Ball Auto Sales & Service

Anthony R

★★★★★

7 months ago

I took my car here after getting quoted $3700 in repairs at the dealership. Ball auto checked out my car and it turned out that my car didn’t need anything done yet. To top it off, they didn’t even charge me for the inspection. The mechanic there named Drew is very polite and respectful. I’ll definitely be coming back here in the future. Highly recommended

Janet Hastings

★☆☆☆☆

5 months ago

Family member had to emergency drop off car as a serious condition made it unsafe to drive. This just happened 10/9/25. They left message on what happened. Called next day to communicate. Multiple days went by, still haven’t looked at it. Family member had to rent a car during this time. On 10/18/25 Ball Repair finally looked at it. After having the car 8 days, they said they can’t fix it. They don’t have the time. It took them 8 days to say they CANNOT fix it! So 10/20/25 I go down to make arrangements to get it towed to another repair shop. AAA had to get special approval to tow from one repair shop to another. Not a common practice. Which means more time on the phone to get sorted out. My family member could not have made this arrangement as they were working and this process took a half hour. (Ball had suggested a shop, drove by and looked like a chop shop.) Needless to say we’re livid! The tow company AAA said it took 8 days to say they couldn’t fix it? Unbelievable I know. Then he explained he was the only person working and who would do the repair at Ball is separate, in other words not connected. So car is now at an AAA repair shop. They were happy to take it, and we had an answer the next day what is wrong. Broken axle and they have to order the part. Which means even more time without our car. If only Ball had said from the beginning they couldn’t work on it. We could have been able to get it repaired faster. So after finding out cost and 12 days of a rental car, we gave our family member our vehicle to use for the rest of the duration of waiting for parts to arrive so it can be repaired properly. Ball should have said from the beginning they can’t do it. Renting a car isn’t cheap and now extra financial burden. I will tell this experience to anyone who will listen and they did and said they won’t be going back there. They are the ones who recommend Ball to us years ago.

Leah Crowley

★★★★★

4 months ago

Excellent car service, and even better customer service. The folks here do high quality work and are extremely kind. I will not be taking my car anywhere else for service!

Eric Taber

★★★★★

7 months ago

Been taking both my cars here for a few years and always very happy with the service and prices. Recently, they fixed an issue for me at no charge after a different shop made an error rebuilding the transmission. Cannot recommend enough!

Aleks Storvick

★★★★★

8 months ago

As long time Tacoma residents, my family and I have trusted Ball Auto with multiple cars, and we've always received the best service. This is a family run business who cares about their customers. They will provide excellent service and are happy to assist with diagnostics. If you're looking for a long time mechanic shop for your car, then you've found it!

Randy Cherland

★★★★★

a year ago

Ball Auto has been taking care of my 4runner for the last year. They have been extremely dependable and friendly and you can’t beat their prices! I just got the valve cover gaskets replaced and will do my future maintenance there.

Ma'Chell Duma LaVassar

★★★★★

5 months ago

This is by far the best auto service I've ever had. Done earlier than expected and cost was less than the quote. Excellent.

Shelbi Virgil

★★★★★

3 years ago

I came here to sing my praise for the folks at Ball auto. The mechanics are so kind and so honest, and incredibly patient with the plethora of questions I always have when I come in. Every single time I’ve gone to them they’ve gotten the work done quick, and usually for cheaper than I was quoted. They are mechanical wizards and I am so grateful they are around. All my love to Ball auto.

Stacy Baumann (Stacy Laclé)

★★★★★

2 months ago

I couldn't be happier with the service I received at Ball Auto. They came highly recommended. Now I am passing that recommendation on in spades.

John Bryson

★★★★★

2 years ago

Hands down the best mechanic I have ever been to. Not only do they fix whatever is wrong with your vehicle, but they DON'T DO ANYTHING THAT'S UNNECESSARY! They explain everything that they need to do and why....extremely trustworthy. Another thing is that they always seem to be in a great mood... Heck....maybe I should work here?

Noah Graff

★★★★★

10 months ago

Although I didn’t end up using their services, I spent a good amount of time on the phone with them discussing used trucks. It all started with a request for a PPI (which they no longer offer—and that’s totally okay!). These guys were incredibly friendly, eased my mind, and gave me solid advice on what to look for. Thank you for your time. If I lived closer, you would absolutely have my business!

Suzy Le Bel

★★★★★

11 months ago

The Best of the Best! We have been bringing our cars here since moving to Tacoma and are always impressed with their service. They just finished a lift kit on our truck and we couldn’t be more appreciative for them working with us to get it done. 10/10!!!

Emma Gregory

★★★★★

10 months ago

Amazing people, incredible service. They’ve been my go-to for about two years now. They’re efficient, communicative, great at addressing concerns, and have talked me down when I thought my car was absolutely toast and/or about to destroy my bank account. They take great care of their customers. I travel from Vashon just to get my car taken care by them. Thank you for being so amazing!!!!

Solo Ninja (Solo)

★★★★★

2 years ago

These guys are always professional and knowledgeable and they always take care of their customers. Great place to bring your car or truck…I highly recommend this business.

Ashley Marble

★★★★★

a year ago

Their staff are some of the sweetest people I've come across. Love this family run business!! I take mine and my partners car here regularly for oil changes/tire rotations. I've come to truly trust their advice!

Savannah Grant

★★★★★

a year ago

I can't recommend Ball Auto Sales & Service highly enough. This is absolutely the best place in Tacoma/Lakewood/DuPont to take your vehicle for service. They have proven to be prompt, courteous, thoughtful, and skilled in every interaction I have had with them. We brought one of our vehicles here for a second opinion when the dealer service center told us there were thousands of dollars of repairs needed. Ball Auto assessed the vehicle and determined that to be untrue, and helped us prioritize the few repairs that were actually needed. They have continued to provide excellent maintenance support since that time. We won't be taking our vehicles anywhere else! If you want an honest, efficient, and above-board service center, this is the place for you.

Michelle Ho

★★★★★

a year ago

I’ve been going to Ball Auto as my go-to auto shop for the past 4 years. I feel like I can actually trust them. Their prices reasonable, they almost always finish service in LESS time than they quoted, and they often give me extra perks for free or find ways to save me money. I appreciate them big time. They are a gem of Tacoma.