Auto X-Change, Inc.

Ace Of spade

★★★★★

6 years ago

Big Mahalo's to Shaun and Devin! By far the BEST experience I've ever had while purchasing a car! Quick & Easy! Thanks guys and I will definitely be referring everyone I know to you guys. EXCEPTIONAL SERVICE!

Colleen Edal

★★★★★

a year ago

Paul and Sean helped us purchase a Corvette and Honda on the same day. Gave us great service! After 1 week my battery died in the Honda and Paul picked up my car in Waipio and had the battery replaced and returned my car back to Waipio! Excellent service! Thank you Paul, Sean and Sam for all your help!

Life with Mike

★★★★★

9 years ago

Super friendly staff!! Their show room features many top end models, definitely check them out if you're shopping for a vehicle. Ask for Dave, he's an auto X-Pert and patiently showed me all the features of the car I was looking at as we took it around the area. Great overall experience!

AKA Nalu

★★★★★

10 months ago

I recently bought a Porsche from Auto Exchange, and JOHN is hands down the only salesperson you should ever deal with—forget the rest! He made the entire process unbelievably smooth; the car was already there, in pristine condition with only 40,000 miles, and we were in and out in just an hour. John’s honesty, speed, and top-notch service make him the best in the business, and Auto Exchange is the place to go for an amazing deal—trust me, you won’t find better!

Helemoku LLC

★★★★★

10 months ago

I’ve been car shopping lately, and John at Auto Exchange is the only salesperson worth your time—forget the rest! He’s been incredibly patient with me, taking the time to show me three different cars as I figure out what’s best. John’s knowledge and laid-back approach made the experience enjoyable, and his willingness to answer all my questions sets him apart from anyone else. Auto Exchange is the place to go, thanks to John’s top-notch service!

Rita Vogel

★★★★★

8 months ago

Exceptional Experience at Auto X-Change! I recently purchased a beautiful Mercedes GLC from Auto X-Change, and the entire experience was outstanding! Shaun and Sean from sales were incredibly professional, attentive, and made the process seamless. Their communication was top-notch, and they truly went above and beyond to ensure I drove away happy. NG in financing was also fantastic, transparent, efficient, and made the paperwork stress-free. The team’s dedication to customer satisfaction is unmatched. Thanks to their expertise and excellent service, I’ll definitely return for future purchases. I highly recommend Auto X-Change to anyone looking for a premium car-buying experience! Mahalo Nui Loa!

Pablo Nunez

★★★★★

2 years ago

This was my second time buying a car from them. They’re amazing people. Sean really helped me with my recent purchase. The staff there took care of me and was very professional. Highly recommend.

John Jordan

★☆☆☆☆

4 years ago

If there was a way to provide a negative rating on here I would. What started off as a great experience has ended with absolute resentment for a business that lies and does business the way Sam Lin does with the people at this dealership. I purchased a 2008 Maserati that was supposed to be in good shape, had a limited 30 day warranty and verbal agreement that would fix or buy out the car, with attached phone recordings. And they still have not fixed my car. Initially the car was a trade in from John, one of the salesman that works at the dealership. While speaking to that salesman about the car I asked if there was anything wrong with it and the salesman, John, just kind of chuckled and said no man nothing at all. Well that turned out to be a lie. As I opened the hood of the car I noticed that the coolant reservoir had been replaced. I asked about it and they said that it had a crack in it and they replaced it. I should have thought more about this than I did, as I have a1964 Ford Thunderbird that has the original coolant bag in it and hasn't needed replacing yet. I had the car for about 3 days or so when it over heated and I had to have AutoXchange tow the car back to the shop for "repairs". I got it back about a week later and after the 4th day, it over heated again, and was taken back to the shop. Its has been in a state of "repair" ever since I have purchased the car in 2019. I have literally driven it less than three weeks total in that time. After a couple weeks of calling about the repair they told me that the car needed a new motor, I said fine and asked if it was a new motor, they lied and said yes. Turns out it was a used motor, new to that car and had a "variator" or camshaft issue. Not only did they put in a motor that doesn't belong in that car they put the cut out a structural brace and tried to reweld it. Originally the car came with a 4.2 "blue head" engine. They put in a 4.7 "red head" but didn't replace the ECU, which will cause problems and they didn't replace the cooling system which you can see from some of the videos sent by Kyle at the Maserati / Ferrari dealership in New Jersey @ WideWorldMaserati, and he's mentioning the swollen hoses. They are swollen because the coolant system on a 4.2 isn't made for the extra pressures of the 4.7. So, anyway back to the car when it was in Hawaii. I was told by Earl, the guy that was handling my car issue for AutoXchange, that the car had been fixed and was ready to ship to me in New Jersey. When it arrived, I heard the same noise that it made when I dropped it off at Auto Xchange. I knew they lied again and had not fixed the car. I called Earl back, very upset and he said they would have it sent to a dealership here in New Jersey and have them fix it. Since then, Kyle has provided an estimate to Earl and myself. Since that time Earl has stopped taking my calls and no one from the dealership will respond. I have tried repeatedly to reach out to the owner Sam Lin, who owns the dealership and the first repair shop they took it to in order to "fix" it called Dynamic Motorsports. I have been lied to multiple times. Not only have they continuously lied to me they even tried to sell the car twice while in was in their shop supposedly getting repaired! I have the Carfax to prove it! They tried to sell it to buy me out of the car and Im sure would have found a way to lie about that as well. They told me the car was fixed before I authorized them to ship the car from Hawaii to here in New jersey, at my expense and once it got here I could see that it hadn't even been worked on. While they had it they swapped the motor out with the wrong motor and destroyed a structural brace that now makes the car unsafe to drive. I purchased the car in Hawaii while there for work and now I'm living in New Jersey. I have been dealing with this since the end of 2019.

Mike D

★★★★★

8 months ago

I met John Cron on July 12, 2025 looking for older BMW car and he was happy to show me one which they had in the lot and took me for a test drive. John is very friendly easy-going guy and he does not push you to purchase anything. He makes sure you’re happy with your purchase and provides all the information about the car. He’s happy to answer any questions. Everything went very well and easy and I purchased a car and made a new friend.

Kevin Shimizu

★☆☆☆☆

6 months ago

Will never do business with place again.. Bought a vehicle from them. The vehicle had a check engine light on which they agreed to fix. Call week after week and they kept giving me run arounds to fix it. I ended up getting a ticket from the cops because they reg and safety wasnt current which they agreed to pay for. 3 months later i find out i had unpaid tickets from the court house. Ended up selling the vehicle !!

Sonya S

★★★★★

4 years ago

I recently had the pleasure of upgrading my old car here at Auto X-Change. Ryan and Shaun are the best and they really helped me with the entire process!! Ryan reminded me that we need to treat ourselves from time to time so, that got me behind the wheel of my first luxury vehicle!! I had a great first experience there and I'm sure one day I will be back!! Highly recommend this place!! Thanks guys for all you help and great conversations!! I'll see you next time!! 😊

Hokti Shepard

★★★★★

4 years ago

After seeing a few Mercedes’ sedans, I was losing hope that I would find one I liked within my budget. Then I found Auto X-Change. They had 3 models very similar to what I was looking for so we went in for a last minute visit. Josh helped us find the vehicles, some at another location, and ensured all our questions were answered. These vehicles beat the quality of others I’ve seen, hands down, and I ended up purchasing. Josh was extremely helpful during the whole process. He’s an easy going guy that didn’t pressure us at all and made the experience really awesome. If you want a breezy car buying experience, I would 100% you recommend having Josh help you out. The owner, Phil, was also super helpful as well. Would def do business with them again. They even delivered the car to my job, full tank and all!

Angel Ancheta

★★★★★

3 years ago

First I just wanna say they are freaking AWESOME!! I was very satisfied on what they had to offer. Since the first car that I was interested on wasn’t on my budget. Shaun had gotten me approved on the actual car that I never thought I would have. Thank you so much Shaun for getting me approved on the car that I wanted and for knowing what car I was into without me having to even tell you. I also wanna appreciate Ryan for the great conversations, patience and for going over and beyond in getting me to their place. It was such a great experience. I was so glad they were the ones who helped me out because I was so comfortable with them and I didn’t feel pressured when I was asking any kinds of questions. THANK YOU SO MUCH FOR MAKING MY FIRST DREAM CAR COME TRUE! I will never forget the experience I had here. I absolutely recommend this place! See you guys again!

Abraham abe

★☆☆☆☆

4 months ago

Got a car from them that has had no issues. The problem was their manners and being totally unreliable. In the contract was agreed that two spares parts will be fixed once they arrived. Never happened, contacted them 11 times, in person, messages and calls over a period of two months. Moreover I got a fine because it didn't have the safety check. They promised to handle it, I ended up having to go to court twice and paying it myself. Cero ethics, be warned that whatever happens to you dealing with them will not be fixed.

Steve

★☆☆☆☆

Edited 2 months ago

I bought my car here a year an a half ago. I've put under 1000 miles on it. When I bought it I was told the ac was just the control head. It wasn't. It was the compressor. When I checked the battery it was from 2018. So it was six years old. It's been the biggest headache ever. Transmission goes into limp mode. I spend 1800 on a new tcu. Then limp mode again. I spent 1200 on valve cover gasket replacement. This car is so frustrating and I haven't even gotten to drive it. They will say whatever it takes to get you into a car. Might want to take it to a mechanic to look it over. I wish I did..6500 for a vehicle I haven't even got a 1000 miles out of it in 18 months... I've kept quiet but I'd never buy another car from them... sales guy was nice but my car super sucks.

zach pitzler

★★★★★

10 months ago

After checking out 2 other dealerships and getting the run around. I came down to auto X-Change and had an awesome experience. They had the car I was looking for at the right price. John the salesmen who helped me was extremely helpful, fun to chat with and answered all my questions. The entire experience with all of the staff was friendly and a quick experience. Glad to have supported them and will be sending friends and family to get their cars from John as well. Thanks for the awesome BMW Z4.

Koa Rain Neal

★★★★★

3 weeks ago

John and the team were outstanding. The service was excellent, and they truly made the car‑buying process enjoyable. I was approved before I even arrived at the lot, and they made the entire experience smooth and welcoming. They encouraged me to explore the vehicles, sit in everything, and really get a feel for what I wanted. I used to think dealerships were intimidating, but they worked with me, listened to what I needed, and helped me secure a monthly payment that fit my budget. Overall, it was a great experience, and I’m grateful for the way they took care of me. for me and it was all for a very white 2015 Mercedes CLS 400.