AutoNation Honda Miami Lakes Service Center

BWonderful Rios

★★★★★

a month ago

My service advisor was Kimberly G, from the moment of arrival to the dealership, to my departure, her attention, service, smile, never left! She's been one of the best advisors I've had since I've been coming to this dealership. She gets 10 ⭐ in my book! Thank you Kimberly, continue being phenomenal.

Cecilia Bressler

★☆☆☆☆

3 weeks ago

We have made multiple visits to AutoNation Honda Miami Lakes regarding the payoff of our previous vehicle, as stated in the contract. Despite showing them the document confirming it was the dealership’s responsibility, the payment was never sent on time, which could have affected our credit. We have tried to resolve this directly with the dealership without success, so we are escalating the matter to Honda Corporate for a prompt and professional resolution. We hope Honda will take action and improve their customer follow-up.

Stephanie Lloyd

★★★★★

5 months ago

I recently had my vehicle serviced at your Miami Lakes location and wanted to share my positive experience. The estimated wait time of an hour and a half was accurate, and I appreciated the clear communication I received throughout the process. The staff (Bevil) kept me updated on my car’s progress, and the pricing details were explained thoroughly and transparently. Overall, the service was efficient and professional. Thank you for providing a smooth and trustworthy experience. Sincerely, Stephanie Lloyd

Paola Gonzalez Palleiro

★★★★★

6 months ago

I had an excellent experience at Honda Miami Lakes. From the moment I arrived, the staff was professional, attentive, and made me feel valued as a customer. Everything was explained clearly, and the service was done quickly and efficiently. They went above and beyond to make sure I was comfortable and satisfied. I truly appreciate the honesty, kindness, and professionalism of the entire team. I highly recommend

Leyda Valentin

★★★★★

Edited 4 months ago

I checked in my 2025 HRV recently for service and an estimate. My Service Advisor was Mr. Terrance West. Terrance was very professional and welcoming. Both he and the service team provided me with an excellent experience. He was very detailed and quickly booked an appointment for me to return once the part needed for my vehicle was ordered. Terrance kept in touch with me by phone throughout the process until my service was fully completed and he even provided a courtesy call afterward to ensure everything with my vehicle was working well. Once again, thank you, AutoNation Honda Miami Lakes, for providing excellent and professional customer service. Regards, Ms Valentin

Nakeya Harris

★★★★★

Edited 5 months ago

Ms.kirenia Medina was exceptional! She went through everything with me detail by detail. She has GREAT CUSTOMER SERVICE SKILLS. She came to check on me from time to time. She let me know where the bathroom was and where I can get something to eat and drink at. Most of all She didn't include the things that was already taken care of. I really appreciate that. I hope she continues to be my advisor from this day forward.

Tranquility Paradise

★★★★★

4 months ago

My experience with Honda has been great! The service team is professional, quick, and always makes sure my car is in perfect condition. Terrance especially goes above and beyond to provide excellent customer service every time.

Suniliset Salazar

★★★★★

7 months ago

I recently brought my vehicle to Honda of Miami Lakes for routine maintenance, and I couldn’t be happier with the experience. From the moment I arrived, the staff was friendly, welcoming, and professional. Jose took the time to clearly explain the work needed and gave me an accurate estimate of both cost and time. The waiting area was clean, comfortable, and stocked with refreshments, making the short wait pleasant. My car was ready exactly when promised, and the work was done flawlessly. They even gave it a complimentary wash, which was a nice touch. It’s clear that this dealership takes pride in providing top-notch customer service and high-quality workmanship. I highly recommend Honda of Miami Lakes to anyone who wants honest, efficient, and reliable maintenance services for their vehicle.

ca pa

★☆☆☆☆

3 months ago

Service is horrible. For a small warranty repair that should not take more than 2 hours, it too 4 day with numerous calls for status update left unanswered. Not only that it took 4 days, but when I got the car back the car was not properly repaired. It showed warning signs on the dashboard that weren't there when I took the car in. The outside of the car was dirty with grease handprints. I took the car back to fix the new issues they created and the same lack of communication continues. When you call in to get an update, if you are lucky for someone to pick up the phone, you get transferred to a voice recording.

Juan C Sampedro

★★★★★

3 months ago

"I had a fantastic experience getting my oil changed at AutoNation Honda. From start to finish, the process was seamless and professional. Professional Staff: My service advisor was communicative and kept me updated throughout the entire process.

Armando Luna

★★★★★

6 months ago

Kirenia was my service advisor and she greeted me right away when I arrived. She quickly explained what she was doing and then we went inside to her desk. From her looking at my history and exhaling services to when I got my car back was great. The service was great and didn't take too long. I did an oil change and tire rotation. The one thing I can say is, about the link I got for my service where you view photos of what the tech is doing. I got one photo of my license plate and that was it. Might if been a glitch, because usually I see videos, car in the air with tires off and so on. Thank you again Kirenia for your help.

diego antelo

★★★★★

Edited 3 weeks ago

Excellent service. Jose took case of me and it was just great. He answered all my questions and indicated very accurate what my car needed to be safe back on the road.

Trinh Quain

★★★★★

6 months ago

Special thanks to Jose S. (Assistant Service Manager) for his phenomenal customer service! He was extremely helpful, professional, patient, and communicative. Jose went above and beyond to explain everything, and saved me some time and money when a repair wasn't immediately necessary. Really nice to have someone I can trust at a dealership.

Junior Rodriguez

★★★★★

2 months ago

I do always come at this place as my first place preference, good experience and eve not having any appointments or advisor assigned Bertha brings me a good overall experience. Thanks

Michelle Martinez

★★★★★

2 months ago

Always a great experience. Kirenia was so helpful! And the new machine at the service department is pretty cool and informative.

Aimeet Terrades

★★★★★

6 months ago

Great service from Julian Garcia. He kept me updated on the car's progress. I had to go a second time due to some issues with the sensors and they were fixed as well in a timely basis.

LILI

★☆☆☆☆

9 months ago

You arrive, and they don't even look at you. You have to find someone. Horrible experience!! I prefer Toyota! Service. I don't recommend it. Terrible service. .. Honda terrible service costumer