Doug's Auto Collision Center

kolton underwood

★★★★★

2 years ago

Just got my 2016 toyota camry repaired the other day and got it back looking better than ever! My bumper and hood was damaged and it looks great now. Thank you! It took a while to get in but only took about 10 days to fix, highly recommend

Duong Le

★★★★★

a year ago

They were nice enough to squeeze me into their very full calendar. Good pricing, reasonable repair time, smooth procedures with my insurance. Highly recommend!

Shae Hurst

★★★★★

7 years ago

I don't know much about cars and because this was covered by the person who hit my front bumper I did not shop around for different prices. Dougs did a great job, from the estimate which I just dropped in for with out an appointment and was done in 20 minutes to the actual repair. The repair was scheduled within a week and done in a couple of days. The new bumper looked beautiful and the paint was perfect. Additionally they also vacuumed the inside of my car. Great experience service wise.

Fred Emerson

★★★★★

3 years ago

Doug's Auto Collision Center came highly recommended by Michael's car dealership in Bellevue. They have a long waiting list, and it's not always easy to get in touch with them because they may be short-staffed and their workload is enormous. Still, their performance is excellent and I would recommend them to anyone who asks. If I ever needed their services again, I would call no other shop.

Quinlan Rogers

★☆☆☆☆

2 years ago

I went to pick up my car and originally thought it looked great (original damage to driver side front fender door). After inspecting it some more, there were paint swirls on the door. I brought Steve over and asked him what we can do about this. He told me that they did not sand it properly and would take care of it. Did they plan on telling me if I had not noticed? He told me I could pay all the cost now and bring it in when I was ready. I told him I would pay all the cost minus the cost of re-doing the door and would pay for that rest when I came back to get the door redone. We agreed. Once I got home, I inspected the car more. They had to remove the side molding trim on the door. I looked and there were scratches EVERYWHERE where the side molding trim used to be. To top it off, the interior of my car was dirty, seats had dirt and grime on them. They also did not correct the scratches on the side mirror. For these reasons, decided to not go back to get my door fixed. They called me almost a year later saying I had a balance. I reminded him what had happened and told him I will not be coming back to get the door fixed, so he cancelled the balance. Seem like good people but unorganized and did not take care of my vehicle with proper care.

Natalie MacKnight

★★★★★

8 years ago

Doug's was recommended to me by my Honda dealership and I am so thrilled with how everything turned out! The other party's car insurance ended up covering a very small cost for the damage from the accident because I had prior damage on my bumper from a hit and run. After providing me with a courtesy loaner and communicating with the insurance company, Doug's was able to get more money from the insurance company to cover labor costs and fixing the biggest damage from my car with this cost. The end result looks fantastic and I am so pleased with their business. They're also all very nice! Great costumer service.

Jessica Bishop

★★★★★

3 years ago

This collision repair shop is top notch! The price was reasonable and the service was exceptional. They got me in as soon as they were able and completed my vehicle repairs 2 days earlier than expected. I would highly recommend Doug's for your auto body repairs.

Mark Bjorkquist

★★★★★

3 years ago

The shop was amazing from start to finish. I talked with a few other body shops before this place and they were very difficult to work with regarding an insurance claim. I kept getting the runaround regarding them saying I had to have my insurance list them as the one doing the claim. I do not have time to keep dealing with my insurance company to go back-and-forth to relay messages that these other shops were told me to do. Dougs was very easy from the get-go and they said they will handle everything with my insurance. So we scheduled a date to drop it off and they got it in faster than the other places and had it done within a week right on schedule. Not sure if it was Doug I dealt with but he was very friendly the whole process. Highly recommend this place and I will use them for any future needs of collision repair. They also did an amazing job on the repair.

S H

★☆☆☆☆

3 years ago

I drove all the way from West Seattle on a Wednesday afternoon for an estimate and interested in their services, only to be condescendingly told that they do not do estimates on that day and turned me away. This was not stated anywhere on their website. "No appointment is necessary. Just drive or have your car towed to Doug’s Auto Collision Center for prompt, courteous service. We’ll perform a detailed inspection to determine the extent of the damage before starting any work." This is an outright lie. What a repulsive way to treat a prospective customer. Regardless to say, I will not be using their services and if this stated fact on their website is unreliable, I would not trust their services.

Tony Lee

★★★★★

a year ago

I normally don't post reviews but this is one of those rare occasions that I feel I must do so. I've been recommending and going to Doug's for over 10 years now. Steven and his dedicated crew there are super experienced, knowledgeable, and passionate at what they do. They will treat you like family and work with you to find the best solutions to suit your needs, and make sure you're satisfied. Outstanding workmanship and On-time delivery Everytime! Tony L.

shy2066

★★★★★

2 years ago

I had a great experience with Doug's especially Brian. I called several other shops in town and they would not even let me come in for an estimate. Brian at Doug's was friendly and told me when I could come in for an estimate. He explained everything in detail and provided when my car could be fixed. I did have to wait 2 months to get the car fixed but this is pretty normal these days. Doug's did a great job on my car and I would 100% recommend them. Their price seem reasonable and they were good at communicating with me.

James Akagi

★★★★★

7 months ago

Doug’s Auto Collision Center did a phenomenal job repairing my all-black GMC Sierra Denali 2500. Anyone who owns a black vehicle knows how difficult it is to get the paint just right, but the team here absolutely nailed it. The repair work is flawless — you’d never know there was damage to begin with — and the attention to detail was second to none. They treated my truck with the utmost care, making sure every detail was thoroughly handled, inside and out. It wasn’t just about fixing the collision damage — they went above and beyond to ensure the finish, alignment, and overall presentation of the vehicle were perfect. I also want to give special recognition to Sergey. He was outstanding to work with — patient, professional, and incredibly helpful. Sergey took care of all the insurance details for me, which turned what could have been a stressful experience into a seamless, worry-free process. It truly felt like white-glove service from start to finish. I couldn’t be more impressed with Doug’s Auto Collision Center and highly recommend them to anyone who values exceptional workmanship and customer care. /jim akagi

G F

★★☆☆☆

a month ago

Was sent to this shop by my insurance company. The repairs looked fine when I picked up the car but after couple of months parking sensors started to fall off the rear bumper they replaced.

Ron Pham

★★★★★

9 months ago

I had a great experience with Doug's Auto. I went to them because of the positive reviews. I met up with Roeuth who guided me through the whole process. He was friendly and understanding, gave me a quick estimate and scheduled me in for repair. He set realistic expectations and met all of them. The finished job looked like it was brand new. If I ever need auto body work done again I will definitely come back. The whole experience from beginning to end was flawless and I can't complain about anything.

Greg Buccino

★★☆☆☆

6 months ago

If you are a Progressive customer there are better options. I see the positive reviews here, and guessing I caught them on a bad week, but regardless it was a very negative experience that I should share. It took 2 days shy of 3 weeks for a $6,000 repair to my Range Rover. Most people know how expensive Range Rover repairs can be so that gives you an idea of how small the job was. They never called me with updates - not once. When I called them on the 2nd Tuesday they said it would be ready on Friday. When I complained about that duration of the repair they told me Manufacturer parts take 7-10 days. Clearly that's a canned answer because I'm looking at the Invoice and most of the parts were from junkyards- B&R Auto Wrecking in Eugene OR, and LKQ Keystone West in Sumner WA. I called on the Friday it was promised and was given the runaround about "calibration" and other things that needed to happen so it wouldn't be ready until Monday. Another weekend without my car. And this is important - they are only open M-F 8am-4pm. So when I couldn't leave work early on Monday I wasn't able to pick up until Tuesday. It was unprofessional to never once call with updates, especially when missing "normal" repair windows. I don't name names in negative reviews - but the person handling my case took that Friday off without passing notes on to others so if I hadn't called them they wouldn't have called me. I've had one previous Range Rover repair done through a shop in Progressive's network; it was a much bigger job but was done in 8 days, with regular updates on the progress. Lee's Automotive is open until 5:30 so they work more hours and for most of us it's possible to get their after work. Again, I see all the positive reviews, and their garage is full of cars so maybe I caught them on a bad week and with a large backlog of other cars. But that was my experience - they didn't need my business, they didn't bother to call me with updates (probably because they were behind schedule) and I wished I would have shopped around more instead of going with the first place Progressive recommended.

Annie Lowman

★★★★★

6 months ago

My car had lots of various door dings/ scratches and dents in the paint from apartment parking garages. They did a fantastic job repairing the paint and removing the dents, it looks brand new! Roeuth was a great help throughout the process, he was super honest and helpful. Quick turn around time too, would highly recommend!

Macile Assink

★★★★★

2 months ago

I checked with 4 different body shops before going to Doug's for an estimate on fixing a dent/scrape on the rear passenger door of my RAV IV. The shops were mixed in their confidence as to whether the door could be repaired or would need to be replaced. As I was paying out of pocket, I clearly preferred repair, but I'm picky and wanted the door to be perfect when returned to me. Doug's team did an awesome job from start to finish. They conduct their business professionally, communicate clearly and were confident they could repair the door. They delivered! The door looks like new!