Porsche Arlington Service

Candace Mosley

★★★★★

9 months ago

I went in the dealership for my first annual maintenance check and met Grace who was absolutely AMAZING!! I work remotely on Fridays with a new job and needed to get set up for Zoom meetings. Grace was so helpful, professional and a pleasure to work with. I had a comfortable area to set up and when she advised of the completion of services she provided detailed answers to my questions regarding what services were completed. I could tell from her responses that she was not only was skilled in customer service but also knowledgeable about my car which absolutely increased my customer experience! Thanks so much to the dealership shop but especially to Grace who is a welcome addition to this team!

Linh Tran

★★★★★

6 months ago

I took my car service yesterday, Javier was phenomenal, he answer all the questions for my 992.

Brian Peterson

★★★★★

5 months ago

Service was excellent as per usual; the repair/replacement work took longer than originally expected, but Ace kept me posted every step of the way.

Shani Banks

★★★★★

7 months ago

First time at Porsche Arlington and they did a fantastic job!!! Price of service was reasonable and Enrique was friendly and very professional. When went in to pick my truck up, I found out that this was a full circle moment for when Mr. Ken told me it was a Rosenthal dealership!!!! I brought my car from Rosenthal Rockville!!! No wonder the service was so great!!!! Thank you guys💕

Joscaira Akhran

★★★★★

4 months ago

Hassan, who assisted with service coordination, was very professional and kept me informed about the service status. He provided outstanding customer service.

Jay Davis

★★★★★

8 months ago

I took my vehicle to Porsche Arlington to replace the break pads. Grace was my service rep and she was wonderful! The service technician outlined in detail the work I needed to have completed immediately and in the future. Grace kept me updated via text and voice messages on the status of my repair. She arranged for me to get a loaner (which was brand new) and had my vehicle delivered to me when the work was done. Everyone in the service department was courteous and professional, especially Grace. All around good experience.

Dominick Chelli

★★★★★

9 months ago

I had an issue with my car that was very difficult to diagnose. My Service Representative (Grace) worked closely with me and the Service Technicians to develop an execute a plan to fix the issue. Grace proactively kept me informed about the progress until the repair was completed. I highly recommend working with Grace!

David

★★★★★

7 months ago

Outstanding experience! I brought my car in for an alignment and it’s annual multipoint inspection. I received my car back and the written inspection report within the expected time for service. I highly recommend Porsche of Arlington for all of your service needs.

Ava Star M.D.

★★★★★

6 months ago

Phenomenal customer service, outstanding service hours, and exceptional service at Porsche of Arlington. I drove my car all the way up from Richmond, VA for service with these guys and the quality of care for my vehicle was exceptional.

Kiev Richardson

★★★★★

5 months ago

Always well taken care of when I visit. My last two visits Enrique made sure all my needs were met and he made sure items were fixed on my car I didn't notice were broken along with a recall I wasn't aware of.

Sita Sonty

★★★★★

6 months ago

When I discovered that my battery died the night before moving my family, Hassan and the team were on it right away! They arranged towing in the evening, safely cared for my vehicle overnight, replaced the battery first thing in the morning, performed the 12 point inspection, and returned it to me clean right during my move so I could perform the move smoothly! True life savers!

William Skinner

★★★★★

5 months ago

My service adviser Ace and the backend mechanic was great! I got the analysis and recommendations for my Cayenne diesel I wanted and needed. Great customer/technical service!! Long live diesel!!

Edward Harvey

★★★★★

4 months ago

Enrique was my service manager and Trae was my technician. They both provided exceptional services and earned my confidence. Please pass on my gratitude and expect more business in the future.

Matt Campos

★★★★★

5 months ago

I experienced a flat tire on my way to work and needed a replacement. Javier at Porsche Arlington took care of everything and managed to get my tire replaced quick enough for me to pick it up next day. I have nothing but good things to say about my service experiences here.

James T

★★★★★

Edited 11 months ago

I have been a client for almost 2 years. My 987.2 is my baby and the group of Porsche of Arlington works hard to make sure it’s always meets its service intervals. I have an extended warranty through them as well and have never had to use it because service is excellent. Hassan, Kenny, Donald, Sergei & Aaron. They have had their growing pains, but I feel confident my car is in the best of care. I would not hesitate recommending them to any Porsche fanatic. They recently installed a Porsche Sport Exhaust for my Cayman and it sounds amazing! Now they are working on my 2017 Macan S and making sure it runs like factory!

Keith Slade

★☆☆☆☆

7 months ago

Dear Porsche Cars North America I am writing to formally express my deep concern regarding a vehicle I recently purchased on August 4, 2025, which has exhibited significant mechanical issues within the first few hundred miles of ownership. I have attached a photo of the error that occurred twice. I purchased my Porsche with only 63 miles on the odometer, at a total price of $155,000. At 418 miles, the vehicle experienced a transmission error. Subsequently, at just 424 miles, another transmission error occurred along with an additional, unrelated issue. These repeated failures within such a short period are entirely unacceptable, especially for a brand of Porsche’s reputation and caliber. I purchased this vehicle with the expectation of uncompromising quality, reliability, and performance. A new luxury vehicle should not experience major mechanical failures so early in its life, regardless of any warranty coverage. I am not comfortable keeping this car under these circumstances. Accordingly, I am requesting an immediate exchange for a new, defect-free vehicle of the same model and specifications. This exchange should not require me to undergo a new financing process, as my current financing through Navy Federal Credit Union should be sufficient. The defective vehicle should be thoroughly inspected and repaired by Porsche before any consideration of resale to another customer. If this matter is not addressed promptly, I am prepared to escalate my concerns through all appropriate channels. My expectation is that Porsche will act swiftly to uphold the integrity of its brand and ensure customer satisfaction. Follow up email Thank you for taking the time to speak with me while on vacation. While I appreciate Porsche’s review of this matter, I am extremely disappointed in the decision not to proceed with a buyback. As a first-time Porsche buyer, this experience has completely altered my opinion of the brand. I cannot continue driving a car that I no longer have confidence in, especially given the transmission error that has already occurred twice. It remains a constant concern every time I get behind the wheel. At this point, I would like to sell the Porsche back to Arlington and end my relationship with Porsche. This is not the outcome I had hoped for—I genuinely liked the car and was willing to purchase another Porsche to put this experience behind me. Unfortunately, it seems that will not be the case. While I recognize I may need to take a loss, I cannot in good conscience keep this vehicle. Please advise me on the appropriate person from your team to work with regarding the repurchase.

Dr. Priscilla Dass-Brailsford

★★★★★

7 months ago

The service was excellent! Everyone operated as a Team and they made us feel like we were ‘the most important Porsche customer’ at that moment. They even made our cars inside spotless! Wow!! Porsche Arlington is a 5-Star, caring, competent and classy dealership. Glad to be their customer.