Automotive Express

Thao Huynh

★★★★★

5 years ago

Went in for a safety inspection through Groupon. Process went by smoothly; just an hour wait including repairs and prices were reasonable. Everyone was super friendly and I felt like my car was in good hands. So glad I was able to bring my car here; it's definitely going to be one of my top auto shops for car repairs from now on. Thank you so much!

Ana Maria Kleymeyer

★★★★★

3 years ago

Honest, fast, and excellent service. Rudi is one of the kindest, most helpful people I’ve ever dealt with in an auto body shop. Highly recommend for ANY car repair and for state inspection. Had my car window smashed. They fixed it in less than 2 hours, dealt with insurance, and made it an easy experience.

Ryan Nichols

★★★★☆

4 years ago

Their inspection deal is the best I've seen in VA. They do great work for an honest price. The staff are very friendly and knowledgeable. They gave me options for expensive transmission repair work that lowered my bill. I highly recommend this company. They need a cleaner, bigger waiting room.

Traci Bethea

★☆☆☆☆

a year ago

I've been going to them for years because my male co-workers had reference them . However, this past weekend was my worst experience with them . The customer service and quality of work have declined . I recommend women to have another person there to witness the verbiage or male presence who are experts in vehicle . I don't ever write reviews. However, this was a terrible experience, and there are plenty of other arlington mechanics. Don't come here

Kathleen Connors

★★★★★

2 years ago

Great repair shop! Rudy and his friendly team have been taking care of my car for five years, I highly recommend them. They do honest work a very fair price. Never pushy, but offer great advice about maintenance. They go the extra mile to provide great service, exactly what you what from your repair shop.

Aaron D'Souza

★★★☆☆

2 years ago

My recent visit to Automotive Express left me with mixed feelings. While there were some positive aspects, there were also a few areas that fell short of my expectations. On the positive side, the staff at Automotive Express were friendly and attentive. They greeted me warmly upon arrival and were willing to answer my questions regarding the services they offered. I appreciated their willingness to provide information and make me feel welcome. However, I found the overall service to be somewhat lacking. The wait time for my vehicle to be serviced was longer than anticipated, and there seemed to be a lack of communication regarding the progress of the work. It would have been helpful to receive regular updates or an estimated completion time to manage my expectations better. Furthermore, I noticed a few minor issues with the quality of the work performed. While the technicians were generally knowledgeable, there were a few areas where attention to detail was lacking. For instance, I noticed a small scratch on my vehicle's exterior that was not present before the service. While it was a minor blemish, it was still disappointing. In terms of pricing, Automotive Express was reasonably competitive compared to other automotive service centers. However, I felt that some of the charges for additional services were a bit steep, and it would have been helpful to have more transparency in the pricing structure.

Robert Wood

★★★★★

a year ago

Excellent results from AA on a difficult problem that was hard to diagnose. My 1994 F150 had a transmission fluid leak that my usual shop was not comfortable working on due to the age of the vehicle. AA worked at figuring it out then solved the problem at a fair price. Nice people too. I highly recommend this shop.

Rahul Tilva

★★★★★

3 months ago

I stopped by to have my state inspection done for my motorcycle, and the team were quick and professional. Great customer service.

chriskammler

★★★★★

4 months ago

Been a long time customer and will always be. Excellent service, craftsmanship and pricing. I highly recommend Rudy and his capable team.

Taylor S

★★★★★

7 months ago

Walked in and they had my car inspected in about an hour. The service was very friendly and I was able to drop my car off and come back. They brought up an issue that I might need to get checked out but didn’t sell me on anything and I really felt like I could trust them. Will 100% come back here!!

Ted Haley

★★★★★

2 years ago

Love this place. I have gone there with tire issues twice. The first time they looked over everything and found no problem. No charge. I gave the kid $10 for his efforts. The second time I brought a large trailer. I needed to do a tricky 3 point turn, but the owner helped me get it right, and they jacked up the rig, got the tire off, and found a leaky stem. $25. I was on my way in 30 minutes. It ain't luxurious, but they work hard and treat you with respect. If you look at the sign, they are missing an S. That missing letter stands for "saving" time and $.

Priscilla Hudson

★★★★★

6 months ago

They were super friendly and efficient at completing the state inspection of my vehicle. I came here after having no luck at two other places. I appreciate their time since I came close to closing.

Mary Wigginton

★★★★★

3 months ago

Took my 2003 car in for failed emissions inspection that required a control module. A dealer service center and another mechanic told me it would be $2000 and might not work (translation - we don't want the job). Automotive Express folks were willing to work on the problem. Work was finished today for a third of what other shops were quoting. Very pleased with the work and the pricing!

Ryan P

★★★★★

2 months ago

Had an issue with coolant system, they diagnosed, repaired, waited a few hours to test again to make sure, and explained everything very well to me. And to top it off they only charged me 1 hour labor. That was great, I think a lot of places would have charged two hours because of going back in the afternoon, after it cooled off, to test again.

Shine

★★★★★

2 months ago

They helped me out in a pinch. My tire was leaking and I showed up without an appointment because some other shops were closing early before the snow. The gentlemen here helped me right away and got me back rolling by patching up my tire. Really helpful. Thank you so much.

Lucas Pacheco

★★★★★

3 months ago

I wanted to express my sincere appreciation for the excellent mechanic service I recently received. The team was incredibly professional and efficient in addressing the issue with my vehicle. They clearly explained the repairs needed and completed the work in a timely manner. I am very satisfied with the overall experience and the quality of their work. I highly recommend their services to anyone in need of reliable automotive assistance.

Dylan Hirt

★★★★★

9 months ago

I had a nasty (dirty water) stain from an apartment pipe leak. Wilson and the team did an absolutely outstanding job. Good as new!! and I could not believe the improvement in my cars’ look. Highly recommend and will be back. I don’t have before pictures but look at ‘her glow!!