Reviews
C Keith
I visited this store Saturday 8/3 afternoon. When I walked in, there were 2 Employees at the counters.. one was helping a Customer and the other was on the phone. When the Employee on the phone finished his call, he began talking, rather complaining out loud about the incompetence of the person he was speaking to and he seemed to be in a bad mood. When he saw me standing there, he, again, seemingly annoyed asked how he could help me. I explained to him that I was having an issue with my tire pressure, I had Fix-A-Flat explode in my face and eyes and I could really use some assistance or at least would’ve appreciated being pointed in the right direction. The Employee, he could’ve even been a Manager because he was more dressed up than the other one.. basically blew me off. He said I probably used the product wrong, and that the tire pump I used at Stewart’s was probably defective. I asked if they had a pump or if anyone could take a look.. he flat out said no. I’ve been to this location before.. along with others, I know they’re not Mechanics but in the past.. the Employees have at least tried to help. I know everyone has bad days but Customer Service goes a long way and this person should find employment elsewhere if he cannot be bothered to assist a Customer.
★☆☆☆☆ a year ago
Kelly S
I recommend this location. Edgar and Allen were so helpful and quick with my windshield wipers. They made sure I got exactly what I needed and they did the installation for me. I was in and out in minutes.
★★★★★ a year ago
Nicole Bullock
Picked up air filters after car inspection ( inspection wanted 3x as much)very helpful and less expensive.
★★★★★ 7 months ago
Meanee
The manager LaQuan was very helpful and knowledgeable about the situation I was having. Very respectful man. Highly recommend asking for him when your in the store. Thank you LaQuan!
★★★★★ a year ago
Owen Ouimet
I came in today to get a new battery for my car and was treated with elite customer service. Antonio helped me pick out a new battery and then took the time to personally install it for me. Truly the best customer service I’ve ever received. Thank you Antonio.
★★★★★ a year ago
Rae Shaw
Shykill was amazing, he's very knowledgeable about store product. He was helpful and every way. 100 out of 10
★★★★★ 8 months ago
RITA RANTS
I visited this location looking for a portable jump starter battery, which I did find. I was so happy because it was an absolute emergency and I happened to snatch the last one on the shelf. (Sorry, not sorry) The brand is Duralast. It cost $129 but it's a 1000 peak AMP battery which is great for SUVs and trucks or vehicles that are 8V or 12V. The 800 peak AMP will not work if the engine is 8V in my experience. The 800 peak AMP cost $79. The $129 battery also has a USB port along with a high pressure compressor to inflate a tire in case of emergency. I definitely recommend this product!
★★★★★ 5 years ago
Teresa Coffey
I went to the store at 810 Central Ave on Nov 10, 2024 to buy a battery and have it installed. Antonio helped me and was very helpful at the counter ensuring I received the correct battery (I almost received the incorrect one). Antonio was very helpful to the other staff member). He provided me with excellent customer service. Thanks Antonio.
★★★★★ a year ago
Tiffanie Centanni
Thank You Amber , I grateful you actually cared about helping me when your Hoosick Street, Troy NY Auto Zone wouldn't. Thanks to your amazing customer service, you connected me to Becky in Amsterdam NY and put a hold on product so I would be able to get it and deliver to the Person doing the repair of my son's 2012 Suzuki. You Rock!!! Keep up the great job your doing. It matters Sincerely Tiffanie C, Broadalbin, NY
★★★★★ 8 months ago
fahim ahmadzai
Bad attitude don’t let the customer use the bathroom the bathroom supposed to be a dirty place and the employee is supposed to be cleaning
★☆☆☆☆ a month ago
Gurutanshu Sachdeva
The Guy with long hair , skinny body , dark skin dont now how to talk with customers , showed me aggression and disrespect me , very bad experience, never gonna come back this store , if manager reads my review please check the camera and fire him , it was 6’0 clock evening time , 3rd of September
★☆☆☆☆ 6 months ago
Mohammed Alam
Employees are very friendly.
★★★★★ 5 months ago
Robert Callahan
Shy, the store manager, helped me to test and trial like three sets of rear windshield wiper blades, a very difficult replacement process, and installation, in the cold and hard rain, all for a $14 product, which he then gave me a discount on for no reason whatsoever. We spent easily 20+ minutes on this, and he helped me so much whereas employees from two different stores today just kind of shrugged and sent me on my way. You literally can't imagine better service. Ten stars out of five.
★★★★★ 9 months ago
F.Marc Viglione
Best AutoZone I’ve ever been to. Shy the Manager and all the employees are knowledgeable, courteous, friendly and extremely helpful. Don’t waste your time going to other auto parts stores, this one is the best. Once you go, you’ll never go elsewhere. Keep up the good work and thanks again for helping me with the new battery for my Benz.
★★★★★ 7 months ago
Anas Moflhi
I called about a battery they told me to go to the store and they will install it for free. When i got there and bought the battery they told me to pay for the installation I then had to return the battery and get a refund no one there was helpful and they were very rude. One guys name was christain did not get the others.
★☆☆☆☆ 2 months ago
Jane Colonie
They were super nice. They installed my battery for me after I was lied to about installation from another store. They did it out of the kindness of their hearts and were super quick with it and kind. I definitely be coming back anytime I need car stuff
★★★★★ 7 months ago
Dodler Medna
Antonio was very helpful, he helped me with my battery and made the process very easy and explained a lot to me
★★★★★ 2 months ago
MAKA Global Solutions LLC
They closed it one hour before the legal time that’s crazy they getting free money wow
★☆☆☆☆ 3 weeks ago
Luis Salmeron
The people they have on the night shift have very bad customer service skills and don’t appreciate their jobs. I went here by chance cause of bad traffic and couldn’t get to the other side of the street to go to the Advanced Auto Parts store across the street at the plaza. They are always more helpful and better at their jobs.
★☆☆☆☆ 4 months ago
Sofyan Moflhi
I called about a battery that I wanted to buy, but I wanted to be installed. They said OK come they will install for free when I got there. I bought the battery after I purchased it. They told me if I wanted to be installed. I have to pay another $20 so I had to get my money back. Go to advance auto bought it from them. They installed it, freeing with no problem. Tell her name was Christian
★☆☆☆☆ 2 months ago
