About Business
Bay Auto Tires and Wheels brings expert Car Repair solutions to the local community in Springfield, MA, Springfield. From Tire shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Springfield, MA appreciate their attention to detail, leading to a consistent 4.3/5 rating from 317 reviewers. By focusing on the specific requirements of the Springfield, MA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Springfield, MA and beyond.
Google Reviews
Jasmin
★★★★★
4 months ago
Absolutely amazing service! I brought my car to Bay Auto for new tires and rims, and I couldn’t be happier with the experience. The staff was super friendly, honest, and knowledgeable — they really took the time to explain my options and helped me find the best setup for my budget. The work was done quickly and perfectly. My car rides smoother than ever, and the new rims look incredible. You can tell they take pride in what they do and genuinely care about their customers. It’s hard to find a shop that’s this professional and trustworthy these days. I’ll definitely be coming back for all my auto and tire needs, and I’ve already recommended Bay Auto to friends and family. If you want quality work, fair prices, and great people — this is the place to go!
Kathleen Bass
★★★★★
8 months ago
I’m 1200 miles from home, and I ran over a sheet metal screw at our hotel. Unfortunately, I have an unusual tire size that isn’t normally kept in stock at places. After AAA towed my car to a competitor, we found out the competitor didn’t have my tire in stock. Thankfully, we were referred to this location because they were amazing! My car was taken in immediately. The tire was replaced with a “like-new” tire, and the price was perfectly reasonable. The lobby/showroom isn’t anything fancy, and cell-service is spotty inside. Even those things couldn’t be seen as a negative because we were hardly in there long enough to need anything. We were in, paid, and out before we knew it. Thank you, Bay Auto!! I will refer anyone in the area to you.
Jill Gallagher
★★★★★
3 months ago
Relatively quick to provide a used tire for our Subaru, more than affordable, very friendly service. We will be back for full sets of tires in the future. New customers, happy customers, lifelong customers now.
luke cormier
★★★★★
3 months ago
I want to take the time to write About Bay Street auto. I paid for an alignment a year ago, unfortunately, I wound up in some trouble. I went back and the owner told me come whenever. Unfortunately, I got in trouble once again. long story short, Just went there today and got two Tires instead of the alignment I paid for. If you’re following what I’m saying, this is a real standup guy and in a rough time that I’m at right now it means a lot to deal with real people. He could’ve played me for a fool But he remembered me and they are nothing but good people every time I come. Thank you guys.
Amanda Centeno
★★★★★
2 months ago
The staff are very honest. I thought I needed a new tire. However they were able to fix my tire.
Maddie Brandl
★★★★★
7 months ago
I have a 1:30pm appointment in Springfield and I get a huge screw in my tire. Tire ware house quoted me 2.5 hours for a tire change. I called Bay Auto and they said they could fit me in within 20 minutes. As soon as I get there, I am well taken care of and out within 10 minutes of arriving. Everyone there was wonderful, great service, great people, and very efficient.
Elijah
★★★★★
5 months ago
Very friendly crew all around! Great guys got me in an took care of my wheels for me. Only place around that’s able to do 35” tires. Yowin and Rob took care of everything! Will be back
Zelma Ramirez
★
☆☆☆☆
3 months ago
Warning RUN FROM THIS PLACE!! Terrible service crazy wait time. Unprofessional and o unorganized!! Went in with one issue and left with 3 more and no one was responsible for damages that happen in their care. I had to pay out of pocket for damages made there and waste a bunch of time. So upset 😡 NEVER AGAIN WILL I PAY OR COME HERE NOR RECOMMEND ANYONE. Run!!
Jose Velasquez
★★★★★
a month ago
Bay Auto never fails me,once I pull up they take care of me. Great job every time. Thank you!
tasha E
★★★★★
9 months ago
Popped both of my tires and had to drop off my car after hours. I was a little nervous since I hadn’t spoken to anyone and didn’t leave my key. I called them the next day when they opened and my tires were change. The price was also reasonable. I definitely recommend this place. The customer service was exceptional as well!! Thank you so much!!!!
ohkay abby
★★★★★
9 months ago
This place does an amazing job at what they do. They are a very busy place I will give them that and they make an effort to attend to all their customers, I dropped off my car around 2:30pm in the day to have my cambers done on my car and unfortunately they were busy that day which no worries I understand but even keeping my car over night they kept my car in a bay and not out in the lot which made me feel more comfortable with keeping my car there overnight and they got straight to it in the morning and finished it by 11am. They installed my cambers not only that but they did a double check to make sure all was tight and aligned correctly before I even left the lot. I got rims from this place too and I have nothing but good reviews for this place ! Keep up the good work guys other then the parking lot being small you guys have amazing service
Brenda liz Gonzalez
★★★★★
9 months ago
I went to Bay Auto to get some work done on my vehicle, and let me tell you—the customer service was top-notch! Not only is my car running great after the repairs, but I also ended up getting a new set of rims while I was there. The whole experience was smooth, professional, and really exceeded my expectations. Highly recommend! Thank you
Devan H
★★★★★
8 months ago
Friendly and competitive prices. Was given a quote but on the day of they were able to find me an even better price. Large selection of rims/ wheels. They also offer financing if need be. English and Spanish speaking techs available 👍
Kimberly Smith
★★★★★
10 months ago
I truly love and appreciate the service at Bay Auto.Their prices are absolutely reasonable! As a woman, I feel comfortable coming to this establishment trusting and knowing that I am treated with respect, I am valued as a customer, and I will not be taken advantage of. If your pockets are tight but you need work done come by and check them out, they will work with you. Special thanks to Joel & Rob.
Darian Arez
★★★★★
2 months ago
Excellent service, fast and great price. Will be coming again!
Evis Crespo
★★★★★
10 months ago
Great Service and prices!! They went over and beyond my expectations. I recommend this place to all.
Darren Carver
★★★★★
3 months ago
Been there two times in last month service was great prices would highly recommend
sally montanez
★
☆☆☆☆
3 years ago
Not happy with this place went in with a flat tire and waited a long time then came out with a slow leak tire took it to another shop and found out it had a nail it and found out they broke my tire pressure sensor and they taped it on. I only gave it one star because I had to to write this review.
Exploring Traveling Eating
★★★★★
2 years ago
Drove here with a flat tire 5min to closing and they didn't hesitate to attend my need. Changed my tire and within 10min I was out of there. Fast service very friendly and respectful staff. Thank you
Alicia Uryevick
★★★★★
9 months ago
Fast, reliable service at prices that are more than fair. First time here and will definitely be coming back for all my cars needs! 100% trustworthy 🙌
