Jiffy Lube

Jhonatan Rojas

★☆☆☆☆

3 months ago

The service is terrible; the guys are inexperienced and couldn't even check a filter. The service is awful; it's clear they don't know what they're doing.

Cody Leibermann

★★★★★

a year ago

this was my first time visiting and I will definitely be back. I used to get my oil changes at this location when it was under a different banner and let me tell you I am a thousand percent impressed. Glad they are now open here. I work close by too which is another bonus. I also like that they rotate tires and other vehicle maintenance in addition to oil changes

Starr G.

★★★★☆

3 months ago

Came by to get oil changed, time went quick and everyone working here is attentive and professional

Joanna Henaghan

★★★★★

a year ago

Customer for life! Love this place and the staff- incredible service and such nice guys. I know nothing about cars… and went there for an oil change - expecting it to be ages and then upselling a bunch of stuff. No! In and out 15 minutes tops. Just been back this morning and they checked the levels (see I know cars) and the brakes and even fixed my headlight! Awesome awesome assistance from Gavin and David! THANK YOU 🙏 😎

Ms. B R

★★☆☆☆

a year ago

Ugh! I'm so over getting swindled here. First visit they offered to replace my wiper blades, discovered they weren't in stock, told me to come back in a few days to pick up the new ones. They didn't last 3 months before they started getting streaky and crumbling. Second visit they tried selling me the $50 cabin air filter change. I said no thanks, he said he'd knock off $10, I reluctantly gave the ok. Get home to find I was charged the $50. I really wanted to like coming here, I gave it a try. 2 stars cause they did give me a great oil change.✌🏾

Alexander Hughes

★☆☆☆☆

7 months ago

Showed up at 8:05. The only employee working told me he couldn't do an oil change alone. Please dont let your least competent person open alone. Why even open at 8? Incredibly frustrated at lack of competence. Not returning in an hour. Not returning period.

Sarah Parker

★★★★★

10 months ago

This is my FAVORITE Jiffy Lube by far. I have been here for many issues that other Jiffy Lubes cannot take care of (like AC recharging issues) and they're not only extremely helpful, but very honest and never try to upsell me. I appreciate their care and honesty and think this location is far more superior to others in the area. Not to mention, their service time is exceptionally quick as well.

shifty neko

★★★★★

6 months ago

This place has friendly manager and accepts customer own parts. They have been friendly and nice. Explaining items on my car with patience, i really appreciate jose and his attentiveness, as well as david and logan who have helped me with my oil changes and the rest of the staff who preformed them, I would reccomend this store if you like honest hard working people.

Ruey Wang

★★★★★

a year ago

It was our first time going to a Jiffy Lube for car repairs and Dylan was very friendly and helpful. When our check engine light disappeared he was very honest and told us we could just come back when the check engine light came back on. He ate the cost of some of the materials to make our repair cheaper and even provided a free tire pressure check. The repair was very fast and he was so friendly. We would definitely come back if we needed repairs in the future.

Jake Languein

★★★★★

8 months ago

Best oil change experience I’ve ever had. David and the rest of the employees are as good as it gets. Offered all the free of charge services, vacuumed the interior, washed my windshields, topped off my vehicle fluids- I’ll be coming back here no doubt about it.

Sandra Andriananjason

★☆☆☆☆

3 months ago

Terrible attitude from the start. I was yelled at, that if I wanted to know something about what they tested and the results "JUST READ". When I told one of the other employees that I would never come back, his response was "his attitude?" I have been to other Jiffy Lubes and they have always been very pleasant. They inform you of what is covered for the service you want. They tell you the results of the diagnostics... They want your business; not here. Avoid Factoria Jiffy Lube.

Donna Marsh

★★★★★

3 months ago

The crew at Jiffy Lube was ready, professional and courteous. They got my truck in and out with an oil change and other fluid levels checked inshort order as they promise. Highly recommend.

Kenna

★★☆☆☆

a month ago

Two stars. The service was fast and we didn’t have to wait in line, but that was really the only positive part of the experience. We paid for the Signature Service oil change and expected the checklist of inspections to actually be done. Instead, I watched the employee simply hold down the enter key to mark every item as completed without doing half of them. The air filter was never checked, wiper blades were not looked at, the exterior windshield was not washed, lights were not tested, and tire pressure was not checked. We left feeling like we spent 130 dollars for the bare minimum oil change and none of the extras that are supposed to be included. It was especially frustrating because we would have been open to paying more if someone had taken the time to inspect the vehicle and recommend other needed services like brakes or maintenance items. The whole visit felt rushed and careless, and it did not give us any confidence in the quality of the work. Very disappointing experience.

Christian Evans

★★★★★

2 months ago

Jose made the experience exceptional! Called a few days before my appointment and was told 3 to 4 hours and was also quoted an estimate. When I brought my car in the new estimate was a little higher than the original. Jose said he would honnor the first estimate and the work was done in about 2 hours. Car runs great and I think I just found my new go to place to have work done on my cars (not just for the oil changes). Thanks, Jose!

Courtney McDonald

★★★★★

2 months ago

Caring team here in Factoria helped me get just the right care for an old car recently purchased. I went in panicked that the oil on the dipstick was actually black. An oil change and engine flush later, it was like driving a brand new car. Team lead Jose was understanding and kind about the status this car came in with, and supportive in also helping me stay on budget. I loved that they were able to pull up previous history on this car that I didn't have access to, and help me get a better maintenance routine established for a car of this age than it had been on previously. Jose, thank you so much for your kindness. You all were amazing, and I am beyond appreciative that you were willing to help me so close to closing time. Thank you!

al morales

★★★★★

2 weeks ago

Jose the manager and his team are top notch. I bring all of my company vehicles here. The wait time is usually less than a 1/2 hour, which is perfect for me because I am constantly on the go. Anytime I've been to the dealership the dealership tries to price gouge me. For instance , the dealership wanted to charge me over sixth five dollars for wiper blades , which is criminal. I paid less than thirty dollars for wiper blades at jiffy lube , and they installed them for free. They have also never charged for topping off my oil and washer fluid as well as air in the tire. I will continue to bring all of my vehicles here. This is the best option in Factoria and tje general area for professional and fast oil change service

Pavel Seattle

★☆☆☆☆

2 months ago

Second oil change visit on 01/21/2026 for my wife’s car. The very next day, the plastic engine splash shield fell off while she was driving to an important meeting. The splash shield was secure and had no issues prior to this service. The issue was caused by improperly reinstalled or damaged plastic push-clip fasteners during the oil change. When we raised the concern, we were simply told, “That happens.” Even if the clips were broken during removal, that is not a serious problem — new push-clips can be installed in seconds. However, nothing was replaced and nothing was communicated to us, and the vehicle was returned in an unsafe condition. These clips were replaced in August of last year and were not old. In five years of owning this vehicle, we never had a single clip break or fall out before this visit. Hearing something scraping against the asphalt while driving is unacceptable. As a result, my wife was late to an important meeting. The issue was fixed for free only because she happened to be close to the same location. This reflects a lack of professionalism even in basic work. We will not return and do not recommend this location.