Autohaus Frankfurt

Ty N

★★☆☆☆

6 months ago

They were my local BMW service shop since 2005! Unfortunately, I come to realization that I was overpaid for all the services done here. They charged me $700 to diagnose a Freon leak and $5k to replace a evaporator on a BMW G30. I contacted BMW Carlsbad they wanted $4200 total including a free car wash and a free loaner car. Here is the kicker…the $500 diagnostic fees was included. Use Google and call other shops, All German Auto, BMW Carlsbad…you can save $$$$ Loyalty and support this local business was a failure and a rip off. Two stars because they are friendly, but that’s how they take your money.

Bob Trout

★★★★★

2 weeks ago

Best shop ever.....great people, professional and very knowlegeable always give the best service. Would recommend to anyone with a foreign auto.

John Wilder

★★★★★

5 months ago

We had a pretty complicated issue with our rag top not opening and closing on our BMW Z4. Autohaus Frankfurt was able to diagnose and fix the problem correctly. I really appreciated the way Wayne was able to explain the issue in a way I could understand and talk me through the process and timeline to complete the work! I am glad to have a shop I trust.

Jonah Cheung

★★★★★

6 years ago

One of my headlights died and only have today free to get all my errands done. Sooo happy Autohaus Frankfurt let me walk in without an appointment. Hilda (right spelling?) is the nicest person! Professional but very personable. Found the place right away, and was impressed by how everything looks. Saw a lot of handsome cars getting worked on. It’s refreshing to find local businesses that are honest and truly value the quality of service they provide. Oh, thanks for the fast service too!

Cucamonga Duke

★★★★★

6 months ago

Since finding Andrea, Wayne, and the team at Autohaus Frankfurt, I haven’t been elsewhere. Went in this time for a simple oil change for my 911 and was also given a comprehensive inspection report with pics via text. Got to discuss the report with Wayne who walked through each point and offered his best assessment as to what was going on. The team here knows German cars very well and their shop and front office are tidy and accommodating. Will definitely do business here again.

Sam Gyasi

★★★★★

3 months ago

Autohaus Frankfurt exceeded my expectations Andrea and Wayne were friendly and professional , knowledgeable and honest about the work my car needed., everything was done and on time and Range Rover drives perfectly. Highly recommend this shop to owners who don't want to go to the dealership for maintenance and a fair price .

Rudolph Woody

★★★★★

Edited 7 months ago

We're new to owning a Mercedes-Benz, so finding a shop like Autohaus Frankfurt was a Godsend! Large/immaculate shop area coupled with excellent customer service!

Yohann Ahou

★★★★★

4 months ago

Amazing service, Wayne and Andrea were patient and communicative while being clear about all the steps for the repair. They also did a great job on the repair. I will certainly go back there for all my maintenance work on my car 👍🏾.

Rachelle Lopez

★★★★★

Edited 3 months ago

First time experiencing this auto shop. Went to the Audi dealership since we have owned the vehicle. The customer service has such a better experience and the vehicle inspection was text report I received was so convenient. Glad to support local businesses.

Kurt Stickelman

★★★★★

3 months ago

Do yourself a favor, stop talking your vehicle to the dealership and bring it to Autohaus Frankfurt! This facility has everything the dealership doesn’t…friendly, professional staff (Andrea is so kind and gave me comprehensive updates concerning repairs with photos), clean lobby with nice waiting room including monitors to watch your vehicle being serviced, FAIR PRICING and a clean vehicle upon return. I can’t say enough good things about this place, people and overall experience. I just wish I knew about this place years ago! I will never take my Mercedes G63 anywhere else ever again. Thank you Autohaus Frankfurt, you’ve earned a customer for life and I will be sure to tell everyone I know about your service!

Brandon Dalgarno

★★★★★

a month ago

Autohaus Frankfurt is great to deal with. They are the only shop in town that I will trust with my German cars. If you want the job done right with attention to detail they are the shop for you.

Kevin Suratt

★★★★★

a month ago

I had just purchased a used BMW X5. I heard some concerning sounds coming from the engine bay. Spoke with Wayne. He was very helpful and informative throughout the whole process. They diagnosed and solved the problem. It was an over all great experience. If you care anything about your vehicle, I definitely recommend Autohaus Frankfurt!

Mark Wright

★★★★★

2 months ago

My first time there. I was impressed with the cleanliness and organization of the garage. Andrea is very nice. I believe she sincerely wants to help. She pointed out a couple things that REALLY needed to addressed. I never got the impression she was trying to upsell or recommend services that didn’t need to done. In fact, she told me what will need to be done on my next service according to MB recommendations. I will go back again. You should give then a shot.

Ryan Cheraz

★★★★★

a month ago

What a great experience. Staff was very attentive to my needs and didn’t try to charge me for unnecessary things. Labor was reasonable and my car is working great. I definitely found my Mercedes mechanic from now on. Thanks Frankfurt I’ll definitely be back.

Ruby Collins

★★★★★

Edited 3 months ago

This is the BEST auto shop I've been to, since moving from San Francisco to Murrieta! The front office with Andrea and Wayne, make you feel comfortable, like family. The entire front office and automobile repair shop is spotless... I would like to thank Gerardo for taking great care of my automobile and providing a detailed printout, with pictures. Do not hesitate to bring your automobile here, for special treatment! Thank you, so much, to All

Carlo Tosti

★★★★★

Edited a month ago

Andrea and Wayne run a top notch shop! Shortly after dropping my vehicle off I was provided a thorough detailed analysis via text of every system of my vehicle along with pictures they provided! I was very impressed with their professionalism and customer service! I highly recommend trying them out! You won’t be disappointed! Overall their service prices are little lower than going direct to the dealership!

Rit

★★★★☆

2 weeks ago

I have been looking for a car repair shop besides going to the dealer and I believe I found one. Andrea at the front desk had great customer service and fast in responding to question I text her about after I left. The Auto shop is clean and inviting and even though this is minor customer appreciate this. I got a oil change but planning on going back for more service. I like that they sent me a text with pictures and information on what is needed to be addressed on my car. Only gave four stars due to first time going there and just getting a oil change. But will come back and give another review after I get other services done. Give them a try instead of going to the over price dealership shop I don't think you will be disappointed.