Automotive Specialty Services

Carl Barr

★★★★★

6 months ago

After a couple of missteps by the Ford dealer, I sought out a new service facility. Automotive Specialty Services is a night and day difference. They performed several maintenance services on my Ford vehicle and did an awesome job and the technician kept me updated. The office staff are competent and friendly. Their prices are competitive also. This will be my new shop for auto maintenance and repair.

Rick

★★★★★

9 months ago

Best shop I’ve used my entire life. For 15 years, they have kept our cars in excellent working conditions, providing every repair and service promptly and 100% reliably. But they have also treated every member of our family with such kindness, going well beyond what we’ve expected. They have picked us up, dropped us off, loaned us cars, moved car seats back and forth for us, provided monthly deals and great value via their car care club, and showered us with cookies. We’ve also been impressed that they regularly support several worthy charities. Diane, Casey, and Jenn are truly wonderful humans. It is wonderful to see a business run this well and we are very grateful to them.

Robert Agostino

★★★★★

a month ago

They make it easy for you quick fast service very friendly very nice to talk to and deal with and they'll go out of their way to help you never dealt with a dealership that one out of their way and did whatever they needed to do to make you happy this is a medium scale dealership that runs very professionally and make things go very smoothly I couldn't speak more highly of them what's my two experiences of buying vehicles from them I write them 100%

paul tibbs

★★★★★

4 months ago

Went for an oil change. Was informed and shown i needed front breaks. Love being shown instead of just trusting them. They are great, fast and very competitive price wise.

Chris Allen

★★★★★

5 months ago

I will never take my car to a quick change place again. They found my car dripping oil because my plug was not secure. Oil and rotation in less than an hour at a fair price. Also a free brake check. Highly recommend this place.

Tim W

★★★★★

a year ago

After breaking down on a road trip from Massachusetts to Sandusky at night, I was able to limp my truck to Automotive Specialty Services. Fortunately, the shop was only 1.6 miles from where I had pulled over. Not only were they able to get my truck in, first thing in the morning, they were able to fix the engine issue and repair the failing rear brakes. I am blown away by the levels of communication throughout the repair process. Not only were the phone calls and texts great, they also sent photos of the items that needed repair and explained the process thoroughly. I want to thank the whole team for everything they did and getting my truck back on the road so I could enjoy the rest of my vacation. Automotive Specialty Services is the official repair shop of the Pizza Planet Truck!! To Infinity and Beyond!! ps. The chocolate chip cookies are delicious! pss. Yes, I have a T-Rex. 😉

Brooke Martin

★★★★★

4 months ago

I took my 2013 VW Beetle to Casey at Automotive Specialty in Avon, Ohio. Before doing any work on my car, he called me. He was very honest and given the age and other issues, instead of a money grab, he suggested I do not spend the money to fix a bad sensor as my goal is to sell this car within the next six months. He was kind, informative, supportive and honest. I highly recommend Casey’s services! Thank you Casey!

Billy Bobo

★★★★★

4 months ago

The best mechanic experience I've ever had. I had a severe van transmission issue a few weeks back and they went through every viable option and acted accordingly. They couldn't have been nicer and understanding. I can't recommend them enough!

Tee H

★★★★★

Edited 2 months ago

I stopped in again and had my alternator fixed by Ed, and I can honestly say this is the place to go for all your car repairs. Everyone here is so friendly and welcoming. They take the time to explain everything in a way that makes sense, and you always leave feeling calm and reassured that your car is in good hands. If you’re looking for a shop you can trust, book today — you won’t regret it!

S. Kamment

★★★★★

6 months ago

Our experience with this company was a pleasure from start to finish. We’re somewhat new to the area, so we selected them from a web search due to their high ratings and positive reviews. They exceeded our expectations. Diane was helpful and reassuring when I explained that we left our old Honda in a business parking lot the previous evening because it wouldn’t start. She arranged for a tow, and the issue was resolved the same day. Jen couldn’t have been nicer. They accepted two discount coupons and even gave us two cookies before we drove our car home! We’ll return to them for service again, and if they keep up the good work, maybe exclusively.

Ryan Freeburg

★★★★★

2 months ago

Cannot recommend this shop enough, if everyone has always heard horror stories about repair shops then they've never been to Automotive Specialty Services. They are professional and honest above reproach. I took my F150 in because I thought something was terribly wrong with the transmission, come to find out thru initial testing it turned out to be a misfire in the cylinders. They did a spark plug change and fuel system clean and my truck is running better than ever. Diane even sent me pictures of how bad the spark plugs were with carbon build up, then they explained how and why it happened and what to do to keep this from happening in the future. I will never go anywhere else but Automotive Specialty Services for any and all vehicle needs, thank you to the entire team for putting my mind at ease. if you're like me and you value honesty, transparency and integrity you will find all 3 in abundance here. Your search for a repair shop is over, bring your car to this shop!

Klaus Gross

★★★★★

4 months ago

I’ve had my car in their shop 3 times now. They are super friendly and conscientious. The first time I had my car towed there because it would not start. They paid for a bulk of the towing cost. They did a lot of diagnostics but couldn’t figure out root cause but suspected an intermittent problem with the ignition. They were able to get the car pertain by disconnecting the battery for a half hour. They were unwilling to recommend a repair given that they could not conclusively confirm that the ignition switch was faulty. They recommended that I wait until it failed again. The second time I brought my car in for a failed driver’s side seat belt. They gave me a loaner for the day. When I picked up my car they indicated that the technician had dropped the seat when taking it out and there was some minor damage to the molding. They had already ordered the parts to have it fixed at no charge to me. Subsequently I noticed a minor dent and they offered to have it fixed at repair shop at no cost to me while providing a loaner to me. Honestly, I would not have noticed the damage if they hadn’t pointed it out. The third time, my car had trouble starting and I brought it to the shop first thing in the morning. They took me right in because I only have one car and found it was a battery problem. In summary, Automotive Specialty Services, in my experience, will not recommend repairs that are not needed, offer a competitive price for services, and stand behind their work. I will keep using them and heartily recommend them to everyone

Peggy

★★★★★

4 months ago

Diane and her staff are always so welcoming whenever I have my car serviced! Every repair is explained to me as well as oftentimes being taken into the garage to see what is actually going to be done. Diane is an absolute professional and runs a top notch business. I highly recommend Automotive Specialties!

Pat May

★★★★★

a month ago

My 2014 Chevy Equinox was due for an oil change and tire rotation. Scheduled online with ease a week before. Last time the car was serviced it was suggested a coolant flush so be considered based on the age of the vehicle. Opted for that service. As in the past, the crew at A.S. provided 5 star service. Free shuttle back to home in some not so good weather conditions. I will continue to TRUST this crew with both my cars.

Charlie Hastings

★★★★★

3 months ago

Thorough. Honest. Discussed options. No sales pitch or pressure. Nearly 30 yesterday in business with one location. Frequent sales and specials. Family-owned. Forget the dealership- far better prices and customer service here. Highly recommended. Ask for Casey.

Sharon Alaimo

★★★★★

4 months ago

Went for a front end alignment after getting new tires on vehicle. Was very pleased with the whole experience. From Jen at front desk to getting ride home, call from mechanic on the service I was therefore. To picking up my car. Very professional, clean, friendly place. Highly recommend them

Eric S.

★★★★★

a month ago

I'm way WAY overdue for posting a review. I've been coming to Automotive Specialty Services for nearly 20 years, and no other automotive repair shop, dealer or independent, comes close to the service and care provided by Diane and her team. She and Casey and Jen look for solutions to help the people involved, not just their vehicles. They recognize that honesty and transparency are key in driving repeat business. There's no place I trust more than Automotive Specialty Services.