welcoming and made the experience completely comfortable. My engine blew in my 2003 Honda Accord from years of not taking good care of it. I brought the car used and i did not expect to keep it very long, but lifes ups and downs caused us to have to repair it. I was recommended to JDM Ontario from a friend of mines. I asked David at JDM who he would recommend for installation. He literally said hands down call Chris over at Auto Integrity. Called spoke with Chris he said not at problem. I met with Chris, went over all the details he was up front honest about what he needed to do explained if there were any other issues after removing my engine and doing a thorough inspection of my car and all the old parts. I expected other things to probably be bad like motor mounts, and hoeses etc. He got the engine Monday morning called me monday mid morning told me a few things that he would recommend i change. I agreed. He called my Wednesday afternoon and told me my car was ready for up. I picked it up and I've been a happy customer 💯% satisfied with the overall experience. I truly appreciate he's honestly, he's commitment to detail and fair pricing. I'd like to thank Chris and the team for their hard work and knowledge of excellence and customer support. I would most definitely RECOMMEND AUTO INTEGRITY TO ANYBODY LOOKING FOR HONEST AND QUALITY WORK. You guys are absolutely awesome. Thank you very very much. I truly appreciate it. Marcus

Randy Morgan

★★★★★

a year ago

This was my first visit here. I own a 2015 Prius. They replaced a water pump and thermastat at a fair rate. Chris is very knowledgeable and kind. My experience was fantastic. I will now have any and all repairs done at Riverside Auto Integrity.

christopher armenta

★★★★★

a year ago

Found Auto integrity on offer up while searching for a new motor. Asked for an estimate and was very reasonably priced. Dropped off my vehicle and the turnaround was very quick and solid work. Will definitely be going to this shop in the future

Erika Burgos

★★★★★

a year ago

Chris is amazing. Answered all my calls and questions. Very honest with me. I thought my break needed to be changed and instead of just changing them for the money he called me and told me that was not needed. I love when I save money. My transmission is great and the car is running/ Thank you for your honesty and getting my teenager back on the road.

Debby Van Dusen

★★★★★

2 years ago

Went in for oil change. Fast, efficient, and honest. Changed cabin and air filter at a fair price after checking them. Then he checked the spark plugs and told me they were still fine. Chris is an honest man and i recommend him highly!

Andrew Guerrero

★★★★★

a year ago

Brought in my Honda Civic to have the clutch replaced. Chris gave background on the install for my particular car. He and his team provided quality service and ensured I was up and running along. They value your complete satisfaction of the end product.