Auto Mall Collision

Jose Gonzalez

★★★★★

a year ago

Got in an accident in my 2023 Accord and Unicars Honda recommended the shop did great work got my car looking brand new again👍

Corey Willow

★★★★★

3 years ago

Okay so I have a 2017 Nissan Sentra I was rear-ended my trunk was pushed in my gas tank was tilted my whole back end was basically out of line. These guys they might have had my car for a little longer than expected but it was worth the wait it looks brand spanking new I'm so impressed with their services I would recommend if you're going private through these guys but also I went through an insurance company the insurance company itself is the one who sent me to these guys and let me tell you it did not disappoint they did a fantastic job thank you guys so much again for the work you did on my car

Rosarianna Solis

★☆☆☆☆

4 years ago

Got an alignment done. Went back the next day because I noticed the wheel was still not straight. Once I got there, I explained what was the situation and they didn’t bother on checking my car or anything. They explained that the mechanic who’s in charge of these jobs wasn’t in today and that he’s only in on Tuesday. Which is weird cause I got my alignment done on a Wednesday. They couldn’t accept the fact that the job was done poorly. They proceed to to tell me to come back next week. Which is wrong. They let me walk away with a poor job.

John Pearson

★★★★★

5 years ago

I was having trouble closing the door on my new Ram 1500. The Ram dealer sent me over to Auto Mall Collision to have it looked at. They are great guys. Excellent quality and experience. Don looked at the door, figured out the problem and said, "Let me have the truck for 10 minutes". He fixed the issue and refused to take any money for it. Great guys and definately the kind of business you want to support.

Fili Franco

★★★★★

8 months ago

Unicars Honda sent me to this shop very nice people and quality work Thank you Sam !!!

AnneJas A

★★★★★

2 years ago

Was very pleased with the work that was done on my car. Looked like new again! To my pleasant surprise, noticed a few extra details that were taken care of. It is always appreciated when you know someone has gone the extra mile to do a great job!

Renee Heller

★★★★★

a year ago

Damage to the rim around the bumper. Sam Pera looked at it. Took the car in back , buffed it out. It looked great. Did not charge me. I highly recommend this place.

Brandon Perez

★☆☆☆☆

a year ago

paint match was good but taillight wasn’t lined up when i got it back the first time . then i took it back to fix problem. got it back with taillight loose this time. also had a little bit of clear overspray.

Joe Schmo

★☆☆☆☆

2 years ago

After our car was hit by a drunk driver, our auto insurance, basically strong armed us into taking our car to auto mall collision . We received our car back after months of delays. And the turn signal didn’t work, the vehicle pulled, braked , and accelerated to the right side of the road. There was grease on the upholstery and a deep scratch on the driver’s side interior door molding. I immediately called them and took the vehicle back. They said they would fix the issue and kept the vehicle an additional 3 days. They called and said it was fixed and ready for pick up. Well I got in the vehicle and drove less then 25 feet from their shop and still they did not fix anything. And since it was a late Friday afternoon I couldn’t take it back to them. So I called the dealership and made arrangements for them to inspect auto mall collisions repair gob . And I’m telling you I am so glad I did. It was worth the money. Because the work that was done was such garbage. I’d like to use explicitive words to describe how they supposedly fixed our car. But pictures are worth a thousand words. They charged nearly $9-10,000. For their work. The dealership found roughly 6-7,000 dollars worth of additional damages that was ignored. The steering gear was wrong and installed crooked, rack and pinon , strut job control arm, under carriage , everything was just wrong and sloppy with the repairs. Not to mention that they scratched the hell out of the back sides of the hood and door from trying to straighten it up. The sway bat was out of alignment and bent which they didn’t replace either. Just so much underhanded stuff that I don’t have time to mention. But if this review doesn’t make you Leary of this place or the sublet they use then I wish you well. I would also like to mention that the vehicles suspension was altered making the vehicle higher on the driver side than the passenger side. And the only time it drove straight was on Gene Autry rd going into Palm Springs. That’s how badly it was repaired.

christopher dorantes

★☆☆☆☆

a year ago

Bad service. Lift gate isn't working properly either, but they said that wasn't caused by the accident. Yet I never had issues with my lift gate before the accident.

Suelem Romero

★★★★★

a year ago

Earlier this month I wrecked my Hyundai Elantra and Hyundai of LaQuinta referred me to this wonderful body shop. I had a great experience, everyone there was very friendly and welcoming. Great work and paint was very happy

Alejandro Perez

★☆☆☆☆

3 years ago

Don’t recommend this shop at all don’t let it be your first choice took my car in to get repainted because paint started peeling off after a year then they return my car to me with my rims scratched Don, said they would take care of it but it’s been almost 2 months and I haven’t heard from them

Anna Aguirre

★★★★★

a year ago

Had a minor car accident. Took my car to Auto Mall Collision in indio. They are great. I got my car two days early. They guarantee their work. Sam and Don, we'll all staff are professional, knowledgeable, and great customer service. %100 Recommend take your car here for all your car bodywork

Jose Peralta

★☆☆☆☆

a year ago

Auto Mall Collision was contracted to make a repair on my 2024 Chevrolet Silverado 2500HD. The repairs were contracted after La Quinta Chevrolet scratched my driver door on July 1st, 2024, during the vehicles first oil change. La Quinta Chevrolet caused an approximate 1-inch scratch (down to bare metal) below the driver door handle, along with 2 smaller scratch dots beside it (shown in first photograph). Auto Mall Collision took possession of my vehicle on Tuesday, July 9th, 2024 and assumed responsibility for the repairs. I was informed they repainted both my driver side doors (Driver & Rear Driver Door for blending). I was advised by La Quinta Chevrolet my vehicle was dropped off by Auto Mall Collision and ready for pick-up on Monday, July 15th, 2024. I arrived at La Quinta Chevrolet and inspected my truck prior to assuming possession of the vehicle and located several imperfections in the paint to the doors, along with a new chip to the paint along the edge of the driver door (down to bare metal, shown in second photograph). The imperfections included several black spots within the paint under the clear coat (seen in the third & fourth photograph), several "fisheyes" (Bumps in paint) on the rear door which had no preexisting damage and a very poor masking job to the window trim. I immediately informed the staff at La Quinta Chevrolet and they returned my truck back to Auto Mall Collision for a second paint job. I was informed by Auto Mall Collision that my doors were repainted a second time and they would be more cautious to the quality control of the job. On July 27th, 2024, Auto Mall Collision returned my vehicle to La Quinta Chevrolet and I was informed by the La Quinta Chevrolet Staff that the job was once again not done correctly and there were more imperfections to the paint, specifically around the window trim and they returned the vehicle to Auto Mall Collision. Auto Mall Collision stated they repainted my vehicle again for the THIRD time and would have it ready the following week. Auto Mall also had to order a new window trim due to the damage they caused. I contacted Auto Mall Collision directly several times during this incident and expressed my frustration professionally after the third time my vehicle needed to be repainted and was informed during the last conversation with an employee, "trust me, we don't want your vehicle here". I received my vehicle back from La Quinta Chevrolet on August 2nd, 2024, an entire month after the damage was initially caused. There were small minuscule defects to the paint even after the third paint job (not major enough for me to decline possession). I located a horizontal large scratch to my driver door window and several scratches to the inner upper part of my door panel. My interior had several stains on the driver seat and center console. At this point, I was beyond upset with the amount of time I was out of my vehicle. Auto Mall Collision made it abundantly clear they did not care about my vehicle or quality of work they were contracted to execute. I'm a civil person and understand the intention wasn't to damage my vehicle but at the end of the day this vehicle costs over $85,000 and is practically brand new with 4,600 miles. It is completely unacceptable for any body shop to need to repaint a vehicle three times to repair a simple small scratch. What was supposed to be a one week job at most, became a headache for over a month. Not to mention I needed to cancel a camping trip due to not having my tow vehicle. La Quinta Chevrolet did their due diligence to make right of the situation and gave me a lifetime warranty for any further paint damage that follows from Auto Mall Collision's poor service. If you care about your vehicle, do yourself a favor and do NOT take your vehicle here for any repairs.

Hector Rodriguez

★★★★★

2 months ago

Honda recommended me this shop when I was in an accident. I'm very happy with the work on my car came. It came out great and they cleaned the inside nice :) it was a great experience very friendly and professional people

Ryan E

★★★★★

a month ago

My wife's Genesis was side-swiped in a parking lot during a hit-and-run. The guys at Auto Mall Collision did a fantastic job making her car look like new again. They are very friendly and easy to work with, which really helps ease the headache of taking your car in for repairs. If I ever have to have bodywork done on any of our vehicles again, we'll definitely be going back!

Jack Sher

★★★★★

2 months ago

We just had an excellent experience with Auto Mall Collision. After damaging the right front fender of our practically brand new car, we were referred by the salesman at the dealership to Sam at Auto Mall Collision. He was professional, courteous and kind. The work was done promptly and perfectly. I recommend Sam and this shop heartily.