AutoNation Ford Bellevue Service Center

Vincent Napolean

★☆☆☆☆

a month ago

When I left my vehicle for service, I was assured that the issue would be properly diagnosed. However, instead of identifying the actual problem, they suggested replacing the tire and brake to see whether the issue would be resolved—similar to how a doctor gives step‑by‑step suggestions. They did charge $600 for diagnosing the issue. Despite this, the problem is still not resolved, and the approach felt more like guesswork than proper diagnostics. In today’s advanced AI era, I don’t understand how such trial‑and‑error methods are still considered acceptable for machine-related issues. To make things worse, I am now receiving emails asking if I want to sell my vehicle second‑hand.

Jennifer Daniels

★★★★★

4 months ago

This was the very best experience I’ve ever had when dealing with the service department. My service rep took excellent care of me. He was patient explained everything and got me out in a timely manner. I highly recommend AutoNation Ford for all of your service needs and all of your automotive needs.

Fan Yang

★★★★★

6 months ago

Huge shoutout to Ford Bellevue for their amazing pickup and delivery service. As a busy professional, I can never get to a dealership during the week. Their service was a lifesaver! They picked up my car from my work, serviced it, and brought it back clean and ready to go. The communication was excellent, and the whole process was smooth and hassle-free. Highly recommended for anyone with a tight schedule!

Kevin Neathery

★★★★★

a month ago

Had a great first time experience. Jess was super helpful, informative and patient with me making my first time less overwhelming and smooth as possible. They offered me a Lyft rides to my work after driving off my car. Overall great experience.

tink fury

★★★★★

3 months ago

Scheduled a standard 45,000 miles service for my Bronco Sport, also mentioning needing new tires and an unusual rattle sound. Jes Fosberg at Autonation Ford in Bellevue, WA was my service advisor. Jes was kind, professional, then both considerate and consistent in communicating throughout the service. At one point, Jes called to discuss things that needing fixing. One of those things was an unusual noise coming from my vehicle’s engine, a noise I called a rattle. My car has been making a rattle sound on and off since I bought it new. I take my car to a Ford service shop for service every 5000 miles, so I began thinking this noise, while annoying, was normal. However, at the time of this appointment the rattle was unusually loud. I gave Jes the go ahead for service to diagnose the issue, which turned out to be a cracked catalytic converter. Fortunately, my vehicle remains under warranty. Jes kept me informed every step of the way, which helped me feel that my vehicle was in good care. Before this Bronco Sport, I had a Ford Edge. I don’t remember who my previous AutoNation service advisors were, but they didn’t listen to or take me seriously when I raised vehicle concerns that were more than the usual standard services. Jes is the first person at the Bellevue AutoNation that made me feel heard, taken seriously and confident my vehicle was getting the work it needed completed. I may not be an auto mechanic, but I’m the one driving my vehicle every day and consistent in having my vehicle serviced. Thank you Jes for listening to and hearing my concerns when discussing my Bronco Sport, and thank you to the techs for fixing the repairs.

Jesse Garule

★★★★★

4 months ago

Have been coming here for about a year now and they are great. Both the service staff (I’ve worked with Alper and Jes!)and the quality of work. I bought a used F250 so immediately brought to what was the closest dealership for an inspection and they were great about identifying things that could/should be addressed without trying to pressure into spending a ton of money on the spot. Video updates from techs during service is a great added benefit and I’ve come back 3 times since then for scheduled and other maintenance needs.

Mark Dalton

★★★★☆

5 months ago

Kudos to Donovan Callahan, service representative, who stuck with me patiently and professionally through a very long wait for a back-ordered part need to restore my Maverick truck to full operation! Once received, the part was installed, all under warranty and all is well!

Suraj Jain

★★★★☆

a month ago

I genuinely appreciate the service advisor’s professionalism and helpfulness. However, when I booked a quick service oil change, I had anticipated a prompt completion. Unfortunately, the process took approximately two hours. While I acknowledge that thorough execution may require additional time, it would be beneficial to establish realistic expectations during the booking process.

Deborah Walker

★★★★★

2 months ago

The service was fantastic, maybe a little too much so. Lots of texts from multiple people about the same thing., sometimes with different information.Like the pickup time; started with 9:30am when initially scheduled. Then, shortly after scheduling, received a message indicating pickup would be at 8:00am. Turned out to be 8:30. In addition to the driver contacting me, someone else was also contacting me, usually with status of the driver or the car. I really do appreciate the service. Not having to sit in the waiting room is a pleasure, in addition to not having to get out in the bad weather. Thank You!

Steven Tran

★☆☆☆☆

a month ago

I initially had a very poor experience with the sales side of this dealership, but I decided to give them another chance with service. Fool me once, shame on you. Fool me twice, shame on me. I dropped off my business van on 01/23 for recall repairs. On 02/12, I was informed that the collision center had no record of my vehicle which was shocking because just a week prior I had been told it had been sent there. For several hours, I genuinely believed my vehicle had been stolen. This is a business vehicle, and I was already losing thousands of dollars over the three weeks it sat there with no repairs performed. I even had to call out of work to try to sort everything out because no one at the dealership seemed to know where my van was. My service advisor was Alper, and throughout the entire situation there was a serious lack of communication and professionalism. It felt like no one was coordinating internally, and no one was taking accountability. Eventually, I was told the vehicle had never even left the dealership lot since I dropped it off which makes it even more concerning. How do you “lose” a vehicle that never moved? To make matters worse, they then couldn’t locate my key. By the time everything was finally sorted out, I wasn’t even able to retrieve the vehicle in time to take it to another dealership for the recall repairs. The only “positive” outcome was that a manager offered me a $250 Ford credit as compensation. Considering I lost weeks of business revenue and dealt with the stress of thinking my vehicle was stolen, that amount felt minimal but at that point, I was too exhausted to continue pushing the issue. This experience caused unnecessary stress, lost income, and a complete loss of confidence in this dealership overall. I will not be returning.

Eyal Levy

★★★☆☆

a month ago

Brought in the car for service for 4 issues: 1. The Plugin battery would charge full with 16 - 24miles range at 100% charge vs 37 mile range advertised. I am aware of the variability of the performance with variable weather and congestion etc. but less that 50% is unaccepatable. it was also performing worse in city driving than on highway driving. 2. both reverse and front cameras were fogging at night and on rainy days which made it a safety hazard. 3. occassionaly the gear wheel would lock and we would have to restart the car and open and close the driver's door a couple of times to unlock it. 4. we asked to replace the windshield wipers (per service agreement). The Service Attendant Jes was a 5+ stars outstanding. She maticulously recorded all the issues as well as done her best to make us feel confident that the issues would be resolved. Josh the Service Manager was also cordial and eager to explain and help. Issues 3 and 4 were resolved. but as Jes explained shorage of staff on that Saturday did not enable to complete full analysis and diagnostics of the battery issues. The front camera was found faulty and a replacement camera was placed on order. We were asked to bring the car back during a week day and leave it for a couple of days to enable extensive testing of the battery issue and replace the cameras since I insisted the it is a safety issues and has to be reolved. We brought the car back in on Wednesday and came to pick it up on Friday afternoon. We range at full charge has been inceased to 32 miles and we were told that it will stabilize after the car was driven 3000 - 5000 miles (the odometer was at 2550 miles after 10 months). We agreed to monitor and come back if needed. The dissapointement was that when we cane to pick up the car, we were notified by the Service Manager (Jes was away for a while) that despite the fact that the technicians could not reverify the fault that the previous tech found in the front camera during the first visit and were appraised that the lack of protection from rain is a design flow and that I should complain to Ford. Apparently even though it was a sunny day, the technitians did not emulate the rainy condition that causes the issue (all it takes is pouring some water). Punting a problem to the customer who not only bought the car from AutoNation but also reiterated the safety hazard is dissapointing, to say the least, and unacceptable. Autonation should have at least replaced the cameras but we were told that the reason that that was not done is because they current ones would have not been accepted by Ford and Autonation would be re-imbursed by the Warranty. We did not by the car from Ford. We bought it from AutoNation with a 3 year warranty bumper to numper - from Autonation and expect Autonation the solve issues as they arise. We bought this car after the previous one we had was a Ford Fusion 2019 plugin was recalled for failure in the PlugIn charging and after a year of not being able to resolve the problem was declared a lemon. Ford bought the car back from us and gave us an incentive to replace it with another Ford. Autonation did not honor the incentive because of the sequence (the incentive was offered after we bought the new one and punted the probelm back to us to deal with Ford which to date has not given us the $5,000 incentive. We would like again to commend Jes who has done more than we expected and made the dissapointment a little easier to swallow

J S Monte

★★★★★

Edited 6 months ago

I’ve been going to AutoNation Ford in Bellevue for over 6 years and a customer of AutoNation for 20 years (purchased jeep snd Chrysler cars from them) I recommend them for sales and service. I had the fluids in transfer case and differentials changed. They never try to upsell and even discourage unnecessary purchases related to things I think I need to have done on my Expedition that are not necessary. I highly recommend this dealership and service dept.

Serene Baber

★☆☆☆☆

11 months ago

My car was there for more than 1 month for a recall repair. I was informed that order of a new windshield could take up to 10 business days. There was no proactive communication from my service rep. On the few occasions I called or texted for an update it would take 24+ hours for her to respond. She did help me get a loaner vehicle after the first windshield that was ordered came in damaged. On one occasion she called me back on a Friday afternoon and told me my car would be ready “early next week”. I did not hear from her until Friday the following week after I reached out on Thursday for an update. There was no reference or mention of the missed ready date. When I did pick up my vehicle the dashboard was covered in dust, clumps of dirt and grime from the windshield replacement. There was absolutely no effort to pick up the mess that was made in my car by the replacement. I was overall very disappointed with the customer service at Bellevue Ford.

Shimone Samuel

★★★★★

3 weeks ago

Polite, professional, helpful, adaptive, honest. Couldn’t have asked for a better first- time customer experience with the Service department. Dropped my car overnight, left the key in the box and they took care of all the follow ups. Excellent experience, proactive communication. Highly recommended

Andrew Smith

★★★★★

3 months ago

Dmitry, Danielle, and Tony have been superb at helping me maintain my Ford Transit Trail 350 camper van. Got all recalls taken care of, tricky warranty issue, door lock, wheels, key fob programmed. Thank you all of you, for handling all the complex timing of parts, service, getting me in and out as fast as possible.

Brooke Agather

★★★★★

a month ago

So happy I chose this location to bring my Ford Escape in for needed repairs. I had an issue with my coolant leaking and they were able to quickly do an inspection, address the issues and provide reasonable pricing. I was able to get my car back within 2 days. Also shout out to Alper who went above and beyond to take care of me, offer guidance and communicate proactively. Best service I’ve had at a car dealership.

Alan Yoshinaga

★★★★★

3 weeks ago

I've purchased 2 vehicles from them, and both times they went above and beyond expectations. Vert happy with the sales team, and the service center is top notch. The used vehicle I purchased needed some repairs and they fixed it at their cost. It cost them a lot of money, but they said they could not, in good conscience, release the car with the issues they found upon inspection. I just bought a new 2026 model and again it was a great experience. The service team helped with the after market wrap on my new car and were great.