Banister Nissan of Norfolk Sales

Rance Joy R. Bela

★★★★★

3 weeks ago

We had such a smooth and stress-free experience with our car purchase at Nissan, all thanks to Quan and his boss. He was very patient and professional throughout the entire process. He took the time to explain everything and made sure we were comfortable with every step. We truly appreciate the effort he put into helping us get the best possible deal. Special thanks as well to his boss for approving the discounts, it truly made a big difference for us. We’re also very grateful for his help in assisting us with our car insurance. As first-time car owners in the US, that guidance meant so much and made everything easier for us. Their teamwork, dedication, and genuine care for customers really stood out. We highly recommend them to anyone looking to purchase a vehicle. Thank you again for making our car transaction such a positive and memorable experience!

Chris Parker

★★★★★

6 months ago

I have been going to Banister for the past year to service a used Murano that I bought. Their service department is awesome. When servicing the vehicle didn't make sense anymore. We decided to buy a newer vehicle. We went into Banister and worked with Derek Staley. Derek worked with us patiently and helped us to where we actually bought a brand new 2025 Murano. It's hard to believe in today's day and age that it's better to buy brand new than a 1-year-old car. But Derek showed me that buying new was a much smarter investment. The new Muranos are gorgeous inside and out. The interior of the vehicle has been updated as well as the exterior from last year. It's like sitting in a spaceship. It drives like a dream, it's an absolutely incredible vehicle. Derek and Dalphus we're awesome to work with and were a great help with everything. Thanks for everything, I highly recommend Bannister! All their people are so nice and helpful from service to sales.

Soleil Wilson

★★★★★

3 weeks ago

I am so pleased with my experience!! I went in with my family to purchase a car and Trei Tucker was fantastic!! He was very transparent, friendly and professional. That experience led me to go back in the next week (today) and get my new baby, with the same wonderful delivery. I appreciate how this whole process went from beginning to end

NYESHIA KIMBROW

★★★★★

a month ago

Trei Tucker was an amazing sales guy! He made my entire experience at the dealership great! He wasn’t pushy or excessive! He listened to what I wanted and delivered! When I arrived for the test drive, Trei made the experience smooth and relaxed! He had the car pulled up and ready for the test drive, while on the test drive, it was as if I was riding with an old friend! (Bonus: it wasnt awkward and he didn’t over talk but allowed me to drive as if I was on my daily commute.) My experience was a 10 out of 10! Trei Tucker is the sales person you’d want when you’re going to purchase a vehicle! He was knowledgeable, patient, and very kind! He made my experience amazing and one to remember, with his professionalism!

Kim

★★★★★

Edited 5 months ago

Jean Castel, provided me exceptional service and care in purchasing my 2025 Nissan Rogue SV. The same exceptional service each time, with my previous purchases. Each time, I returned to Jean Castel. He answers every question, responds to every call or e-mail and I contacted him often. Always available, professional and with a smile. He is informative, with every question I have; and always ask how my daughter is doing. Every "routine" service visit, Gene stops to say hello. He is a gem!! Greg Bates is thorough in explaining the details of my contracts and the additional services/options, like the Nissan Connect App. Ms. Angela Freeman is a gem! Always pleasant, always kind, always smiling. She is a gem!! Each of them are professional and personable. A dynamic team at Bannister Nissan/Norfolk. Thanks so much! (Kim Gibson)

Caleb Owens

★★★★★

3 weeks ago

I had an absolutely fantastic experience working with Derek Staley at the Nissan dealership during my car-buying process. From start to finish, Derek was professional, knowledgeable, and genuinely cared about making sure I found the right vehicle for my needs. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free.

Cassandra Howell

★★★★★

a month ago

We’ve been a Nissan family for 8 years now and bought from a couple dealerships. Banister has the best service by far and the sales folks are great. Had an amazing experience with Quan and Tonya! They were able to get us down to a comfortable payment and a great truck. There was no pressure and we couldn’t be happier! Go see Quan and Tonya, you won’t regret it!

Diamond family

★★★★★

6 months ago

Jaha was perfect! He made my car buying experience so comfortable, I felt he really cared about what I wanted AND what I needed in my new vehicle, down to the COLOR! He was very knowledgeable and patient with me, I felt like a family member was helping me! I definitely recommend you work with Jaha Davis at Banister Nissan Norfolk for an easy car buying experience! He’s also very hilarious, he takes the stress out of sitting at the dealership all day, and I love my car! Go see JAHA DAVIS today!!!

Ariette Jeanisca

★★★★★

2 months ago

I have never had such an amazing experience like I had with Banister Nissan. Darius Rudd was extremely patient with me and my situation. We had a delay and he remained consistent with me throughout the process. He thoroughly explained every detail to me about the vehicle. Then when it came time to finance, super queen Tonya hooked it up. She was able to get my payment low enough where it’s affordable for me. Banister is hands down the best. Thank you so much and much blessings to you. Never let go Darius and Tonya.

Joe Jack

★★★★★

5 months ago

It’s so much I can say lemme start with the phone call which ignited something different from all other dealers and salesman he gave me no pressure and everything was informal educational and interesting all in the same breathe. The process was a super duper awesome experience for him to pick me up assist me with knowledge on the process and how the programs worked and the pros and cons of any question I threw at him. Mr.Derek is very educated in the industry and is a sales magician who to know a person without knowing a person needs in satisfactory with me due to the economic situation and the economy itself. If may be honest I believe he can sell salt to a slug. There was no misdirection or misinformation that led to be having any negative thoughts. The experience from getting picked up, bought the dealership, then to have such knowledge with “ins and outs” on lenders it was magical just to see him work and I appreciate every hour I sat in the most respectful optimistic way . We need more salesman like Mr.Derek

Roberta Moore

★★★★★

2 months ago

My experience at Banister Nissan Military Hwy was top notch! My Sales Rep Quran was THE best Car Salesperson I have EVER encountered! I mean his professionalism was the BEST! Quran made me feel like I was important. Very polite and respectable. He was very attentive to the needs of me purchasing a vehicle. He listened and acted on the type of vehicle I was looking for. I would refer Quran to anyone. If you think you can't purchase a vehicle, let Quran take care of you! He will make sure that you will get what you are looking for! So, whenever you are looking to purchase a vehicle, make your way to Banister Nissan of Norfolk and ask for Quran! i promise you, you will not be disappointed! Blessings, Roberta Moore

Michael Murray

★☆☆☆☆

a month ago

Really nice folks. I can tell that they care about their customers. Unfortunately, their pricing is a bit deceptive. They posted an Armada online at a really great price. Once we started the process of working through the numbers, I noticed an extra 10k added. When selling ALL cars, they add a required "Banister Cares" service agreement. This makes what was a great price a fair price. It was a waste of time. I am more than willing to change my review if they can show evidence of more transparent online pricing.

Elizabeth Szady

★★★★★

2 months ago

Trei did a great job with helping us buy our next car! I had some hesitation personally, but he reassured me by having the car inspected before getting detailed to make sure there are no issues with the car. He even got our monthly payment lower so it's more affordable for us! We're excited!! :) Thank you again!

Kay Jones

★★★★★

2 months ago

“Miami” Rey is the best! He’s professional, kind, and works hard for his customers. Call him, you won’t be disappointed.

Shannon Warren

★★★★★

2 months ago

Reinier Flgueroa Enriquez was very helpful and professional! Made buying a car nice and easy. Definitely go see him!

J B

★★★★★

3 months ago

We had the pleasure of working with Darius Rudd. He is amazing and very knowledgeable about everything cars. He made the process very straightforward and seamless. If you are looking for a new vehicle don’t look any further. Thanks so much for going above and beyond for my mom. May God bless your health and finances as well. Continue blessing people with your gift and patience.

Melvin Aulston

★★★★★

3 months ago

Angie Freeman made the entire experience enjoyable from start to finish. She is very knowledgeable and loves what she does. Will definitely return for future service with Banister Auto Group.