Michael's Toyota of Bellevue Service

Laurie Buck

★★★★☆

a month ago

Have had good service here over the past 5 years (except for one error of not tightening a bolt when my shift cable was replaced and my truck almost didnt make it back to the dealer.) But the prices keep getting higher and higher so I probably will avoid this place in tne future. Oil change is $150 which is ridiculous.

EH Kim

★☆☆☆☆

3 months ago

I have been visited here fore 3 years now and I decided switch to other place. I had told to change 4 tires including one tire which was replaced 5 month ago at this place. I asked service adviser why I need to even change the 5 months old tire, and she pointed out the report sheet and said "because it says so" What kind of service manner is this!!! Isn't it normal to feel strange for changing 5 month- old tire to new one? Can normal new tire be wornd off in 5 months? Very very very disappointed. If there is specific reason for this, they should have at least double check and explain so that the customer can understand with common sense. I took my car to the tire shop and show the mechanic and he said one of the tire is almost brand new, no need to change. He even asked me back "why do you want to change the whole tire?" NOT ME!!! Also, when I changed the tire 5 month ago, I asked tire rotation and paied for it. Turns out to be it has not been done. I asked the rotation because service center said they can not change only one front tire. They have to change two front tires togather. So I asked to change only the tire that was spaired and rotate tires from the back to front. They said Okay and I paid for it. Trusted them. Now, I found that my new tire is still at the front where they said it shouldn't be. I am Not going back this place again!!!!!!

Thach Huynh

★★★★★

5 months ago

I recently brought my Toyota Tacoma in for a recall service, and I wanted to share my appreciation for the excellent experience. The staff was professional, efficient, and courteous throughout the process. My service advisor clearly explained the recall details and kept me updated on the process. The service was completed on time, and my vehicle was returned clean and in great condition. Thank you Michael’s Toyota of Bellevue Team.

Blake S.

★★★★★

Edited 4 months ago

Daniel Grudev was a fantastic sales rep who took us on a number of test drives and really allowed us to take our time when getting a new vehicle. Also loved that price negotiations were with separate people than the sales staff. Will definitely recommend this dealership and Daniel to our friends and family. Also super happy with our new Rav-4

Jim Beckwith

★☆☆☆☆

2 months ago

My 87 year young and very sweet mother in law had her Prius towed again to Michael’s Toyota because the months old new battery they installed died. They insisted they couldn’t find anything wrong with the car nor the battery, but clearly there was a problem they weren’t addressing in why it was dying so soon. The service clerk refused to replace the battery even though it’s still under warranty! My very sweet mother in law asked the young lady if she herself would feel comfortable letting her grandmother drive a car knowing the battery could fail at any time leaving her stranded? The young clerk clearly tried to deflect and defend Michael’s Toyota and save their branch from having to give an 87 year young a new battery, denying her peace of mind. Shame on you Michael’s Toyota, but at least you saved yourselves a battery!

cloverlief

★★☆☆☆

4 months ago

What happened to this place. Discovered this gem in 2018. Great service, on the ball, great experience. Loaner for longer service, etc 2024, quality and customer service dropped off big time, several of the best left. No loaners fir longer service, but they do cover Uber 2025 early, poor communication and broke a caliper. They did accommodate with a loaner so better. Late 2025, it just seems cold, you enter they take the car for oil change, an hour later the car is ready, get the money and on your way with a report or suggestion. Rear brakes need replacing but after the last experience, I am very hesitant to do this. This even makes me question if my next car should be from there as this will be my maintenance contract place. Now it's the hunt fir alternative. I didn't care that they were 30-50% more expensive because service was top notch. Now it's nearly double other places without any service.

Marc Batete

★★★★★

3 months ago

Had the best experience, brought my car in for maintenance. Once I called the process was super smooth, took almost no time and the appointment was booked. When I went there, despite having over 30 customers coming in almost at the same time, I was attended to almost immediately. Great service, prompt and well organized. Definitely would recommend.

reb pope

★★★★★

Edited 2 months ago

I can’t say enough good things about Brandon Erickson at Michael’s Toyota Bellevue, Washington.He is always extraordinary at his job and consistently makes sure my Toyota Tundra is in excellent working condition. His attention to detail and professionalism really stand out. What I appreciate most is his honesty and respect for my time—when he says the service will take an hour and a half, he’s not a minute over. It’s rare to find someone this reliable and thorough. This is the kind of service that keeps me coming back every time

Yahaira Garcia

★★★★★

3 months ago

I visited on a particularly busy day to have my battery serviced. Despite the high volume, Kaleb and Pedro provided efficient and professional assistance, ensuring I was taken care of promptly. Their ability to remain composed and effective under pressure truly stood out and made the experience smooth and stress-free. I greatly appreciate their excellent customer service and would highly recommend this location.

Jennifer Page

★★★★★

3 months ago

I was there for routine maintenance and they worked fast to get me out quickly. The main reason I was impressed was that I overheard someone making a very long, repetitive complaint to one of the workers, and he listened until the customer was done talking. No interruptions, no excuses - just listened. And when the customer was done, he gave a plan of action that worked for them. Routine maintenance done in a timely manner is good business, but that kind of caring customer service is what makes Michael's Toyota worth the extra travel time.

Everson Ascencio

★☆☆☆☆

a month ago

In the past, Toyota’s team would arrange the Uber directly and provide a full, seamless service. Now, they simply hand out a voucher without offering any assistance. Although the new approach may be cost‑effective, the staff seem noticeably less courteous, and the overall experience feels far below the standard I’ve come to expect.

Hubertus Jores

★★★★★

5 months ago

Toyota of Bellevue performs always 1st Class. This time Ryan Putt, my Service Advisor did an amazing job taking care of my Luxury Vehicle and serviced it, communicated well and delivered a top-notch service performance. Thank you!!

Dean Guo

★★★★★

3 months ago

Really good experience with then service. I was welcomed right away and connected with a supervisor who took great care of everything. They arranged a round-trip Uber, which was super convenient. The lounge was comfortable with free lattes and cookies, the work was done well, and the pricing was reasonable. Installing the crossbars was actually cheaper than going to a third-party shop. Overall, a smooth and pleasant visit. Would recommend.

Monica Lynne

★★★★★

2 weeks ago

Every single member of the service team is highly skilled, extremely accommodating, very friendly and professional. Best group of employees I’ve ever witnessed all aiming to make the customers feel taken care of and that they are in competent caring hands. 5 star customer service experience.

S DC

★★★★★

2 months ago

Rich was my service advisor today. He was fantastic. Very patient, answered all of my questions, and informed me of their packages. It seems like a lot of their employees have been around for a long time (10 plus years), which is a good sign. Car was done in a very efficient time frame. The lady that checked me in at the car/drive in bay was also friendly. The waiting area has a coffee station and freshly baked cookies. I have had a chance to meet 2 women who work in the waiting area so far and they were both so nice and lovely. Ask about their service packages. I will be coming back.

Olesya Koltsova

★★★★★

2 months ago

I had a great experience at the Toyota dealership and service center. The showroom is clean, well organized, and comfortable, with a nice waiting area. The staff was polite, professional, and not pushy. They took the time to answer all my questions clearly and honestly. The service department worked by appointment, and everything was done on time. The cost was explained in advance, with no unexpected charges. I really appreciated the attention to detail and the respectful attitude toward customers. Overall, this Toyota dealership gives a strong impression of reliability and professionalism. I would definitely recommend it to anyone looking for quality service and a positive experience.

Sandro Gilioli

★★★★★

a month ago

I'm really REALLY pleased with Michael's Toyota of Bellevue!! They came through with an excellent display of responsibility even behind their used cars. We had an electrical issue a few weeks after our purchase and the service department (especially Erika) handled it very professionally. I'll be back at Michael's for my next car for sure!