Reviews
Amelia Moritz
Zachary was beyond helpful! Listened and answered all our questions with enthusiasm. Appreciate his kindness!
★★★★★ 2 years ago
Nathan Fralic
I had a family member ask me to drop off some canisters of oil. I dropped them off and apparently they were coolant. The employee ran after my car in the parking lot then yelled at me. “You need to learn to be more truthful. You’re a liar.” I profusely apologized (I had no idea what was in the canisters not had any idea I was not supposed to bring them). I drove up to pick them up (again, at this point I’m a bit overwhelmed—the employee was very upset) and in front of customers in the store, he loudly said, “your a liar and there’s no way you didn’t know what was in there.” The comments put me speechless, but perhaps even more surprising was his threatening posture… like the guy acted like he was personally outraged. Honestly, I had no idea what I was dropping off (or even that that it was not allowed). However, the intensity of how this guy berated me was actually pretty unsettling. I will never be back here… lol a simple sorry man, we can’t take that would have sufficed 👎
★☆☆☆☆ a year ago
Beau Forte
They suck here. Had a huge issue several weeks back and they finally fixed it awhile back but today I was filling washer fluid and found an almost 2 foot socket extension piece wedged in between my hook near my windshield. Seriously cannot make this up. They refunded all my money for my battery that they messed up multiple times and thus required many calls for roadside assistance. Absolutely untrained people here. I definitely realize as a novice car expert, I still know more than the manager and most the techs there.
★☆☆☆☆ a year ago
Allen Sarabaz
Great service from staff car broke down need a part and they able to have it brought from another store to this location
★★★★★ 6 months ago
Jill Suarez-Flynn
Dylan hooked up a brand new battery for us after our Duralast platinum battery died after 7 years in our jeep!! Thank you Dylan of autozone !!!
★★★★★ 4 months ago
Ryan Stage
Wow are the staff bad here! Unhelpful, rude, and clueless about even basic automotive knowledge.
★☆☆☆☆ a month ago
BJ Breukelman
I can usually find what I need or want, get done what I need done. The staff is okay. Not bad service, but not amazing service either. They were understaffed, but that's not their fault.
★★★★☆ 6 months ago
El Andy
Lyle and Hollie are always helpful and they will go above and beyond to help you out. Definitely best service in Longmont.
★★★★★ 3 months ago
Jacqleen Stetson
Lyle was the kindest man assisting me with my oil issues. Recommend 100%. Stop in and see him!
★★★★★ 4 months ago
Kevin Alvarez
Leo was the best! He help me remove my old battery and install a new one all in a timely manner and he was very professional.
★★★★★ 6 months ago
Stephen Reynolds
Dylan at the Longmont Colorado store on ken Pratt is absolutely sensational and very sensitive to help people. You need to keep people like that please
★★★★★ 2 months ago
Gina Hardin
Lyle quint put my new battery in my key and carried the heavy bag of driveway salt for me. So, couldn’t have had better service!
★★★★★ 3 months ago
Carlos Gutierrez
I was given the wrong part by an employee. I even mentioned that it didn’t look the same, but he told me it was just a new design. Unfortunately, it turned out to be the wrong part after all. To make things worse, they charged my card, and now I have to wait for the refund before I can fix my truck. Very frustrating experience.
★☆☆☆☆ 4 months ago
Matthew Wenger
Bought wipers and steering wheel cover. Guy helped me put on both . He was super helpful and nice. Very friendly and told me interesting stories
★★★★★ 4 months ago
troy pohl
The customer service is so much Better at this store than Main Street. Very welcoming and pleasant experience. I will shop here rather than Main Street even though it is out of the way for me !
★★★★★ 3 months ago
kate quackie
I bought oil for my car and I was dumb and dropped my oil cap into my car, and I believe his name is Gabriel, but he saved the day by reaching into my car and getting it for me. Fantastic customer service! I’m coming here again for sure!
★★★★★ a month ago
Morgan Dix
I had a straight up amazing experience here with the new manager, Lyle. He saved me at least $250. The lights on my Subaru dashboard were flashing like crazy like all of them at once. As you can appreciate, that is an anxiety-inducing experience. I know that going into Subaru out of the gates is $150 for them to simply analyze the problem. Forget actually taking care of it. But I did some research on the issue and a bunch of people on a subReddit recommended going to AutoZone and that they would run a scan for you. This is exactly what Lyle did for me...at no charge. Right there I saved my first $150 by not going to the Subaru dealership. Next he ran all the tests and then showed me what the error codes were. And then from those error codes, he deduced that it was an electrical problem. And then he suggested that we go test the battery now. And voilà… Failed battery. So I purchased a $200 battery from AutoZone and Lyle installed it for free. So in the end, I’m out a little over $200. If I had gone through that whole situation at the Subaru dealership I would’ve been out $450 because they would’ve hit me up for labor on top of everything else. I cannot recommend this AutoZone highly enough! And also, it’s under new management. Lyle is the new store manager and he used to run his own shop for more than 20 years. The guy has deep deep knowledge. I’m a firm believer that when you have a good leader at the top, it infuses the whole culture. And although Lyle has only been there for about two weeks, I’m betting that this AutoZone is going to benefit from his leadership.
★★★★★ Edited 4 months ago
Daniel Palmer
Lyle at Autozone is THE BEST. The whole crew is super helpful too. I bought the wrong type of windshield wipers but mistake, and Lyle helped me find the right kind, return the first set, and even helped me put them on my car! Such a great store ran by kind, knowledgeable folks!
★★★★★ 3 months ago
Karen Garcia
This review is a month late, but better late than never. I wanted to share the incredible service Leo provided back in mid-November. He was a life saver. I don't want to go into details, but just want to say 'thank you' for your help. Great service and highly recommend Auto Zone!
★★★★★ 2 months ago
Billy Mack
Usually it's a hit or miss when I come to this location. I came in for purchasing a full set of pads, sensors, & rotors for my Q7. As I entered, there was a couple just completing a purchase at 1 register and five autozone employee's behind the counters & one was outside. I waited for the first register where two employees were having a conversation. It looked like they could have been training. They didn't acknowledge me, walked away from their registers toward the back. So I assumed after the couple made their purchase, I was next. Once the purchase was finished, I greeted good afternoon & and no one responded, they turned and walked toward the other register in a group conversation. That was further away from me. I stood there for a moment waiting for response. Clearly their conversations were the priority. I then left the building and as I exited the parking lot. I had a brief conversation with the employee outside who was helping another customer. Fortunately O'reilly in Boulder off 28th St helped out & even gave me a veterans discount with amazing customer service! Thank you for providing me with an opportunity to have a quality experience at O'reilly's in boulder!
★☆☆☆☆ 4 months ago
