Ishii Motor Industries Auto Repair

Griffin Miller

★★★★★

a month ago

Quality team all around. Had some issues with my WRX, asked them to do a full inspection and they ended up fixing a handful of things for me. They were very communicative and honest. Would recommend to friends and family!

Kai

★★★★★

2 months ago

I've taken all my regular and speciality vehicles to Ishii. The front desk is thorough in explaining the work and any adjustments needed. The work is always clean and robust. I've had them do clutch replacements, coolant diagnostics, brake bleeds and radiator replacements. All quality work.

Karim Rifai

★★★★★

2 months ago

I brought my car to ishii in a pretty rough state with a lot of mechanical and electrical issues. Ishii was very fair in pricing out their services and transparent throughout the whole process. Everyone was very nice and clearly very knowledgeable. Will be bringing in my car again!

Andy Marcinko

★★★★★

4 months ago

I came here for a second opinion on some repairs that were recommended at a dealership. Many of the concerns came back the same but I felt far less pressured and much more informed about the decisions I was making on what I wanted to be fixed. It also appeared to be cheaper which was nice. The staff are extremely helpful and worked with me on what I’d like to get done. Overall a great experience and I will definitely be coming back here for my future car repairs and maintenance!

Bill Bailey

★★★★★

3 weeks ago

Lived up to all the positive reviews. Great team. Expert skills. Outstanding service. I wish our country was run even half as well as Ishii.

Liahann Bannerman

★★★★★

4 months ago

I got tired of my regular oil change at the Lexus dealer always costing so much & always coming up with add'l expensive services. Ishii was recommended by a friend and I was so happy with the service, the cost, and my interactions with staff. I left with a prioritized list of future services I may/will need and the cost. I appreciate their approach so much and will use them moving forward

Brice Robinson

★★★★★

5 months ago

They were recommended by one of my friends. Very pleased with taking my Acura here. They actually took the time to explain what the car needed because they inspected it vs the dealership just saying it was needed based on time. Reasonable with pricing and time. I will for sure be back.

X

★☆☆☆☆

5 months ago

Poor communication, sloppy workmanship, and blame-shifting Going to echo another reviewer: don’t bring Ishii anything labor-intensive…or maybe don’t bring them anything at all. My case was a clutch and rear main seal replacement. Labor-intensive? Sure. Complicated? Not really. I dropped the car off in August and was told “next Wednesday” assuming parts arrived on time. I sent tracking showing a Thursday/Friday delivery. Wednesday comes and I’m told that’s just when they’d start trying to fit me in. My car sat over two weeks before it was finished. Soon after pickup, puddles showed up under the car — a brand-new problem. I brought it back, and they confirmed the rear main seal they installed was leaking, supposedly because “the lip was backwards.” Instead of admitting an install error, which they in writing confirmed would be covered, they blamed the genuine Mazda seal for not including an “install kit.” It sounded like there were assumptions made and perhaps some uncertainty around the first time of installation — ’90% of the time, seals don’t require any tools and are just driven/pressed straight in, but this was one of the 10% of times it wasn’t’….something like that. Sketchy. Mazda doesn’t make or require an ‘install kit’ — the service manual just calls for careful installation. Multiple Mazda service departments confirmed this. If Ishii had doubts, a single phone call could’ve cleared it up and I probably wouldn’t be posting this review. They reinstalled with their own aftermarket seal and made me pay. Their service note literally says: “Did not come with installation tool which caused the lip of seal to be installed backwards.” That’s not a parts issue; that’s an installer issue from the sound of it. The sleeve that aftermarket brands include is just insurance against sloppy technique; a proper install is definitely possible without rolling the lip provided some care is taken. They gave me half off labor the second time, but I should never have been paying for their mistake in the first place. Mistakes happen — but shifting blame onto the customer is a terrible look

Deury Gonzalez

★★★★★

2 months ago

Very knowledgeable, professional and friendly staff. They go through the whole process of getting the best job possible for my car. Complete report of what possible problems or concerns I have. Also, don’t push for services that you don’t need like the others. I definitely recommend to my family and friends.

Fred Mednick

★★★★★

4 months ago

Everything they do is at a professional level. Their honest, thorough, and detail-oriented. I've used them a great deal, and each time feel that I have placed my car and trust in the most capable of hands.

J Slye

★★★★★

4 months ago

Love Ishii Motor for all my auto repairs. Great customer service, very transparent with cost and timing to complete the work. Been going here for a couple years now and plan to keep going.

Mustafa Asadullah

★★★★★

3 months ago

They truly care for your car and your safety. They offer a thorough and professional inspection, as well as fairly reasonable pricing for repairs. Would come back again.

Mayer Amschel Rothschild

★★★★★

8 months ago

Got Eibach lowering springs installed here, quoted amount and out the door amount was the exact same. Same day pickup too. They did a great job.

Elizabeth R

★★★★★

9 months ago

As a girl with limited car knowledge and new to the area, I came here solely based on Google reviews. After being here twice for oil changes and servicing on my Ford Bronco, I am so satisfied with how honest, communicative (in easy to understand language), and fair their prices are. Both times Ishii had noticed a "sweet smell" coming from my engine with concerns for a coolant leak and I took it to my dealership (under warranty) and they detected exactly what Ishii had noted (despite other places never mentioning this). They never pushed additional services on me and were upfront with costs. I highly recommend their inspection, they are exceptionally detailed!!

Jason Arita

★★★★★

3 months ago

Quality work and they do a great job of clearly explaining everything. Drop off and pickup is nice n easy and conveniently next to the Link Light Rail.

Oleh Fylyk

★★★★★

7 months ago

Finding a good auto repair shop is as hard as finding a good doctor these days. I feel so lucky and grateful for stumbling upon their advertisement on Instagram. Everyone is incredibly friendly, transparent and willing to take the time to explain all your questions. You can really tell they love cars, appreciate their craftsmanship and beauty, and genuinely care about the people driving them.

Mark Maeda

★★★★★

11 months ago

Amazing service from the initial scheduling with Ashley and tech inspections to same day repair(s). Recently took my car in for an extensive brake repair and Sherman was able to get me squared away with same day service. Not too long after unfortunately ran over some debris on the highway and needed to get the undercarriage assessed. Bin generously was able to squeeze me in to their busy schedule and the team was able to take care of the issue right then and there. Definitely my go to crew and shop for all my future auto needs, place is without a doubt full of Aloha!