Autobahn Body Works, Inc.

Mildred Springer-pierce

★★★★★

6 months ago

I was in an accident in June I am from the Plattsburgh area and the only options for shops were in vt so I just chose autobahn and it was definitely an amazing experience. They kept me in the loop of what was going on with my car and they did an amazing job on the car itself as well. It doesn't even look like it's been in an accident. It looks incredible. I would definitely recommend anyone to keep autobahn as a consideration for their services. Thank you team from autobahn.

Adilina

★★★★★

9 months ago

Absolutely amazing experience — truly one of a kind! I brought my car here for repairs and was blown away by how incredible the owners were. From the moment I arrived, they treated me with genuine kindness, respect, and care — something that’s hard to come by these days. They took the time to explain everything clearly, didn’t try to upsell me, and made sure my car was fixed perfectly and on time. You can tell they truly care about their customers and take pride in what they do. It’s rare to find people this honest, professional, and down-to-earth in the auto world. I’ll never take my car anywhere else again. Thank you for being so trustworthy and exceptional. Highly, highly recommend!

Cathryn Belanger

★★★★★

8 months ago

I went to Autobahn recently after being a victim (like so many others) of a car break-in. This break-in left me with a smashed passenger window, body damage, and a blood stain on my passenger seat. The professionalism, kindness and timeliness of Autobahn was already a great experience. Little did I know it would get even better when I received my car in better shape than I ever expected! I picked up my car today and the team had gone above and beyond. They repaired all that needed repairing and then went as far as shampooing my car and washing the whole thing. When I thanked them for going above and beyond the response I got was “I just wanted to wash away that whole horrible experience for you”. I am incredibly grateful for Autobahn. They got me in the same day I called and got the car back to me in less than 2 weeks. They really made an awful situation one that I can now look back on with gratitude. Safe to say I would highly recommend their services :)

David McGee

★☆☆☆☆

8 months ago

DON'T GO HERE! This business is dishonest and the owner is extremely rude and unprofessional. I brought my Alfa Romeo here have very minor rear end damage repaired after an accident. It was supposed to be a 2-3 day job to repaint the rear bumper. They managed to break the wiring harness on one of the rear taillights when they removed it and it can only be repaired by an Alfa dealership (nearest one is 200 miles/3.5 hours away in Boston). I'm sure it was an accident, but Autobahn completely refused to accept responsibility for causing this additional damage to my car and they lied to/tried to trick my insurance company into paying for the damage they caused that was completely unrelated to the original accident. Autobahn has had my car for over *7 weeks now* for a 3 day job, and told me it's my problem to figure out how to fix the damage THEY CAUSED. The owner refused to give me the name of Autobahn's business insurance carrier when asked and then swore at me and called me names on the phone. This is a shockingly dishonest and unprofessional operation. Don't go here, you've been warned!

William Stone

★★★★★

6 months ago

Great experience from start to finish. Very detailed workmanship. Would highly recommend if you love your car like I do. BMW M2

Garrett Thomas

★★★★★

9 months ago

Amazing place I trust with my vehicle maintenance or repairs. I have always received a fair price along with expectational service each and every time. I have used them now 4 times. Lovely place with lovely people. I would recommend this place to anyone.

Albert Joy

★★★★★

a year ago

Great place. Work done quickly. The Best customer service! They worked with the insurance company when other body shops would not. The staff are friendly and understanding. My car was rear ended and the staff arranged the work schedule so that my car was repaired in record time for our upcoming trip. Thank you so much.

Bumbalina Rotella

★★★★★

9 months ago

Betsy is an absolute gem — so kind and incredibly helpful! I can’t say enough good things about Betsy. She helped me so much with my car and went out of her way to make sure everything was taken care of. From start to finish, she was patient, understanding, and genuinely cared about making the process as smooth and stress-free as possible. It’s rare to come across someone so warm, knowledgeable, and trustworthy. Betsy made a frustrating situation feel easy — and I’m so grateful for her help. Thank you, Betsy! You’re the kind of person every business needs.

Joshua Culver

★★★★★

a year ago

After I was rear-ended, I connected with Autobahn to fix the damage to the bumper, muffler, and exhaust. Scheduling my appointment was quick and painless, and the staff was cordial and understanding. When I brought my vehicle to the shop, the process of getting it back was seamless, taking only a couple of days. However, after a few days, I noticed my muffler was making an odd noise, similar to a rusted-out Dodge Neon from my high school days. I decided to give them a call to see if there was anything they could do to resolve the noise issue. They contacted Goss, replaced the defective part, and returned my vehicle to me within one business day. Hopefully, I don't get rear-ended again, but if I do, I would happily return.

Whitney Feininger

★☆☆☆☆

Edited a year ago

As another reviewer stated, Betsy is a of a nightmare.Highly negative experience where she was rude and condescending to me and my insurance adjuster and spoke unprofessionally about the insurance company (where I’ve had nothing but positive experiences). Betsy basically told me they were taking advantage of me (which was not true at all) due to some sort of personal experience she had with that insurance company related to her automobile body work that had absolutely nothing to do with my situation. My insurance adjuster was pretty shocked by the way she was speaking to me. We were on a phone call to try and sort out a simple miscommunication. In that conversation Betsy refused to listen to me or my insurance adjuster and just talked over us, telling us what to do and that we don’t understand, despite the insurance adjuster trying to explain some things on his end tjst she was not understanding. I am relieved it was a three-way phone call and my insurance adjuster was able to hear it all directly from her, including her losing her temper and snapping “if you don’t like it, just go elsewhere." On the phone it was communicated to Betsy that yes, we would be going elsewhere. She then attempted to, I guess, save herself by sending me a very condescending email about how I don't understand what's going on - which yes, I have needed the insurance process explained -but that's why were both on the phone with her as well as what to do if I don't want her help. She decided I didn’t understand what was going related to the quote but would not listen to me or the insurance adjuster when we both tried to explain to her that the information she needed was on its way to her. I wanted to use the Autobahn due to a very positive previous experience but as a result of this will not be using them again.

Abby LaRose

★★★★★

2 years ago

Autobahn not only did an AMAZING job fixing my bumper, they fit me in between their other scheduled appointments and detailed my car which was a wonderful surprise. They also were amazing working with me while we figured out an insurance issue. 100% recommend!!!!

Susan Cartwright

★★★★★

2 years ago

What can I say except Autobahn is the best. Their service is topnotch, no matter who you speak with they all know the status of your vehicle. My car looked brand new when I picked it up. Not only was the body work done to perfection but they detailed it as well. Because of my accident, I missed the appointment I had to have my snow tires put on. Rescheduling was over a month out. When I call Autobahn to see if they knew anyone who could do it, Betsy worked her magic and was able to find someone to do it. Hopefully I won't have the need to visit an auto body shop for a while but if I do, hands down, it would be Autobahn.

Caleb Breer

★★★★★

2 years ago

I went to Autobahn on a recommendation from my insurance company at the time, State Farm. I live in the area and had actually never been there until this. I went with my front end damaged and also a long dent and streak down the driver side of the car, very noticeable and it drove me crazy. Someone had run down the side of my car while I was parked at a grocery store and didn’t leave any kind of note. I was ticked. I scheduled the appointment and they were booked for 3 months so I was excited to get the work done. Vin, who I believe runs the place was absolutely fantastic and the work they did was stunning. I knew it would look better but had no clue the perfection they would put in on redoing the whole side. You could never tell there was ever any damage now. This was a great experience and I’d recommend anyone who needs professional body work to call Vin and book an appointment. Thanks Vin!!

Donna

★★★★★

2 years ago

I brought my Honda in after a fender bender in my parking lot. Everyone couldn't have been nicer! They did such a great job, I feel like I have a new car! They also went above and beyond in dealing with the insurance companies, so all I had to do is drop it off and pick it up! In days where most services are "meh" at best, Autobahn stands out as an example of how things should be done. Thank you for EVERYTHING!

Horse Willoughby

★☆☆☆☆

6 years ago

A bad choice. A few days after installing a front clip from a parts car, my cooling system started leaking. I brought the car back to have them look at it and they told me they needed to order parts which should arrive shortly. I heard nothing for about a week and I called again and was told the parts have not arrived yet. Again, nothing for 4 days so I called again and was told that, in fact, the parts were readily available the whole time, they were just trying to get in touch with the owner who was off in Florida. I'm told that the parts cost $250 and will require 2 hours of labor and the owner expects me to pay for it all. Meanwhile the leak got worse and coolant was spilling all over my driveway. I cant drive 5 minutes without risking the engine overheating. Not to mention they also installed the wrong headlights and there are pieces of the car nearly falling off. The paint job looks good but other than that the job was obscenely sloppy. Never called in the 6 weeks they had my car to ask if I wanted supplant better parts over the iffy ones for an extra cost, which I would have agreed to. The owner is ignoring me hoping everything just goes away. Abysmal way to treat a customer, I strongly suggest you take your business elsewhere.

Tik Root

★★☆☆☆

2 years ago

Generally been great to me, but really left me in a tight position this time when my car got broken into. They said they ordered glass and could install it this week, so I went with them over other shops. Then two days later they said manager calls to tell me they were scheduling out 6 months. Now it's too late to order elsewhere so I'm left without window glass going into weekend of rain. Very unprofessional.

Jess Treanor

★★★★★

3 years ago

These guys are awesome!! We got into an accident and everyone we spoke to told us at least 4 or 5 months before we'd be able to get our truck back. They were able to in 2 months! They were amazing, super nice, understanding and explained everything! They even washed the inside and out! Definitely would use them again!!