Belle Tire

Jose Ontiveros

★☆☆☆☆

7 months ago

I would love for someone to explain how a 30 minute tire rotation was going to take an hour and a half to two hours. I get it, things get busy in the service industry. Customers walk in. It happens. But I at least put forth the effort to make an appointment. Why do I now have to wait because you got behind schedule. Why do you even take appointments if you aren't able to or going to honor them. Best of all was the condescending attitude. Never again

Mike Hussar

★☆☆☆☆

a month ago

if you need to use their protection plan to fix a flat tire, they'll book you a week or two out and claim that they're too busy with new customers to get you in any sooner.

Phillip Harden

★★★★★

7 years ago

Belle Tire is a great place that has never steered me wrong. The techs, service crew, and managers are hard working, and devoted to the care of each of their customers. I give them 5 stars because they took on the rebuild of my subaru outback engine even though they are a tire shop! They always do a great job, and if they make errors they own up and fix it on the house. Thanks for everything Belle Tire!

Alex Hale

★☆☆☆☆

a year ago

This location is always overbooked. Doesn't matter if you have an appointment or not, you wait all day long. You get the same run around every time. Oh, we're behind. Oh, we just have one more ahead of you. Oh, we're trying our best. Why make an appointment if I have to wait all day long? Might as well tell people it's an all day thing. Drop off at 8am. Might get it back by 8pm. Just be aware that appointments mean nothing here. Not now, not ever. Time to find a new tire place, as it's only getting worse. And let me add, the quality of the bathroom is by far HORRID! How are you going to make me wait hours on end and expect me to pee in here? Doesn't appear anything gets cleaned in here either, must be because they are behind...

Kyle C

★☆☆☆☆

7 months ago

I have been a bell tire customer for 20 ish years. I have always had excellent service and never had a problem. I have now moved to Kalamazoo and every time i have used this location something has gone wrong. I needed new tires for my car and after shopping around and research I got my tires from here. I also had them do an alignment. When I picked up my car and left, i noticed a day or so later that my steering wheel wasn't centered anymore. I go strait and its kind of a bit to the left side. Life happened and I didn't get ahold of them for a little bit, and when I did call they said I would have to pay for another alignment to fix it. I left it and have had no real problems with it other than the wheel being off a little. I scheduled an appt to have my tires rotated , and took city roads back home. the next day when going over 50 mph there is a pronounced shake to my car now. I called them up and they are saying they have no record of me bringing the car in or having any contact since I purchased the tires. I will not be shopping at this location ever again. I would think twice about it were i you as well.

Kayla Stuart

★☆☆☆☆

2 months ago

Made an appointment. Went and did some running around came back 2 hours later to my car still not even pulled in. What is the point In making appointments if they can’t even do them in a timely manner. Will definitely be taking my business elsewhere where from now on.

Dan Redmond

★☆☆☆☆

3 months ago

They didn't replace the rim on the front right of my car even though I literally communicated this over the website and over the phone when they called me. They had my car for a week because they needed to special order parts. They replaced all my other wheels, but didn't think to even check that I'm DRIVING ON A SPARE TIRE AND NEED IT REPLACED. I'm just going to take it to the dealership because at least I know it'll get replaced.

TIM KUEPPERS

★★★★★

4 months ago

The team at Belle Tire in Portage, Mich was very helpful, both in finding a good tire for our son's 2001 Buick Century, to the alignment and answering questions. As with many shops in that chain, they were swamped and yet took the time to answer questions and treat us respectfully.

Jay

★★★★☆

6 months ago

The Managers work with you as best as they can here. They also have free air in the back which may not be a huge thing, but when you need air, and don't feel like spending $3 somewhere else for 30 seconds of air, you begin to appreciate those small things. If you think your ball joints/sway bars or alignment is out, get a FREE alignment check first. It'll diagnose those things for you for free. The only downside is they are generally busy as hell and you can wait for a couple hours depending on the day and time for simple things.

S P

★☆☆☆☆

Edited 3 months ago

Scheduled an appointment a week prior for an 11am tire change. They didn’t even get my car in until 1pm. We didn’t get to leave until 5pm. 6 hours for a scheduled tire change is insanity!! Caused us to be late for work and get attendance points over this. If you have a busy life I do not recommend this location whatsoever. No respect for people’s time or life. There were several people in the lobby waiting with appointments that had the exact same problem. Management was apologetic and offered a store credit, but that does not solve the occurrences received at work due to their poor time management.

Becka Hildebrant

★☆☆☆☆

a month ago

Paid for a brand new set of tires a little over a year ago. I have now been back 4 times because of a nearly flat tire (not the same tire). Schedule an appointment, bring it in, each time being told it’s a faulty valve stem and it’s now fixed, then a little time passes and same thing all over again. Less than a month ago was the last time, and now here I am again, with a flat. Would love to go somewhere else at this point but can’t afford to pay for their mistakes to be fixed elsewhere. Beyond frustrated!!!

Jessie Paré

★☆☆☆☆

2 months ago

Not thrilled with our experience here. Our tires are under warranty and we brought our Prius in because one of our tires was consistently loosing air. We dropped it off and they evaluated the tire and said the was fine and sent us on our way. It’s still losing air so we brought it back AGAIN only for them to be too busy to check it out. So we took it to discount tire where we’ve had a much better experience with our second car only to find there is a nail in the tire. Interesting that Belle Tire couldn’t find something as simple as nail sticking out of our tire. I would not encourage anyone to go here. Thanks for putting my family at risk by not doing your job to the simplest of your abilities

Jacob Carr

★★★★★

3 months ago

Meant to write this review months ago … better late than never ? I stopped in an hour and a half before close with a donut on my car. The entire bay was filled with jobs and they seemed understaffed for the volume of work they had. Two techs in the back and one manager maybe. They clearly were very busy and I did not expect them to be able to make time for me. The manager said can you come back in tomorrow? I said I have to make it to forte Wayne tonight. I was supposed to be on the road 45 minutes ago when I got this flat. Is there anything you can do ? He talked to his techs to see where they were on the other jobs and they weren’t able to squeeze it. Well by golly gee this manager done suited up and pulled my car in and changed the tire himself. Didn’t try to oversell me. Didn’t try to sell me more tires. Got the job done and got it done quick. I was out of there in 30 minutes. 30! I wish I remembered this guys name but they all were working their tails off that day. Would recommend and would go back again.

Mary Grant

★★★★★

a month ago

I had some concerns with my tires driving to kazoo today, stopped in at belle tire. Alex Ramirez stepped up to assist me putting correct pounds in the tires. I felt very relieved and secure that car would handle better. Thank you for taking care of my car today.

Joshua Loruss

★★★★★

a month ago

Excellent customer service and best prices in town. I had rear shocks put on my suv and they got it done quickly and at a great price. The mechanics were so friendly and kept me in the loop the entire time. Cannot recommend enough!

Matthew Corbin

★★★★★

2 months ago

I have been going to Belle Tire in Portage for as long as they have been open and have always had the best service. Last night, they got my wife's van in right away, identified the problem with the tire, fixed it, and I was on my way to pick my wife up within 45 min. I know that they can be super busy at times, but because I am patient, they always take good care of me and often go above and beyond.

Abby DeVries

★☆☆☆☆

a month ago

That big old flag was ostentatiously not lowered to half staff today, ignoring the Governor's call to honor the late Rev Jesse Jackson Thursday Feb 26. Maybe Belle Tire never lowers its flags for any occasion, and it is certainly not legally obligated to do so, but in this climate, it felt especially noticeable today. I won't be bringing my tire business here.