About Business
Residents of Gastonia, NC, Gastonia have long trusted AutoZone Auto Parts for their expert Car Repair needs. Whether you need assistance with Auto parts store, Car accessories store, Car battery store or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 376 reviews. Throughout Gastonia, and particularly in Gastonia, NC, AutoZone Auto Parts is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact AutoZone Auto Parts for any Car Repair inquiries or to schedule a visit to their Gastonia, NC facility.
Google Reviews
Gregory Floyd
★★★★★
3 months ago
Dajon and Jamie took care of me today
Jodie Hagan
★★★
☆☆
4 years ago
Well we were not happy because we waited in a line of 3 people for 2 customer assistant. All we needed to do was turn in our battery for the 18.00 core charge. Then another set of customers come in who clearly knew the gentleman that helped him. Honestly after the rest of us had stood there for 30 minutes "no lie" the cashier waited on the 1 he knew and then the customer didn't even purchase a thing!! So c'mon, you can do better.
Sharon Hall
★★★★★
9 months ago
Parts Manager Jerrell can outside in the rain Thursday evening helped me He put my Windshield wipers on! A Big Shoutout to Him
Jay N
★★★★★
3 months ago
My guy Dajon good is people
Larry Robinson
★★★★★
3 months ago
Great place to get your parts
Staranna Taylor
★★★★★
2 years ago
I received the best customer service I have ever had with Bryan Doyle. I arrived to this autozone early in the morning for a battery issue with my car.I had previously had two other locations tell me my battery was bad. At first I thought I just needed a battery it wasn’t until Bryan Doyle helped me clear off the corrosion on my battery which he was extremely patient and diligent in fixing my battery which in turn saved me money. We found out that my battery was in good health and I just needed that cleaning. His integrity, patience, and customer service overall was phenomenal. The store was quite busy and he was helping another customer with a battery issue and still handled my problem with excellent time management. I will make sure to always come to this location and know I can trust the information and I’m receiving the utmost customer support. Thank you!!
Antonio Johnson
★★★
☆☆
10 months ago
Only two people working and 9 customers in line waiting to check out. I was told by phone that they had two of the particular part I was looking for but when I got there, they said they couldn't find either one of them.
Ms Diva
★★★★
☆
Edited 4 months ago
So I came in to pick up parts for a friend in good spirits to only hear a lady say tell them there parts are here to stop calling as the phones kept ringing. I understand her frustration but it's better they call than show up raising Kane if u know what I mean. My point for this post is to remind people that customers can hear you. And the fact that I called earlier made me think how rude. I only have this review a 5* because there is a gentleman I believe named tim dark skin complexion an wears glasses is always busy. But always ask after helping whomever is someone helping you. Kind everytime I come to store So I am giving his service 5***** stars and I hope the company realizes just how valuable he is. The checkout person was kind as well but looked a little embarrassed 😳 or uncomfortable as the young lady ran her mouth as he searched for my parts. Listen if u don't like your job leave or learn to pretend too. And remember it's always someone that'll be glad to replace you. Everything and one is replaceable. Then on Nov 4 came in for something simple just needed a person to come an ensure I was getting right part. The gentleman tim I believe was trying to get clearance on another customer order. Someone finally came after random conversations I heard I'm back ten minutes later. Caused my already delayed appointment to be extremely delayed. Not his fault someone named jerrell or something similar I overheard just took his time. I'm only leaving my stars at 4 because tim provided excellent assistance as usual. He's always friendly,kind, and respectful Everytime I visit. If you ask me he should have the title of trainer customer service somewhere because he's awesome.
Scuba Steve
★★★
☆☆
3 months ago
Not my favorite auto zone.... but not my least favorite in Gastonia
Shannan Cole
★★★★★
6 months ago
Very attentive and kind customer service people.
Maggie Moon
★★★★★
a year ago
Wonderful experience, the two associates who helped me were so friendly and personable. I came in with a check engine light that had just come on a hour prior. They were able to tell me that it was the mass airflow sensor and quoted me multiple options. Jamal was amazing, he recommended trying to clean the sensor first and even gave me an extra can of MAF cleaner that he had in his car. I tried his advice and the next day the light was off :) They saved me from a $100+ repair for FREE. Great experience.
Tj Lowrance
★★★★★
6 months ago
I have called this place three or four times a week for a couple of months trying to fix my vehicle every time they leave me on hold for over 30 minutes and when you are in store they're not very helpful and rude
Brian Cape
★
☆☆☆☆
a year ago
Came in this location yesterday told the guy behind the counter I needed to change the oil in my truck and I needed brakes and I explained to him he could give me the filter number, but I still wasn’t going to know how to find it in the store I finally got him to help me get the filter. Then when I walked over to the oil, it was sold out on the shelf. I asked him if they kept any in the back he continued to do what he was doing and would not help me any further, so what I did have in my hands that I was going to purchase I took back and put on the shelf and walked out the door.. went today and spent my $150 elsewhere.
Carl Lee
★
☆☆☆☆
10 months ago
Don't give anybody a job up here they'll tell you they have Your Parts let you pay for them and drive all the way up here and you get here they say they don't have them that you got to drive to the other side of town I give them a half a star when they had the better break here so I didn't have to drive to the other side of town to pick up some brakes that they said that they had very poor management I wouldn't recommend anyone buying parts up here
Lauren Lowry
★★★★★
a year ago
Excellent customer service! Luis was absolutely fantastic! He was so nice and explained what he was doing every step of the way. My battery change was more complex than anticipated but he was so reassuring and never made me feel like I was a burden or a problem client! I was worried and stressed out about getting my battery replaced and he was calming, diligent, and reassuring every step of the way! Thank you! The best customer service!
Tyler Kress
★★★★★
3 months ago
Dajon - thanks for helping me fix my battery issues!
jamie burdette
★★★★★
3 months ago
Awesome customer service dajon, jamie help a lot very knowledgeable
Samantha Stroupe
★★★★★
6 months ago
Shout out to Jamal (store manager) for the amazing customer service today. Helped out with information and put my worries at ease and went above and beyond to make sure I had a full understanding of what my car issues were. Thank you for the great experience today.
Christopher Felder
★★★★★
3 months ago
This was a very great place. Dejon one of the staff was super professional with a customer that was highly disrespectful to the employees of this location. Dejon Diffuse the situation with extreme levels of professionalism and class I would recommend this location for anyone that needs parts for their vehicle
Natasha McCorkle
★★★★★
a month ago
I love this store, Dajon and all the associates are so very nice and extremely helpful. They always have time and patience to assist customers. I am very appreciative 😊
