Chevrolet Service Center

Stephanie Ostrander

★☆☆☆☆

11 months ago

Depaula is an absolute nightmare to deal. Multiple occasions my car needed attention, from a new engine to maintenance to problems with the new engine. Every single time Depaula dropped the ball in some way. Communication is non existent. Timely service is non existent, unless you’re getting routine maintenance and even then it’s a stretch. Don’t even think about asking for a loaner when they have your car for three weeks and haven’t even looked at it, even though you’ve called multiple times to check the status. Just an absolutely terrible experience all around.

Phil Muller

★★★★★

8 months ago

The best sales staff...the best service department. Friendly and helpful...from Jennifer at the front desk to Nathan and Aram in sales and Traci in service...Top notch!!! And let's not forget the service waiting room, clean and well stocked with everything to help pass the time.

Debra Freer

★★★★★

7 months ago

Very professional staff. Highly recommend them here at Depaula. They treat you well and take exceptional care of your vehicle!!

Lester Clark

★☆☆☆☆

a year ago

Depaula sold me a Cadillac with some mechanical issues. No help. The first service advisor was so rude to me. I have a 2017 cts 90,000 miles. So sorry I brought the car. No loaner car. I have a power train warranty. 3 years/ or 30,000 miles . Don’t buy a used car here. Sales man quit no long after my purchase. I have to spend money out of pocket for maintenance that should be covered. Front rotors needed replacing. I drove the car slow when I test drove it. They don’t top of my fluids. Just want money for service, that is not needed. Stay away from this dealership. I’m not happy with their service. Truly.

Peter Giftos

★★★★★

Edited a year ago

The overall experience was good. Julio was very friendly and helpful when I dropped off the car but was nowhere to be found when I picked it up. Also, while dropping off the car, he asked if I wanted the windshield fluid-filled. I said yes. The low warning light appeared on my dashboard within 5 minutes of driving away and using the windshield washer. It looks like the fluid was never filled. Why ask if you're not going to fill it? Update: Julio contacted me and apologized for the oversight of not filling the washer fluid. He asked me to stop by and they will fill it up. Great follow-up! I changed my review to 5 stars

Jim Quinn

★★★★★

5 months ago

Depaula’s service department does great work. I recommend them to anyone looking for reliable honest work on thier vehicle

tim [email protected]

★★★★★

Edited 2 months ago

Service was good.Waiting time was way too long. If I had known when I scheduled an appointment, it would be four hours for an oil change and tire rotation. I certainly would’ve gone somewhere else and only spent an hour. Time to valuable.

Brez T

★★★☆☆

9 months ago

The service itself was fine but this is the second time I have had i have had issues. This time when I checked in my advisor Julio told me I had enough reward points to pay for the visit. I told him that was great. When the service was done on the corvette I went to the cashier and she checked me out and gave me my keys. Two weeks later I get a voicemail from the service Mgr. that I didn't pay my bill. I called him back but he wasn't available so I left a message for him to call. He never called back. 3 weeks later I get a call from Julio that I have the outstanding bill. He tells me the cashier has to verify my account. Why was that not done when I checked out and got my keys back? Don't appreciate being called twice saying I owe money. The first experience i had with your service dept. a few years back was even worse.

BOB ASHLEY

★☆☆☆☆

6 months ago

Had multiple appointments , truck service is horrible don’t know about car service . Service writer and service director will not help you in any way . I bought a a new 90k truck ,talked to Chevy nov 24 , Rick ( Truck Manager )dragged his feet for 11 months and Dennis (Service Director )will not call or email people . Body shop refused to look at it from service because they say they only have a ford camera . Sales mangers same run around joke .I will Never buy a Chevy again but will always talk about my experience at Depaula .

Nicole Pare

★★★★★

3 months ago

DePaula made my buying process super fast and easy. Bruce Hathaway was great to work with and on top of the entire process. Enjoying my new car very much!

Mark O'Brien

★☆☆☆☆

5 months ago

I brought my car in for an oil change. I stated that I only wanted that to happen. Your employee never should have taken it upon themselves to take my tires off and do an inspection. The car is 10 years old. I have never taken the car anywhere else. I haven’t even done a tire rotation myself at home. If the lugs on my car is stripped your employee did so. The idea that I should pay you $200 in labor and $12 for the part to fix something that you caused it beyond the pale. This is not the first time that you have disappointed me. But it will be the last. 👎🏻👎🏻👎🏻👎🏻

Doreen Oakley

★★★★★

5 months ago

Depaula has a great team. The technicians and all the staff were kind explained everything to me. They provided a shuttle as a courtesy. They support brrast cancer. They had shirts with the symbol and the building was decorated. All of them were beyond Great. Alex and Rich took great care of me. I love Depaula have not went anywhere else in the past ten years.

Kirtland King

★☆☆☆☆

4 months ago

Great oil change. BUT my recurring check engine light with a message REDUCED ENGINE POWER is my main issue. I bought and paid for an extended warranty from DePaula when I purchased my 2022 Silverado. I brought the truck in the first time it happened while I was still under warranty. By the time I got to the dealership the light and message had gone away. I was told they could do nothing because the light was no longer on. The next time it came on I was out of warranty. Guess what, $3,000 will fix the problem. I voiced my disappointment with GM, DePaula service and the warranty department. Both GM and the service department refused any financial assistance while the DePaula warranty department didn’t even have the courtesy to call me back when they said they would. The light and issue have again disappeared and the truck is running fine and it didn’t cost $3,000. DePaula has lost my business and my next truck might just be a Ford.

Meghan Gumnitz

★★☆☆☆

5 months ago

My fiance and I finally had the chance to purchase our second vehicle last Saturday. We chose a 2020 Chevy Blazer (non-certified pre-owned). The purchase process was fine and fairly painless to get done. This vehicle has 102K miles on it which we knew would need care at some point down the road. However, we left with the vehicle and by that night realized the temperature gauge on the dash was not working. We called Monday asap (due to Sunday closure) for assistance to our sales associate we worked with Saturday - no response. The following day, the check engine light popped on for the cooling temp code. We called again the same sales rep for guidance and left another voicemail, still no response or call back. We called the service department shortly after to get information, the soonest we could get a diagnostic appointment was Monday morning -10/27 due to leaving out of town until then. When I asked if we would be charged for this, we were told yes and pricing would depend on what they found. We called again to service dept. On Wednesday 10/22 for any possible openings sooner than the appointment because this was the vehicle planned for going out of town. Unfortunately there was not but we were told as long as the check engine light was solid and not blinking, we could still drive the vehicle. This is extremely upsetting that not only did these issues occur within the first 72 hours of owning the vehicle, but the calls and voicemails we left multiple times were not returned for assistance. It's possible now that we're responsible to pay for diagnostics on a vehicle that should not have these issues this soon. It almost feels as if the check engine code was known but erased before we came to pick it up so it was look as if nothing was wrong. We would really appreciate attention to this matter immediately since we put a large amount of money into our down payment, even increased it from our original amount to get the payments to what we were looking for, just to run into this issue and be ignored in the process. For my 2020 Equinox service, I got an oil change, tire rotation and added on coolant flush service as recommended. I mentioned the last time I was there for an alignment and new tires from my last oil change, my front driver side tire sensor stopped working. I mentioned this and they priced me at $190 for a replacement. When I took the vehicle back from the current service, ALL 4 TIRE SENSORS are no longer working. Whatever the technician is doing to rotate or change tires is causing the sensors to break and not work and this vehicle doesn't get services anywhere else by anyone else!!! This would now be almost $800 to pay for repairing tire sensors that YOUR technicians have damaged. This seems to be a money pit that the service team takes advantage of and up charges in the process. I was recommended for a new battery for $365 with labor costing $50.50. The same battery they recommended is only $150 if I bought it myself which means the service should only be just over $200....how does ,$365 get justified?! Terrible service department experiences and you all love to run your customers pockets for unexplainable work and charges.

Dale F

★★★★★

3 months ago

My experience was good. I was taken in on time, and also got a good recommendation on what type of service I actually needed for my vehicle. My wait time was also shorter than expected, which was a plus, and while I waited, I was able to enjoy the free wifi service, along with a cup of coffee and a snack. Obviously, I wish the cost wasn't so much, but overall, my experience was perfect for what I went in for. thank you

Roger Bailey

★☆☆☆☆

8 months ago

I bought my truck brand new from the depaula Chevrolet in 2019. I called and scheduled a certified service for it with the orange team oil, change lube, tire rotation, and multipoint inspection when I got the truck back. They told me the bill was $291 and some change. I will try to upload a picture of the invoice after while I was checking out. I called over to the Noyer Chevrolet on speakerphone when I was at the cashier‘s window they told me the same service for the same truck Was under $200. I paid the bill and used my GM points to help offset it then I called Davidson Chevrolet Downey, Connecticut. The same service was $159. Keep in mind the other two dealerships have no idea who I am and the truck is also a Dooley with a diesel so it does take 10 quarts of oil, knowing this information and the lady the cashier office could not pull up my former bills to find out how much they were. I paid the bill anyway and left. I thought I was all set when I got home I realized they never greased anything. He left the residual oil stain on my crossmember I called the dealership on Monday. Talked to Dennis Walters who is the service director there he told me he would look into the bill. Phone sent me an email back said everything looked correct. He told me the price of things has gone up and he said that the service technician did his job. I then sent him pictures as you can see that no one had greased my truck that was on Wednesday and I still have not heard back yet. I will be calling again Monday. I don’t know the outcome yet, but I do know that I will not recommend anyone to go there. The sales team is phenomenal. The finance team is great, but the service department is the worst I’ve ever dealt with in my life. They have jerked me around on everything that I’ve had every warranty issue they’ve said it was not covered or it’s been too long And they dropped the ball. I had issues with delamination of the clearcoat on my aluminum rims at 20,000 miles that was documented and sent to GM on my truck had 20,000 miles on it and they said it wasn’t covered to this day. My truck has 34,000 miles on it. I will try to add to this when I get the outcome but keep in mind if you buy a car there, don’t let them service it or buy it somewhere else where they do not overcharge you for services They say things there are menu pricing which just sounds like a term used to overpriced things and what I mean by that is if you have an oil change and a fuel filter change, they price them individually as a totally separate service. It takes no more than 10 minutes to change the fuel filter on my truck as it is a spin on filter, but they bill it as a complete service even when they’re doing something else and they can do it in the same Timeframe, which means if they can do an oil change and a fuel filter in an hour or an hour and a half they will do it but they still charge you two full separate service for doing it

Jim Beauchemin

★★★★★

a month ago

Top notch all the way. Great service, great communication, waiting area was comfortable , well equipped and generously supplied. I do wish they would actually use the nice status board that is prominently displayed in the waiting room. My vehicle was never shown, as it hasn't been for my last four visits. Seems odd not to use such a valuable tool after going to the expense of creating it, but it's a minor annoyance in the overall positive experience.