Auto Tech Imported Car Service

Marissa Arce

★★★★★

2 months ago

had a great experience at Autotech! The staff was professional, and super helpful from start to finish. They diagnosed the issue quickly on my X3 (coolant leak problem) explained everything clearly. My car was ready when they said it would be, and it’s running well now. For sure will recommend them to others. many thanks!

Susan collins

★★★★★

2 months ago

I had a really great experience with Auto Tech in Stamford. Michael, at the front desk . stayed in touch with me throughout the day and kept me informed about my repair. Anna Drove me back-and-forth to my home while they were working on my car. I will definitely be using them in the future. I was really happy with the work.

Adam Smith

★☆☆☆☆

a month ago

Miscommunication and inaccurate assessment. I was told my oil change would be over $300 because it included a “full service,” which functioned as a paid inspection. This was after initially being told the inspection would be free with an oil change. The $200 charge was removed only after I raised concerns, as no services were ultimately performed and I was not informed of this charge during the phone call. When I dropped the car off, I signed paperwork that did not include any pricing quote, so I was not aware this additional charge was being applied. When I requested ball joint replacement, the shop declined, stating it would take too long. I was also told the vehicle alignment was fine, despite recent front control arm replacement. BMW service guidance requires alignment after this work. An alignment performed elsewhere two days later showed the vehicle was not within specification. I then took the car to another BMW independent shop, where the ball joints were replaced without issue and the technician noted the boots were torn and the joints needed replacement. Response to owner: Thank you for the detailed response. I want to clarify several factual points, as parts of your reply do not reflect what was communicated to me. • I was never quoted $597 for ball joint replacement. No price was discussed for that work at any point. I was told the ball joints were “fine” and later that replacing them would “take too long.” At no time was a dollar amount provided. • I was never told that customer-supplied parts could not be used. On the phone and at drop-off, I stated that I already had the ball joints with me. I did not state that I had attempted to replace them myself. I replaced my front control arms only and never attempted the lower ball joints. • Regarding alignment, I was explicitly told that my caster and toe were within limits and that I did not need an alignment. Your Google Maps listing states that alignments are performed. An alignment completed days later showed the vehicle was not within specification, which directly contradicts what I was told. • I understand you may not perform alignments in-house, but the statement that alignment was not needed was incorrect based on BMW service requirements following control arm replacement and the subsequent alignment report. • The paperwork I signed at drop-off did not contain pricing. I reviewed it before signing and no dollar amounts were listed. • I did decline the oil filter housing gasket repair. That portion of your response is accurate. • I ultimately paid a little over $100 for an oil change, which I agree is a fair price. My review was not about the oil change cost, but about inconsistent information, services declined without quotation, and inaccurate assessments. My review reflects my experience and the information I was given at the time. I am not disputing that an inspection occurred. I am clarifying that multiple statements in your response do not align with what was communicated to me or what was later objectively verified.

Charles Waxbery

★★★★★

a month ago

Attentive, communicative, neighborly. They could have zinged me for a new starter which both AAA and I thought was required but they found it only needed a relay and fuse for 1/3 that cost. Picked me up from home no-charge to get repaired car.

Michael Macari

★★★★★

3 months ago

As someone who has dealt with auto dealer service departments for most of my life, I highly recommend AutoTech of Stamford. It’s a better way of servicing your auto at every stage. Personal service, excellent competitive pricing – much lower than the auto dealers -and effective service and maintenance. Vinny and team are second to none. Michael Macari Stamford, CT

Ray Hogan

★★★★★

5 months ago

Been using Autotech on a variety of vehicles for more than 15 years on a variety of vehicles. Truthfully there is no one else I would trust with my family’s cars — particularly my elderly mother’s SUV. Michael Toledo, Casey Romanello and owner Vincent are complete expects yet explain things in an Everyman language. Mechanics has never slipped up. Never try to upsell services. Highly recommended.

Jeffrey Wyant

★★★★★

2 months ago

Michael and his intrepid investigative team at Auto Tech isolated the previously elusive source of an electrical fault that was draining my VW Passat battery every night, and ran a test to confirm that the steering wheel’s clock spring assembly was the faulty culprit. They replaced the assembly, recalibrated it, and now car now runs perfectly. Unusually good diagnostic service and follow-up repair!

Just a guy

★★★★★

3 months ago

Always great service; they are knowledgeable and explain everything to you. I feel like my car is safe and reliable in their care, but also I paid a fair price.

Wayne Garmil

★★★★★

4 months ago

I broke down while out of state. AAA recommended this repair location. When I told them that I was from out of state on.my way home, they immediately got me a rental car as it would take a day or two to get to mine. I got updates during the repair so always knew how it was going. Great job at handling my car.

Judy Sharnik

★★★★★

5 months ago

These are the friendliest, most helpful automobile mechanics anywhere. My emissions kept falling and I suspect that it was due to carelessness on the dealers part. They would have charged me hundreds of dollars just to walk through the door. The reviews for Auto Tech were so positive that I took my car there instead . It turned out to be something so minor that they didn’t even have to do much, so they charged me nothing and even had my emissions retested so I have one less problem to worry about. The reviews are accurate.

margo marston

★★★★★

3 weeks ago

Timely, reasonably priced for luxury cars, friendly and welcoming. Very accommodating and professional. It shows they care about their customers, their needs and their cars.

Teresa Luong

★★★★★

5 months ago

I was referred to AutoTech by a neighbor after I was complaining about getting price gouged at a dealership for two cars of different models. AutoTech employees are professional, get the job done quickly and are honest. For example, the dealership wanted $1100 for 40k mile service and it was $300 at Auto Tech! I have brought my other vehicle there for repairs and prices seem reasonable. They will drop you off and pick you up. Glad I found someone I can trust!

Seraphina Chan

★★★★★

2 months ago

It is a nice and trust place to put the car here to services. They are very nice and response to their job. Our services is change oil and replace thermostat.

Carrie Navok

★★★★★

5 months ago

I couldn’t have asked for a better experience! I had a broken headlight and the staff communicated with me each step- ordering the part, assessing the car. They helped arrange drop off and pick up for me while they worked on my car, which was so convenient. I will certainly be going back for all of my car needs!

Hillary Weinroth

★★★★★

4 months ago

Tried to make appointment online - didn't work. Made appointment by phone, dropped car off 8 am. Very professional staff. Received estimate by 10:15, and car was ready by 2:30. Very pleased overall.

Gina G

★★★★★

Edited 6 months ago

This is the most considerate, attentive, cost effective, knowledgeable and speedy repair service where I have had the good fortune to receive top notch service. Auto Tech was recommended to me, and after my recent experience I see why. I can truly say they are both excellent and exceptional and I now pass the recommendation to you! I continue to get all of my car service and repairs at Auto Tech and they are honest, thorough, trustworthy and always reasonably priced. Great staff! You will be so glad you chose this Auto Service company. Gina G.

Truth Bringer

★★★★★

5 months ago

Wow...What an amazing place! When it comes to being honest and fair and going the extra mile, I cannot say enough about Auto Tech and specifically, Michael, who made a very stressful situation an easy breeze. If you need a trusted place that will do right by you, look no further.