Master Automotive

Wang Rui

★★★★★

10 months ago

I had a great experience at Master Automative. They helped fix my brake pads of BMW X3 quickly and offered a very competitive price compared to other shops in the area. The staff was professional, honest, and made the whole process smooth and stress-free. I really appreciated their transparency and quality of work. Highly recommend if you're looking for reliable and affordable auto repair in Santa Clara!

Ramondo Flood

★★★★★

3 months ago

They replaced shocks and struts on my Tahoe. The people are nice the prices are reasonable. I had a good experience from a stressful situation. I will be back

Ranch Valentine

★★★★★

Edited a year ago

Waid personally provides the service to my R8 Spyder, and has for 12 years - great service, fair price!

Wei-Jen Lee

★★★★★

a year ago

I just completed my two-year maintenance here, and Wade identified an issue with my tires, recommending their replacement. Initially hesitant due to the price, I ultimately agreed, and after Wade replaced them and conducted all the necessary maintenance, the difference in my car's performance was remarkable. Someone may be concerned about unnecessary expenses or being taken advantage of, I can confidently say that Wade's work was worth every penny, and the pricing was fair and trustworthy. I'll definitely be returning for my three-year maintenance!

Hussam Zebian

★★★★★

10 months ago

Best work best service, friendly and affordable. I have a 2011 Bmw and at 10 years problems start to appear. Wade fixes everything while being honest and direct. If you have a bmw I highly recommend this shop, and once you know this shop you’ll feel better about getting a bmw.

L F

★★★★★

3 years ago

I was very nervous about getting my Porsche worked on- I’ve only ever taken it to the dealership but it needed some body work so I was looking for the best of the best! From the moment Wade answered the phone I knew his shop was perfect. He was polite, thorough and highly accommodating- answering all my questions, taking time to explain the repair process and putting my mind at ease. I had him do the body work and some maintenance (oil change and brakes) the car needed and I am incredibly impressed! You would never know the car had been scratched- it’s as good as new (or better)! Additionally, during my last brake servicing at the dealership I was told the squeaking sound in brakes is normal on Porsches as they were not able to resolve it. Wade has completely fixed the brakes - they are silent as they should be! Thank you to Wade and his team- you are incredible- I will be back for all my Porsche services!!

erin z

★★★★★

2 years ago

Outstanding Service and Exceptional Customer Care at Master Automotive! I recently had the pleasure of visiting Master Automotive to replace my rear tires, and I cannot express enough how impressed I am with the outstanding service I received. First and foremost, I must mention the incredible assistance/service provided by Wade, the owner of the store. Wade is a true gem in the automotive industry, embodying the qualities of a great and kind person. He went above and beyond to ensure that my tire replacement experience was nothing short of exceptional. Not only did Wade efficiently install two new rear tires on my vehicle, but he also went the extra mile by voluntarily balancing the front tires and performing a rotation, all at no additional charge. His willingness to go above and beyond the requested service truly showcased his dedication to customer satisfaction. The expertise and attention to detail demonstrated by Wade were truly commendable. The tires were flawlessly installed, and the balance and rotation were carried out with precision, ensuring optimal performance and longevity for my vehicle. Wade's extensive knowledge and experience in the field were evident throughout the entire process. I wholeheartedly recommend Master Automotive to anyone in need of automotive repairs or services. The exceptional service I received, particularly from the owner Wade, has left a lasting impression on me. I am grateful for their expertise, kindness, and the genuine care they demonstrated throughout my visit. Thank you, Wade!

Sami L

★★★★★

4 years ago

This is the best place I have found to get my Audi serviced in the Bay Area. I have now been taking my car there twice with relatively extensive jobs and both times they were doing great job getting it fixed. Wade was keeping me updated on the progress as it took a few days to get all the parts to fix coolant and oil leaks. Customer service starting from the check-in has been friendly and welcoming every time. When I went to pick my car Wade showed me all the broken parts that had been replaced and explained once more what had been done to fix issues. I will definitely be going back for the next service as well.

Joseph Campos

★★★★★

3 years ago

Originally I scheduled to have my 2015 328i bmw have tuneup in which they offered an honest price including a hefty discount to that price. Wade was very informative on the process and took the time to teach me about common issue’s with my model of car and what to do is certain issue’s arise. He prides himself in giving people quality work and uses original parts for your vehicle. He explained his past experiences using supposedly improved aftermarket parts and how they would either not fit or would not tighten. Wade completed the tuneup by the following day when I arrived to pick up car he talked to me about a broken direct ignition coil he found when changing the spark plugs. Wade took it upon himself to purchase a new coil and replacing free of charge. My experience with Master Mechanics has not only been great but was informative on the process of work that was done. This shop has a new lifelong customer and a new friend.

Ashok Abraham

★★★★★

Edited 2 years ago

Took my car over for a coolant topup and Wade quickly helped me with that. Very professional and friendly. Definitely recommend Update: Master Automotive has been my go to place after my first visit for my Porsche Cayenne. I do all my services, including oil change, spark plug, ignition , gasket replacement, fuel pump etc through Waid. I feel the interaction with Master Automotive is genuine, and so trustworthy. More than anything, the car speaks for itself after the services. It feels like you have a friend in the service / repair.

Andrew Origel

★★★★★

4 years ago

A bit about what happened to me, before I review this company. Another mechanic had completely ruined my BMW, which was working perfectly normally prior to me bringing it in, it had a small noise coming from it and 2 months later, I received the vehicle in a non-functioning state. I towed the BMW to Waid and Esma and they had it working again and in perfect condition for me with updates on what was going on, the price of the repairs, and more! They saved me over $10,000 repairing my BMW's engine, which was originally diagnosed as non-functional at the other mechanic. Please, patronize this business, as they are honest, loving, caring, and the most hardworking people that I've ever had the pleasure of doing business with. Thank you guys!

james malaki

★★★★★

12 years ago

Wade and his team of employees run the best shop around! My family and I have trusted Master Automotive with every aspect of our cars. My dad still drives his 30 years old Mercedes which Wade still do not mind servicing. Wade is informative, honest, and friendly and I have never seen anyone so supportive when things were awkward. When I brought in my car in with problems requiring careful diagnosis, I was very impressed with the level of expertise and the neatness of the process. Clearly Wade has a great passion for his customers and the cars they bring in.

Daniel Kim

★★★★★

11 years ago

Waid, the owner, is the dedicated and passionate owner of Master Automotive. He sincerely cares about customers, his employees, and the quality of the work. He hires quality employees and to do the best job possible. Wally A. worked on my BMW 335, and he did a very meticulous and thorough job. He pointed out some other diagnostic problems with my car, which I plan to get fix soon. I got the sense that Wally took care of my car as his own. I highly recommend going to Master Automotive because I trust them (I live 1 hr away too). In this industry that is very hard to come by.

Richard Anthony Caudillo

★★★★★

5 years ago

I recently had issues with my car that made it undriveable. I had it towed to my BMW dealership that I purchased it from hoping that the repairs needed would be covered under my warranty, but unfortunately they were not. I was worried that the repairs would cost an arm and a leg, and if I went through my dealership it would have. I read reviews of local shops as I wanted to go with someone that specializes in BMWs and German cars, which led me to Master Automotive. I called and asked for a quote and received a call back with the estimate in about 20 minutes, and it was less than half the price the dealership was charging. I said I would like for them to do the repairs, so they held a spot for me to tow my car in the same day to drop it off. Waid and his employees are all extremely friendly and professional, and made me feel like my car was in good hands for the repairs. I got my car back in a couple of days and it sounded and ran great! I'm extremely thankful to Waid and Master Automotive for helping me with my car. If I ever have any other hiccups, I'll definitely be back.

Cary Hayward

★★★★★

11 years ago

Wade and team are excellent! Very customer service oriented. I've been a customer for some time and found them to always be fast, honest, reliable with pride of workmanship. The one time when my Mercedes had a brake issue under warranty Wade did the repair and paid for my rental car. These guys are in business for the long haul and have my highest recommendation.

Kalin P

★★★★★

12 years ago

Master Automotive have been servicing my BMW and Mercedes Benz for about 8 years now. I get quick and friendly service all the time. They are always extremely friendly and welcoming. I work right around the corner, and for the Scheduled Service I drop off my car in the morning and usually have it done before lunch. The quality is top notch, and the price is remarkably reasonable and fair. A colleague of mine took his Porsche in and she was thrilled with their skill and ability. Wade and his staff are some of the finest professionals I met in an auto repair shop.

Roger Casado

★★★★★

5 years ago

Wade is a magician! My car has never felt so good. I drive a 2008 Audi TT which had all sorts of problems, engine shaking, noisy breaks and beyond. Wade was able to diagnose it and left it brand new. I have owned this car for 5 years and it never felt so good driving it. This is the best experience I’ve had when dealing with my car ever! Nick is extremely friendly and answers all your questions. The best of all is how they are very honest with you and treat you like a family. Whatever you need they have your back! They are also extremely nice to talk to and interacting with them feels like talking to family you grew up with. We absolutely love this place. Thank you for all your wisdom and the care you showed!