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About Business
Conveniently located in Arlington, VA, Citgo has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Gas station, Convenience store, making them a top-choice Car Repair specialist in Alexandria. Backed by 29 satisfied customers, they currently hold a prestigious 2.6/5 star status on our platform. They take pride in serving the diverse needs of Arlington, VA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Citgo is the go-to destination for quality and service in Arlington, VA.
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Google Reviews
Bill R
★☆☆☆☆ The repair ($1400) was for a leak in water pump of a 2015 VW Golf with 100k miles. The technician "DOWNS" delivered the car as ready when it actually had a new gasoline leak caused by the work he had done that day. The fumes were so bad I couldn't drive and had to return it to the shop for further inspection. He had broken a gas pipe and didn't own to his mistake. On top of his poor technical knowledge, he left a tool in the engine bay that could have caused a life threating accident. When I spoke to the manager "NASIFF" asking for a refund on the labor, he refused and said we "don't work like that". The owner "S. GIL" can't be found or contacted. I am ashamed to have a business in Arlington, VA that is so poorly run, that takes advantage of their customers, and doesn't own up to their mistakes.
Erika Wilhelmsson
★☆☆☆☆ Horrible service, poor management. I called around 4pm on a Monday, asking if I drop my car off tonight, could you do an oil change tomorrow? Sure, no problem they said, as long as you drop it off by 11pm. I dropped it off at 8pm. I asked the attendant if where I had parked it was ok and he assured me yes, no problem. The attendant filled out a post it note. Yes, I repeat, a post it note, and told me to put my name and number at the top of it. I don’t know why I didn’t leave right then and there. I have had a couple of positive experiences with them in the past and I live right across the street, so I guess I felt comfortable. My mistake. I get home, after watching football and having several drinks down the street, just to sit on my balcony (which conveniently overlooks Citgo), just to watch a tanker pull up. Then the driver of the refill tanker is looking inside my car, the attendant comes out, they’re both looking at it and finally they end up moving it. Make a long story short, it turns out that I was parked too close to the fill-up in the ground and my car had to be moved. Well thank god the driver of the tanker was a great guy, and knew how to drive a stick shift, high performance car, because after the attendant attempted to, the tanker dude realized the attendant had no clue as to what he was doing and ended up moving it himself. As much as I appreciate someone who actually knows how to drive my car being the one to move it, there’s still a problem with that. He is not insured to move stranger’s cars. It is also not his job to do so. He told me he’s been telling them over and over again to NOT have cars parked in that particular spot on Mondays, but they just won’t listen. He says he hates moving cars, because he’s not insured to do so. I was livid. For several reasons. The main one being had I not watched it all happen I would’ve never known about it. What are they doing to your car when you’re not watching?.... So I go downstairs, cross the street and demand a phone number to a manager or owner. I’m told no, it’s too late at night. I tell him I don’t care what time it is and you need to put me in touch with somebody. He finally relents and gives me the owner’s phone number. So I call and wake up the owner, whom I’m told is Gill. I apologize for waking Gill up, calmly explain the situation to him, tell him I no longer trust his establishment and don’t want his services, and I will pick my car up tomorrow and I expect it to still be there. He tells me to get my car off his lot if I don’t want his services. I tell him that it’s completely unacceptable to have unauthorized people drive my car. We end on an unpleasant note. So, it’s now 3:47 in the morning, and I’m waiting for a friend of mine to come move my car, after he gets out of work.
Cristopher Laguna
★☆☆☆☆ I went there to ask if they could pump some air into my tire, and they kindly said yes, I had no money but they still accepted me. As the employee edgar was pumping air into my tire I said "that's enough", and for him it wasnt and kept on pumping air into it. Later when he saw what he did he started blaming it on me, he said that the tire was wasted and all of that other stuff to get him out of trouble. I left and went home, I called them shortly, they answered and say they will get back to me. I'm still waiting for their call back. (My tire popped") Now they're saying they are not liable for that, worst service ever.
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