Baron BMW Service Center

rhonda stucinski

★☆☆☆☆

2 years ago

I've had my BMW in their shop 4 times for a battery drain issue. I've spent almost $10,000 on repairs as they guess at what's wrong. They want another grand today and told me I should sell the car. The level of incompetence is astounding. The service manager, Matt is an arrogant jerk. Do not take your car here. Over priced, poor communication, rip off artist who should be in jail.

Brian Polodna

★☆☆☆☆

2 years ago

I usually don't take the time to write a review, especially to gripe, but I feel like it would be a disservice to future customers if I didn't share my experience. Some of the poor service may be due to recent turnover, but no excuse for being lied to on several different occasions. When I came to pickup my car, I was quickly handed the invoice with no price adjustments made that were agreed upon. Then waited for them all to be approved again. I was also told they had been working with my warranty company and weren't getting time punctual responses. I decided to pay and submit my claims later - when I called the warranty company, they said they never received a call from the auto shop regarding the warrantable repair. I've spent thousands of dollars worth of repairs there hoping for world class customer service. This will be the last time I ever have my vehicles serviced in their shop.

Sean McCarney

★☆☆☆☆

9 months ago

Not really sure what's happened to these guys but I've tried 4 times, 2 in person, to get some service issues handled on our car and they state they'll call me but don't call. I've emailed with no response. I've held the line while the service department is called with no pickup. Can't even schedule a service with a loaner through the site. Come on Baron BMW!

Ryley Marie

★★★★★

3 years ago

Recently visited Baron BMW service center. Excellent service and professionalism. Shout out to the Tech Dalton Strause for great customer service and a job well done!

Cassandra Simmons

★☆☆☆☆

9 months ago

I have been working with Baron for over 30 days to facilitate the replacement of a cracked windshield. They have repeatedly procrastinated and even lied about having submitted a claim to my insurance. I complained multiple times and was eventually assigned a new service rep who in turn continued the procrastination and failed to further the process, did not return calls/emails, even after promising better customer service. My insurance company confirmed they had never been contacted by Baron initially to begin the claim. Unbelievable

Raghavan ganesan

★★★★★

7 months ago

Great service! This was my first service and was complimentary. I went in and they asked me if i wanted a wash. I told them yes and what i did not anticipate them cleaning the interior as well. It had been a minute since i had cleaned the interior and i was pleasantly surprised and noticed it when i got in. Great service! Will definitely visit again!

Joshua Slocum

★☆☆☆☆

7 months ago

Look elsewhere. Baron BMW quoted me nearly $5,000 in work for repairs that turned out to be inflated and in some cases unnecessary. Came in for an AC issue - after diagnostics, they recommended my battery to be replaced without even testing it (I tested it afterwards, its perfectly healthy), said my coolant levels were okay when after looking into it they were below minimum, and recommended a full AC compressor replacement (quoted at $3600) without even checking refrigerant levels. On top of that, the itemized breakdown from what I can tell reflects a drastic markup on their parts pricing, even when comparing OEM to OEM. Their OBD reading at least narrowed it down to the ballpark, but overall they didn’t put any real effort into getting to the bottom of the problem - I had to figure out the details for myself from car-savvy friends and youtube videos. If I didn’t know any better and just signed off on the repairs, I would have been charged well over double what it’s going to end up costing me. And after all of the missed details, I have little confidence that they’d be able to do it right the first time.

Judd Clark

★★★★★

6 months ago

Clinton Wong was my service advisor. He went above and beyond to get some issues taken care of that Corporate BMW would not address, so he stepped up and went to bat for me and got it all done. He was great to work with. Zach also did great during the week of work.

A S

★★★★☆

6 months ago

I’m so glad to have Clinton Wong as my service advisor today. Clinton was very courteous and knowledgeable about BMW cars and auto repairs in general. He was able to fully explain what was done and what was recommended for my car in detail, and kept me updated throughout the process. Baron BMW is lucky to have a good and experienced advisor like Clinton on their service team.

Meredith Owen

★★★★★

7 months ago

Thank you Clinton for the excellent service! I came in for a check on the brake light, oil change, and scheduled maintenance check for my BMW X2. I had planned to stay at the shop until the service was completed, so my BMW was quickly evaluated, Clinton consulted me on quotes and next steps, then started the service. I was out at the time they estimated and was able to get some work done comfortably in the desk top room (fast wifi too!) Thanks for a great experience.

Ryan Falkenrath

★☆☆☆☆

6 months ago

Unfortunately, this is my last resort review after getting no action from Service department on multiple extended warranty issues. We own 3 BMWs, 2 bought from this dealership. We also purchased extended warranties, windshield protection, added door ding protection, tire protection and few other services to protect our purchases. In theory, these plans sound great, but buyer beware the fine print and the fact most of these are third party insurance providers that BMW service passes you along to. They handle any BMW direct contracts, but windshield, body, tires are all through third party providers and you deal with them, not your friendly BMW finance person who sold them to you, nor the BMW service center. We have had hassles with the windshield replacement plan and the tire replacement plan. Both tried to skirt around the fine print and not provide service until we pushed back. BMW helped on one after a few months of back and forth. The tire issue, the service department completely washed their hands of. Blake was our service rep, and he didn't bother trying to submit it. Said it would not be covered due to tread depth being JUST out of spec, and quoted us an inflated price to replace the rear tires. We saved $400 going to Discount Tires for the EXACT model tire WITH a protection plan that Discount Tire handles directly. We have gone back and forth for some sort of resolution with the service department since they dropped the ball, but Blake handed off to Zach Smith, the manager. Communication is sparse at best, and I've been ghosted for 2 weeks now. Moral of the story, think LONG and HARD about the add on warranties and protection plans. Ask WHO services these plans. Ask for ALL the contract, not just the front page you sign when closing. A lot of these plans are on the open market you can buy yourself, and since you deal with them anyways, might as well do it yourself since the service department is not in that business outside of any BMW warranty plan.

David Walin

★★★★★

a year ago

I recently had the pleasure of visiting Baron BMW's service department for an oil change, and I couldn't be more impressed. From the moment I arrived, the service manager, Joe, set the tone with a warm introduction, demonstrating a genuine interest in ensuring my satisfaction. His personal touch immediately put me at ease and made me feel valued as a customer. Moreover, the service representative, Tanner, further enhanced my experience with his professionalism and efficiency. He guided me through the process effortlessly, making sure everything ran smoothly and addressing any questions I had along the way. His expertise and attention to detail were truly commendable. Overall, my experience at Baron BMW's service department surpassed my expectations. The combination of Joe's personable approach and Tanner's exceptional service made for a truly pleasant and hassle-free visit. I highly recommend Baron BMW to anyone in need of automotive service, as their commitment to customer care and quality service is second to none.

Jami Smith

★☆☆☆☆

5 months ago

Scheduling and changing the appointment was a breeze….but after that the experience quickly deteriorated. Arrived at my appointment on time and after waiting for 20 minutes to talk to my advisor Blake, I had to leave for another appointment in which another advisor said my advisor would call me. This never happened. I did however received a text approximately 15 minutes after dropping the car off from my advisor indicating I could text him at anytime throughout the appointment. I texted THREE SEPARATE TIMES for a status update and never received a single response. I finally called the service department after 2 hours to see if my vehicle was finished with a simple oil change. After 6 attempts to route to the correct person - my advisors name not being in the directly so no way to get in touch with him, and being hung up on accidentally by the manager, I finally was able to speak to someone and found out my car was ready. After another 10 minutes once I arrived back at the service department, my car was finally delivered. My service advisor told me the paperwork wasn’t ready but he’d email it to me. I am now 24 hours past the visit and still have not received the paperwork. Completely unacceptable for what is supposed to be white glove service for the luxury car I purchased less than a year ago!

Tom Deay

★☆☆☆☆

2 months ago

I was disappointed to find out the tires they were supposed to be installing on my car where not at the dealership and they could not get them there until 1 PM. I arrived at 7:15. Thirty five minutes early for my appointment so at that point I decided to just have the oil / Brake fluid and filters changed. Two hours later I was at our property close to the Dealership so I popped in to see if they were getting close to finishing. It was at this point the service advisor “ Aaron “ in a very condescending manner, more or less let me know it was ridiculous for me to think they might be close to finishing with my vehicle since I dropped it off and apparently should have assumed they would have it most of the day regardless of the fact I made are early AM appointment. It clearly had never crossed this man’s mind to perhaps let his customer know what to expect. No, it was apparently my fault for not somehow, knowing this, nor was it their fault, the tires had not been brought to the dealership in advance of my visit. I will not be returning here for service. My visit ended 2:15 after it started with them bringing my vehicle back up to the front since they had not started working on it yet.

Jason Ellis

★★☆☆☆

2 months ago

First, they were somewhat helpful in trying to resolve an issue even though BMW was being difficult with admitting the problem and coming up with a resolution. My complaint is very little communication from Baron on the issue and I had to keep calling. They finally came up with a plan and they attempted a repair but it did not resolve the issue. Now, during the repair which took 2 weeks, they damaged the interior door trim in several places. But here's the kicker...they didn't even tell us and trust me, there is NO way they didn't know it didn't happen. Maybe the actual tech damaged it and didn't tell the advisor, I don't know and don't care. But once I had to call and send pics of the damage. They agreed to repair however went silent again so I had to continually reach out to get on the schedule. We dropped it off, was told a few days which turned into 3 weeks. I asked for a call from the service manager but nothing. The fact they tried to hide it and honestly didn't even care to apologize is the issue with this place.

Denise Deckard

★★☆☆☆

a month ago

Since my first post, I've traded in my first purchase for one with more features. Unfortunately, more features have been coupled with more problems. I initially had a wonderful experience with Barron Automotive. I purchased my first BMW in October 2024 and loved everything about the sales process. When I decided I wanted additional features better suited for the Midwest living — specifically heads-up display and remote start — I returned in October 2025 and traded my vehicle in on a 2024 BMW X1 that was Certified Pre-Owned. The vehicle had fewer than 16,000 miles at the time of purchase, and I was the second owner. As a CPO vehicle, I trusted that it had passed BMW’s inspection standards. Unfortunately, within four months of ownership, I have had the vehicle in service three times for the same issue: drivetrain malfunction, which caused the car to go into limp mode. The first time, I was told it was simply an app malfunction. The second time, I was told the issue was known and repaired. The third time, I was again told it required an update. The vehicle now has fewer than 25,000 miles. In addition to the repeated drivetrain malfunction, I was recently told I now need brakes and tires — after only four months of ownership. I find it concerning that a Certified Pre-Owned BMW with this mileage would require both drivetrain repairs and major wear items so soon, especially at my expense. I have attempted to contact BMW Executive Office and was informed that because this is an independently owned dealership, the matter must be addressed locally. At this point, I no longer have confidence in the reliability of the vehicle or in the consistency of the service responses I have received. I purchased this vehicle in good faith, expecting the quality associated with BMW and the CPO designation. While my initial sales experience was positive, the ongoing mechanical concerns have significantly changed my overall experience.

Mastan Madina

★☆☆☆☆

9 months ago

This is a late review, I got service done at Baron BMW last winter, there was an issue with some rattling sound in trunk on my X7, I had to drop of the car at the service center, there were couple of issues 1.) Communication 2.) Quality of the work Regarding communication I had to followup multiple times regarding the status, they never told me What was happening and how long it would take to fix the issue, they ended up having car for 3-4 days, even when the repair was done I had to follow up and check. Regarding the quality of work although issues seems to be fixed, check the below pictures they didnt even bother to clean the crease and looks like they forget to replace brackets. Not sure if I would return to this place for my future services.