Reed Jeep Chrysler Dodge Ram of Kansas City Service Center

Dalton Hiegert

★★★★★

a year ago

Took the Grand Cherokee in to complete a recall and mentioned I had been hearing a rattling noise. They quickly pinpointed and were able to resolve the issue. I had taken the vehicle into Jeep on 103rd and State Line (stay away!) and was told the sound was just “engine noise”. Thank you to the folks at Reed Jeep for listening to the customer, much appreciated!

Brad Dieckmann

★★★★★

Edited 2 years ago

The new Reed store is beautiful and in another 'dealership row' on I-35 frontage. The service advisor Zach was professional and knows his stuff so to speak. I highly recommend that you either see him or his counterparts Brandon and Frank. They handle business in a straightforward and honest way that is hard to find at some other places. The service manager Greg is very busy, but yet, a stand up guy. Most of the technicians I have met are very good at what they do and are polite and respectful. You should give them a try some time! And say hello to the greeter, 'Patrick's Dad'... AKA: Mr. Chambers... Another good guy at Reed. Go figure!

Tony Thurman

★★★☆☆

2 years ago

My wife's Jeep had a recall for a cosmetic issue over 3 years ago and they still haven't taken care of it. They said they get the parts in infrequently, but I feel they need to take care of it or compensate us for the decreased resale value. They are friendly and polite and have done a good job on my other vehicles.

Carl Conant

★☆☆☆☆

a year ago

Called in to schedule my Ram for a recall and was transferred to the Buick dealer 3 times. When I finally reached someone to schedule I explained I wanted to meet with the service manager before handing off my truck, as another dealer destroyed my previous truck. Was told that was no issue and they would call me back, instead someone else called me back and I had to repeat myself, they told me the manager would call me back and that never happened. Unprofessional.

Mr. Bryant Kim

★★★★★

3 years ago

Great experience. Came in for an oil change and tire rotation for my ‘20 Ram 1500. Blake was my service advisor and he was great. He quickly got the truck in for service. While it was a bit busy, I was only there for about an hour. The waiting area is nice for those that decide to wait.

Jude Kohlmeyer

★☆☆☆☆

a year ago

Paid the full diagnostic fee for a coolant leak (among other things), they said it looked great, topped of my coolant. Few days later all my coolant poured out and is burning all of my engine and my cars overheating and now i'm stuck on the side of the road! Love these guys :)

La Gordon

★★★★★

2 years ago

I purchased a car from REED. This was the best car buying experience ever.. I’ve never purchased a car in a hour. I’m use to sitting at car dealerships way longer than that. Finn was my salesman and Adam sealed the deal. They were both great, phenomenal service. Hands down this is the best car dealership ever. Thanks again for such a great car buying experience.

Race Maniac

★★★★★

6 months ago

Nice staff, made me feel decent as a customer, this was my first time here, will be returning with another vehicle

Jim Patterson

★★★★★

Edited 3 years ago

Never will take my vehicles to any other dealership for service. Frank Bailey is never anything less than outstanding as a service writer and Brenton is a unbelievable mechanic. Greg McCall has his shop hitting on all 8 cylinders.

Al Risden

★★★★★

3 years ago

Convenient location and excellent facility. I was there for a routine oil change and another minor repair. Check-in was easy and located in a very accessible place on the lot.

Tracey Lee

★★★★★

2 months ago

Amazing service all around! So glad I chose Reed for my service!

Katherine Curtis

★☆☆☆☆

8 months ago

I took my jeep in because I had a suspicion something with my water pump and coolant weren’t right. They changed the oil and said their was coolant in the oil so they need to strip down the engine ($1500) to see what the issue was, but most likely I would need a new engine ($14,000). I got an offer from their sales department to buy my car for $8,000… a car that is worth $25,000 and is in excellent condition. I started to get a weird feeling and decided to pull my car (paid $320 for oil and a diagnostic) and take it to another auto shop that works on domestic vehicles. They ran a block test and the engine is completely fine, just needs a new water pump. Seems like Reed was trying to scam me and why did they not run the block test?

Debra Nielsen

★★★★★

4 months ago

Keely was great to work with on regular maintenance service on my Jeep. All services were completed quickly and according to my requests.

Lisa Collins

★★★★★

a month ago

Reed always takes care of me and my car. Cody was super helpful!

Christal Johnson

★★★★★

7 months ago

Excellent experience from scheduling my service to the completion of the service! I waited maybe 45 minutes for an oil change and tire rotation…the shortest wait time I think I’ve ever had a dealership. My service advisor Keely was amazing! I definitely will return for future service, and refer others as well.

Braden Louia

★★★★★

a month ago

Called service and spoke with Brandi regarding a vehicle that was serviced there. She took the time to go over all of the history and details. Much appreciated and definitely recommend for anyone in KC area!

Casey Allen

★★★★★

3 months ago

The service department at Reed is beyond exceptional. I bought a 2024 Gladiator from a dealership in Missouri and was having issues with a buzzing/rattling sound under the center console (if you know cars you know how hard it can be to track these noises down). Scheduling was quick and an appointment was available with a rental vehicle within a week. Keely Brown my service advisor made the drop of process smooth and efficient. The technician Brenton Faynard took the time to drive the vehicle over 50 miles during multiple test drives to identify the problem. The service manager Greg McCall even called and asked me to swing by to go on a drive with him to point out the specific sound. Instead of saying that they could not find the issue and returning the car to me without a fix, they apologized and asked to keep the car until they had resolved the problem. The service department is so good that my wife considered trading in her less than a year-old Lincoln and switching to a Durango just so that she could have it serviced at Reed. Keep doing what you're doing Reed team. This is the type of service that earns customers for life.