Carmasters Automotive LLC

zachary button

★★★★★

4 months ago

I took my truck in yesterday for a diagnosis of an issue I was having and a state inspection. Tracy (service) was great. She kept me up to date on what was happening while Mike (tech) figured out what the problem was and quickly fixed it. All in all a great service and reasonably priced!

John Meyers

★★★★★

9 months ago

Carmasters Automotive is a diamond in the rough among area auto inspection and repair facilities … especially the ones that are certified to do VA State inspections. Carmasters has earned my trust, and I would highly recommend them. Their front desk staff, like Tracy Gibson, is super friendly and accommodating, and their skilled mechanics treat your vehicle like it was their own. So happy to have found this place!

Fay Joyner

★★★★★

2 months ago

As a first time customer, I received excellent customer service. Tracey was very helpful with explaining follow-up service recommendations. The technician, Josh provided a thorough vehicle inspection. I’ll definitely be a repeat customer in the near future.

Marlon

★★★★★

5 months ago

My car was badly in need of some much needed service. For months, I dealt with non-stop creaking and squealing with every movement. My baby definitely needed some extra TLC. Tracy and team really took care of me and made a stressful situation easier. Tracy provided outstanding customer service and gave me all my options so I could make a sound decision. She kept me up to date on any and all communications and recommendations from CM's superb technicians. My car is now running better than it has in years. If you're looking for great service from knowledgeable professionals who put your needs first, this is a great shop to get work done. Thank you to Tracy and all the technicians who helped get me right again!

David Morrow

★★★★★

6 months ago

HIGHLY RECOMMENDED! Carmasters was great, I scheduled an appointment for last wednesday to have my car looked at due to a check engine light and some issues with acceleration. Carmasters was able to take the car in 2 days earlier. Tracy was such a great help in keeping me informed and updated with the status of my vehicle. I had the expectation that my car was going to be in the shop for a few weeks but Carmasters was able to get it going within 3 days even with ordering parts. I highly recommend them to anyone looking to have superior service

Zoye Satterfield

★★★★★

3 months ago

Tracey and Josh were amazing and very quick ! I took my car in for a state inspection and new tires. They had it Done for me in less than 24 hours! Their customer service was amazing! Would 100% recommend this place!

Mike Frederick

★★★★★

Edited 3 months ago

Super fast , friendly and professional service. The estimating software is easy to understand and use. They provided a loaner car while mine was being repaired which was very helpful. I feel pricing was reasonable and repairs were completed in basically one day.

Vince Waelti

★★★★★

5 months ago

Made last minute changes to look at my truck while traveling. Another shop replaced the steering rack but didn’t do an alignment (why, I don’t know), so to drive 20 hours home and not destroy my tires I came here to get it lined up. No questions asked, no problems, just did the work for me. Tracy the service writer is also very helpful and easy to deal with. Was charged what I would consider an average amount for the alignment and didn’t feel like I paid any extra than I should have.

Lili Simmons

★★★★★

4 months ago

Tracy at the front desk is such a wonderful person to talk to. She made sure to inform us on exactly what was going on with our car and helped us save some money too! Josh our technician did a great job as well! My husband and I are moving out of state and Im actually sad to not have this place as my go to anymore. 10/10 recommend this place for all your car fixing needs, and for a great price too! :)

Vana

★☆☆☆☆

2 months ago

It's hard to look beyond the horrendous customer service when that is the first service you are greeted with. Tracy = 0 stars I've been loyally coming to this place for years. This time, enough is enough. I did a walk in on Wednesday, she books me for a Monday. I immediately go online and book it for Friday since there were plenty openings. I show up, I was met with the same unpleasant attitude and office with Tracy leaned back in chair with legs crossed and on her phone. It's hard to believe that there where no openings for today (Friday) when it was wide open on Wednesday when I booked it. There's a flaw somewhere and I suggest Mr Bennett start with Tracy and his appointment scheduling tool at this location. When I asked who is her supervisor, she mumbles she don't have one. I precede to ask who writes her checks, she answers Jim Bennett. I would had rather spoken to Mr Bennett but she given me no contact info and Google search was limited on his info so a review is all I'm left to do at the moment and to caution anyone of this type of service. The auto repair service over the years have been average. I like how everything can be explained via online with pictures/remarks. I just can't see myself going to an establishment where I'm uncomfortable. Wish them the best of luck.

2am Snow

★★★★★

3 months ago

Awesome experience! Great customer service by Tracy an awesome technical expertise by Josh. I ran into some issues with my inspection they didn’t just shoved me out the door, They helped me come up with a plan to correct concerns. I would 100% recommend Carmasters to anyone new to the area. You won’t find care like this anywhere else.

Certified_ Vine

★☆☆☆☆

4 months ago

Tracey is kind. Full warning though only go here if you already know what your car needs or if the work is minor. Our experience was unethical. We went to them with a list of priority concerns. $600 worth of diagnostic test later (which did not include an additional $400 they wanted to check the engine light and fog indicator light) they gave us a list of work that needed to be done (we thought this work would address our list of concerns ) so $4296.45 was paid for them to do the work. After they finished they realized the issues were not resolved and said it would be another $209 for them to check what they think the actual problem is. We declined. The car drives the same or worst at times and they couldn’t care less. The additional diagnostic should have been free of charge especially since $600 worth of diagnostics was already paid. (They wanted over $1200 for diagnostics only to address our concerns) Front desk is kind though. So if you want friendly customer service and you know the work is minor this is the place for you! Otherwise get multiple opinions before trusting them to do a proper diagnostic..you will be overcharged.

Drew and Drei Ramirez

★☆☆☆☆

11 months ago

I drop my car off around 4pm on 4/3/2025 for an Oil Change and Transmission Flush and Change and picked up the vehicle 4/4/2025 around 4pm. Today, on the 19th of April. I decided to check my oil level and it was overfilled above the maximum line/dot on the stick on the engine. I decided to takeoff some oil out myself because I will have a problem with the engine. When I took off some oil, it was black like it was never been replaced. I took a video for proof and my elder son saw it. This is a scam! I paid $497.44 and it was not flush and changed from the transmission and oil change! What are you guys are planning to do here because I can take this to the court and maybe go further with the news. I am highly disappointed and unhappy about this situation. I will go to the shop on Monday when I get off to show the video to the Manager. This is outrageous!

Bob Konu

★★★★★

2 months ago

Got Oil change, Headlight Lens cleaned and a state inspection. They provided recommended services to keep my vehicle safe. No forced sell. Tracy and team were courteous and completed all work on schedule. I will use them again.

Dana Brish

★★★★★

7 months ago

I highly recommend Carmasters. They go above and beyond with everything. They are onpoint and keep you updated with what you need to get the work done. Tracy is very informative and knows what she is talking about as far as your vehicle, she lets you the price before any work is done. Matt (mechanic) is on point as far as getting the job done, he also goes out of his way to find parts you need that helps you save money. I needed a engine due to going through high water and it tore my engine up. He found me a good engine for a great price and did the work in a timely manner and the car now runs better then it ever did. Can’t even tell that the engine was replaced. I recommend Carmasters and trust them with whatever needs to get done with my vehicle. i will be going back there from this point on for anything I need done.

Melissa Fields

★★★★★

a month ago

I found CarMasters after researching shops that specialize in Fords and hybrid vehicles, and they absolutely lived up to their reputation. After a disappointing experience elsewhere, I had the vehicle towed to CarMasters, and the difference in service was immediate. The owner, Miss Tracy, was incredibly knowledgeable and took the time to clearly explain the diagnostic process, recommended repairs, and timeline from start to finish. Her communication and transparency made the entire experience smooth and reassuring. I’m in Florida and was trying to make sure my son’s car was taken care of. Tracy and the team made this mama feel at ease. The team was thorough, professional, and clearly very experienced with hybrid vehicles. It’s clear why they’re considered one of the best in the area. I highly recommend CarMasters to anyone looking for honest, knowledgeable, and reliable service.

Jeffrey McAfee

★★★★★

3 weeks ago

BEST INSPECTION STATION / REPAIR SHOP Top notch service 👌, I got what I needed done with no hassle. Tracy scheduled me for a VA Inspection which 95% of shops around here do not schedule inspections. I definitely recommend this shop highly. Tracy was great as well as the mechanic that inspected my truck. They also take in large dually trucks which is why I came to them in the first place. 2 Thumbs Up , see you next year