Ruth's Automotive

Dolores Shepard

★★☆☆☆

Edited a year ago

At first I thought this business was very knowledgeable and I took my car back to them with multiple problems as my car was an older used car I had bought cheap. I spent over 2000 dollars with them, and during a new battery installation, for which I supplied the battery, the mechanic apparently didn't check the battery cables and terminal ends. I was having a starting problem and even when I went to pick the car up, after waiting for the car for 2 months, it wouldn't start. I asked them to keep it and fix the starting problem but he refused. His advice was just drive it every day! Well you can't drive what you can't start up! So I got the car home and took it to our local dealership where they found that the problem was the battery cables were corroded and worn and the terminals were not making good contact with the battery posts. It starts and runs fine now but no thanks to Ruth's Automotive.

John Fulton

★★★★★

3 years ago

Had a coolant leak and Paul and his team took the time to diagnose the problem, take the time to explain everything to me, and kept me informed of the progress and timeline. It's a family run business and I appreciate the courtesy they show their customers and the good work they do. Definitely will be back for regular maintenance.

Joshua Couts

★★★★★

2 years ago

Ruth's Automotive has great service and very friendly and knowledgeable staff who helped me purchase cost-effective accessories for my truck. I highly recommend this family business that has been in operation since 1968 for all your truck accessory, service, and repair needs!

Alexander Ostrow

★☆☆☆☆

a year ago

The woman answering the phone was extremely pretentious and tried to tell me no shop offers free courtesy inspections. She also tried to charge me an hour's labor for a five-minute vehicle check. The shop itself may be fine. The one-star is just for her.

Manuel Calvo

★★★★★

a year ago

Received excellent service through Ruth’s automotive. I bought a bed cap from them, The process was extremely efficient and had no problems at all. Thank you very much.

T Daly

★☆☆☆☆

2 years ago

Ordered tonneau cover with a deposit. Received a text a couple of days later that is hard to find the latching system ordered and they would get back to me asap to let me know status. Over the next week or more I called three times and left voice messages with a request for call back, no response. I had to stop by in person to find the older model wasn’t easily found. I up graded to the newer model and was told two day delivery then install. Over a week later once again I had to check in person for response After paying for install I found it was leaking and returned, was again told they would call when they could get me in for a fix it. Another week later I returned in person again. They applied some silicone. Still leaking. Not happy.

Shaugne Templeton

★★★★★

3 years ago

Paul Ruth is one of those rare businessmen left that cares more about customer satisfaction and repeat business then he does about just raking in the dough. Second time now I've had a piece of equipment installed on a company vehicle absolutely professional and Flawless work, knowledgeable about all the products that he has, he and his wife are an excellent business team that will have me returning whenever I need similar services. Thank you Ruth's Automotive!

Lee MacCrea

★☆☆☆☆

3 years ago

I came to Ruth’s for a general inspection of a newly purchased car. At drop off, I signed an invoice with the tentative price of $180 for the comprehensive inspection. They told me it would take 1-2 hours. 6.5 hours later, I called (they had not reached out) and they said it was just finished. They charged me $240 ($259.20 after tax) at pickup, saying it took longer than expected. This should be a general service, with a set amount of hours allotted and thus a finite fee. How is it my fault that the inspection took longer? A NYS inspection costs approximately 1/8-1/9th the amount. While this is understandably more comprehensive, it doesn’t warrant the price. I will not be returning.

Tim Constantine

★☆☆☆☆

3 years ago

They charged me $1,200 for a thermostat my car didn't even need. Also had my car for 3 weeks for some reason and never once called me to tell me it was done or provide any updates.The worst garage I have ever been to by far. Do not go here.

John Kierstead (Captain John Wolf)

★★★★★

a year ago

I use ruth's for our work vehicles. Excellent job and great communication. They work with element fleet management to get the work done on our vans. Very friendly and they get the job done.

Lin Daniel

★★★★★

6 years ago

Excellent service, excellent customer service. Finding parts for an 85 Chevy Caprice was getting harder, but Paul Ruth came thru. Now I'm driving a 2010 Honda. My car changed. My mechanic didn't.

Mansfield Teetsel

★★★★★

a year ago

I broke down with my old station wagon on my way home from albany to richmondville ny.The owner of this business went out of his way to help me We need more great people like this man.I wouldn't have made it home without his help.5 stars to Ruth's Garage and it's kind owner

Jim Kiernan

★☆☆☆☆

a year ago

Called and asked if they do NYS inspections. The guy told me he was too busy with a customer and to call back in 20 minutes and hung up on me.

JoAnne Oram

★★★★★

4 years ago

Have been using this family business for a few years now. If I could give more stars I would. Well run business and politeness and courtesy and professionalism are outstanding. Should be more companies like this for consumer use.

Raedene Gray

★☆☆☆☆

a year ago

Cost 759.99, to fix my starter, and they said nèded to replace battery cable, on my Jeep Wrangler

Lisa Meinhard

★★★★★

3 years ago

I came in, not for a repair, but for getting out of being lost. The lady at the desk, was very kind & after her directions, made it home safely thank- you, Lisa M.

Mr M

★★★★★

a year ago

Paul and Beth are great people, they truly care about their customers and always do a good job for everybody