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About Business
Residents of Kent, WA, Kent have long trusted Autotek Tire & Services LLC for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Air conditioning repair service, Brake shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.1/5 rating with 135 reviews. Throughout Kent, and particularly in Kent, WA, Autotek Tire & Services LLC is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Autotek Tire & Services LLC for any Car Repair inquiries or to schedule a visit to their Kent, WA facility.
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Google Reviews
Daniel Stillwell
★☆☆☆☆ I had an appointment for an oil change. I had a coupon for the oil change. The coupon is for an oil change at 24.95. Of course my car takes synthetic, which costs more even after the coupon. Not remembering how much it cost and remembering that the last time it was more than expected, I asked for a price quote when I got there so I knew which card to use for payment. Some cards had more funds than others. And, even though I have been going here for years, I have never made it a point to remember the exact cost. It's just one of those things that pops up when it's time to get it done. Also, one time I had gone there maybe a year or two ago, I remembered being quoted one price and then later finding it was another. Either way, I just wanted to know which card to use so I wanted an exact price quote after tax and all. Making sure there was enough on the card I use. That's all. The guy helping me says, "I can get you that quote because I know you want to price check". I tried to explain I just needed to know how much it was so I knew which card to use. I had set up the appointment to get my oil change done there for a reason. Because I had gone there for years... He became almost dismissive of this acting as if I'm looking for a cheaper price. But...ok....I guess it's inappropriate to ask a business how much something costs? The guy helping me is the owner's son. He had helped me a couple times before, and of the owner's two sons, he is the least friendly. He has been been rude to me each time he has helped me. Of everyone who works the counter, he has always given me an attitude or otherwise been rude to me. At any rate, I did not come alone and was having conversations with more than him. Talking to who I was with, I mention that I had hoped the owner had been there. He knows us and is always super awesome. He is why we keep going back there. Very nice gentleman with an excellent business demeanor. We also had planned to get lunch. When we were told me it will be about 45 minutes I asked to use the bathroom and then my friend was in the waiting area so I asked him if he still wants to get lunch figuring it would be enough time to get something to eat and as we were leaving I mentioned to him that the shop looked empty and I hoped they wouldn't finish to fast because I had never seen them that empty. I said to him "I hope they don't finish to fast because they're probably gonna start working on the car immediately. And then we left. Just as we were outside in the parking lot walking away, heading to get some lunch, the guy working there comes outside and approaches me. He says "if you want to go somewhere else go there. You don't have to be rude. I heard what you said. You got a problem with our price go find somewhere cheaper!" I tried to explain to him I had no problem with the price and just needed the quote so I knew which card to use. He interrupts me and says, "you are being passive aggressive. You've been coming here for years! You know the price! I heard you complaining about how long it will take. What? You think we can do it in 15 minutes?" I tried to explain to him that the only reason the subject of how long it would take was being discussed is because we were going to get lunch. If anything, I would have been cool if it took longer than 45 minutes. More time to eat. But he wouldn't let me speak. Every time I opened my mouth to say something he began to yell over me and refused to listen. Even, a few times, suggesting he would just refuse to help me or seeming to demand that if I am unhappy I can take my business elsewhere. He even, several times, told me "I don't want to hear it" and "I don't care what you have to say" without ever allowing me to explain how wrong his interpretations of what was said were. It was as if he had created an entire scenario where I was some jerk whining about the price and time and he simply would not let me speak to the contrary because he was wrong. This was entirely unprofessional and, while the owner did apologize, I don't want to be treated that way.
Godee Godee
★★☆☆☆ The guys may be good and jovial but they are NOT not the best deal in town. At a labor rate of $118/hour and parts marked up 100% of market value you probably just wonna go to the dealership. If you know about cars you will quickly notice they exaggerate labor time on jobs. I once got quoted a job for $500 but it ended up costing me $309.00 elsewhere. Shop around my friends. Any shop charging over $100/hr in labor is a bad deal from start to finish. Most Shops average $80-95/hr
Arianne Collman
★★★★★ I have been bringing my cars to this shop for over 12 years. I'm always treated with respect, they explain what they see/think it's wrong, and always give me the option to say no to any service. They've even prioritized repairs so I could take care of the most urgent issues first, and then get to the other problems as I had the money. They always have coffee, magazines to read, and a TV to watch while you wait. George, Ari and Aaron are the best!
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