Audio One

Henry Searcy

★★★★★

2 years ago

I went to the Norfolk store 2 weeks ago to get a custom subwoofer box built for my 2008 Camry. Let me tell you, Dave did an FANTASTIC JOB! It sounds amazing! It fits seamless in my right rear quarter panel. Looks like it came factory built with the car. He was very knowledgeable and shared every detail with me throughout the process (material, space needed, sound tuning, etc). I highly recommend this shop!

Kevin Cox

★★★★★

8 years ago

I've been here twice and both times the employees have been extremely helpful! Craig did a wonderful job explaining to me exactly what they're planning on doing, how all my new equipment works, which parts they're using, they stayed within my budget and still got the best system for my needs that I could afford. While they were working on it, they made sure I was comfortable waiting and were more than happy to answer any questions I had. Not only is this the best system I've ever had, they were very careful maintaining the looks as close to factory as possible in my restoration project. Definitely well worthy of the 5-stars I gave them and I will definitely be back in the future for all my needs as far as the interior of my vehicles!

Boris Villarreal

★★★★★

5 years ago

All I can honestly say is fantastic customers service. Truly a great experience having this guys install all my equipment and more. Very professional and patient explaining any question i had. Not the cheapest, but sincerely you do get for what you pay!! I most definitely will bring my next vehicle again.

Paulete Ormsby

★★★★★

2 years ago

Norfolk staff was very friendly and knowledgeable! My Technician Dave was excellent I got there at 10:45 and was back in Newport News before 12pm! It was worth the trip across the water

Ashley F.

★★★★★

5 years ago

Rick!!! Rick is the man! Rick is the employee that handles majority of the transactions behind the counter and his customer service is excellent. Rick didn't know me from a can of paint before my first time getting work done from Audio One and I was impressed with how much he went out of his way to help me. They installed a Sub & Amp in my Jeep wrangler and although I thought it sounded great, Rick thought that I should have a better sub that would actually give me better bang for my buck with the Amp. The new sub would make the Amp do most of the work and produce a better quality sound, but it was on back order. Rick called me often to give me updates and swapped it out for me when it came in with no problems. No wait, no dropping off my truck. He did it right in front of me which was a plus because who wants to wait all day?! Unfortunately, I didn't care for the new sub I actually liked the sound on the first installation better. I called Rick and he swapped it out, put my old sub in in about 20 minutes. He fixed the settings and I was on my way!! I have to say when the rest of the shops are full and making appointments, the fact that Rick squeezed me in when he could, took care of me and got me out the door was A Plus for me! I will certainly recommend to all of my Jeep club friends and anyone else looking for good customer service and quality work Audio one in Norfolk. Thank you again Rick!!

Ralph Mawyer

★★★★★

2 years ago

Underpromised and overperfomed. Ricky stayed past closing to make sure he could get my car done on my deadline. Without charging a dime more for his time. On top of that. The radio the team installed is beautiful and far exceeded my expectation in many ways, the wires are discreetly ran. So well so they appear to be factory! One of the highest quality audio jobs I've seen performed, and it's on my personal vehicle! The price was great. The service was great and these guys, know their stuff ! Glad I came to Audio One

Peter Del Toro

★★★★★

5 years ago

I have used Audio One several times, and never had an issue or problem. The staff led by Rick have been excellent in everything they did. Rick explained to me concerning the best system for my Dodge Ram. I had the chance to watch the techs come and speak to other customers about their systems. I saw nothing but courteousness, & professional service. Please recognize this, to the whole staff at Audio One on East little creek rd, Norfolk, Va 23518. Sincerely, Peter A. DelToro

Shannon Hoskins

★★★★★

4 years ago

Christian was SO GREAT! He helped me get my Dad a new back-up camera for his older truck; my Dad wanted a mounted camera and those are hard to find! But Christian researched and made it happen! I really appreciated his time! He kept us updated along the way, and my Dad was so happy with his gift! Thank you so much Christian!!! You're awesome! :)

Sachet Nails

★★★★☆

7 years ago

Jeff was amazing and super nice and I shopped around a lot. The only negative was that it took a while for the parts to come in....I have an 96 Chevy c1500 so there is no surprise there. But I would definitely recommend for anyone

Sadie Nave

★★★★★

a year ago

Talk about going over and beyond customer service they were amazing and knowledgeable and really helped me learn more about my car stereo

Daniel Anderson

★★★★☆

6 years ago

Always helpful. Showroom needs to be arranged to be a bit more presentable. Prices and service have always been professional competitive and fair. Would definitely recommend if you want any audio work done to your vehicle.

Nate Bridges

★★★★★

5 years ago

Audio one has the most experienced techs around and are very graceful about prices. They have great customer service which makes every visit and awesome experience. I definitely recommend going to E little creek Norfolk location and speaking with Tracy for all your audio needs!

Chuck Jamerson

★★★★★

7 years ago

This is an unusual review! I am not a customer. I purchased a remote start kit for my car online. The kit had horrible instructions and was missing the wiring list I was assured was included! I am an electronics tech by trade and pretty handy with mechanical systems but I was still confused on a couple of points. I called Audio One and asked for advice, the Technician I spoke with was very knowledgeable and very friendly. I wish I knew his name. He answered my questions and I couldn’t have finished the job without him. Many,many thanks. If this guy is an example of their Technicians, Audio One is fist rate!! Thanks again!!

Blount Hunter

★★★★★

8 years ago

I bought an audio system and a back-up camera last year and had them installed at Audio One in November, 2016. The camera stopped working and I expected a bunch of hassles to make a warranty claim. What a great experience! Jeff had the camera tested and arranged for a replacement camera from the manufacturer. When I returned for the installation, Craig remembered me and the install from almost a year ago. He supervised the installation of the replacement part and had all of the connecting wire checked while the RV was in the shop. Will did a thorough job. All around, I'm very happy with the customer service attitude at the Norfolk branch of Audio One. Thanks guys!

Thomas Bohorquez

★★★★★

7 years ago

I had a backup camera installed and it was overall great service, pricing, got the job done quick too. Rick is awesome. Will definitely be going back to audio one for more upgrades to my vehicle

Tony Brown

★★★★★

9 years ago

My man Jeff is ok with me he's a hard worker n will make sure u r good when u leave or cum back...thank audio ☝

David Lindeman

★★★★★

7 years ago

Had two vehicles installed with remote start before the winter hits. Rick and his team were very professional and straight-forward. Had both jobs done in under 48 hours and were great at ensuring all of my questions and concerned were answered.